Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,823 topics in this forum
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- 1 reply
- 324 views
Hi when i try to upload a avatar gif i get only this... There was a problem uploading the file. At first i got an vps and i get -200... now i change and i buy a web hosting and get this....... If i try to upload an avatar png jpg work but gif no.
Last reply by Marc, -
- 2 followers
- 9 replies
- 634 views
I noticed the plans have changed. I can't seem to find an announcement on the plans being changed ? It went by concurrent users now it goes by impressions ? I am going to stay on the same plan ? When is it going to upgrade me ? I don't seem to have an email on this either.
Last reply by Charles, -
- 3 followers
- 7 replies
- 969 views
Hello everyone, I thought a couple of times about the possibility of not writing this message, but I finally made up my mind, and I am doing it. I am paying IPS for support. I need them to support me because there are many times where I just can't fix something, I find a bug, I report an issue that I just can't fix, not even my webmaster. I am happy to pay for that extra help. However, the guys at IPS have decided to change the way support tickets are created. It no longer is possible to send an email with the ticket. There is no option (I couldn't find any) in my Client Area to see an archive of all support tickets opened, not even the newest o…
Last reply by Charles, -
- 2 followers
- 7 replies
- 1.1k views
Recently changed some posting website links settings and decided to rebuild existing content. The progress is now stuck on posts and the queue task has been locked. Manually running doesn't work, gives an error code 1S111/1 without a message. could someone from IPS be able to look into this?
Last reply by Daniel F, -
- 1 follower
- 4 replies
- 649 views
I've gotten my domain changed over on the 13th and while I was busy for 2 days. I figured I was good to go by then while I tried to access the site, it gave me the DNS_PROBE_FINISHED_NXDOMAIN. Now i've tried the following Flushed my DNS cache browser cache restart router/pc Gave one of those ismysiteisdown website and it appears its down for everyone. emprv.us
Last reply by Goza, -
- 1 follower
- 6 replies
- 768 views
Hi all, Is there any difference technical or compatibilty-wise if you download (export) a custom theme from within designer's mode or normal mode? By normal mode I mean syncing the theme back when leaving designer mode. I've only noticed if you do it with designers mode enabled, you have to retype the name, version etc. Many thanks!
Last reply by Daniel F, -
- 1 follower
- 4 replies
- 762 views
Since 4.6.6 ranks and badges are now visible during a rebuild, is this by design or a bug? I'm hoping it's a bug, as it creates confusion.
Last reply by Marc, -
- 2 replies
- 507 views
Good afternoon The domain name does not match the certificate for our forum (https://www.farmfencetalk.co.uk/) and is generating a warning. How do we go about getting the certificate corrected please? Kind Regards Simon
Last reply by Marc, -
- 1 follower
- 9 replies
- 906 views
Hi, When I log in to one of my sites (I'd prefer not to list it here), it takes about 30 seconds for the page to load. Can this please be investigated? Not sure how to get you the info. Thank you
Last reply by Marc, -
- 1 follower
- 7 replies
- 674 views
I've just created a new topic on here, and the editor is beneath me..... Then i edit the post.... Browser? Current public Firefox release on Windows
Last reply by Nathan Explosion, -
- 2 followers
- 4 replies
- 758 views
When a file is posted here in the forums, the preview contains a “Buy now” link, but this link always results in “Something went wrong. Please try again”.
Last reply by Daniel F, -
- 2 followers
- 4 replies
- 539 views
THIS IS A NUMBERED LIST Before posting: After posting: What browser? That would be the current public release of Firefox.
Last reply by Nathan Explosion, -
- 2 replies
- 490 views
We've just upgraded our community to the latest patch but it seems like some of our blocks like Topic Feed or Status Updates are 3 or 4 hours ahead of the actual time. Any way to fix this?
Last reply by Marc, -
- 1 follower
- 13 replies
- 533 views
Recently updated from 4.5 to 4.6 and the activity feed has all but stopped working. Post content is not appearing. Like reactions are. This is on default all activity at the endpoint of: /discover Is it likely to be the compact vs dynamic table issue? Other suggestions?
Last reply by Marc, -
- 1 follower
- 6 replies
- 606 views
The Registered users viewing the page block. We have it on topic page footers. This hasn't been tracking users on topics since the upgrade to 4.6.6. Was working fine before. Have gone through the something not working loop, no joy. Reading the release notes for 4.6.6, guessing there is another job/task to be done to move this block on again? Anyone any ideas?
Last reply by Marc, -
- 1 follower
- 2 replies
- 602 views
I have three profile fields, and they've got custom formatting. Two of them are just text fields, one is a radio button with two choices. Since upgrading from 4.5.x (whatever the latest version was) to 4.6.5.x and now 4.6.6, my custom formatting isn't applied. Also, in the ACP, I get a weird error message that flashes and goes away, and then a jquery error is logged. You can see this happening here: The profile fields display properly on profile pages: https://thesandtrap.com/profile/1-iacas/ They do not display properly on posts: https://thesandtrap.com/forums/topic/110490-rip-norm-macdonald/?do=findComment&comment=1550142 I've…
Last reply by iacas, -
- 1 reply
- 696 views
Will the new invision community theme ship to customers as well?
Last reply by Jim M, -
- 2 replies
- 487 views
With your theme
Last reply by Marc, -
- 4 followers
- 12 replies
- 1.5k views
We upgraded our forum from 4.5 to 4.6 on June 24th. Since then, we've also installed the update and the patch -- so it's currently running version 4.6.3. Some members noticed yesterday that their recent posts in a certain board were missing. As it turns out all posts since June 29th are missing in that board. Checked with all the moderators, and no one deleted them. A friend works on another forum also running Invision, and they are having similar issues with a couple of their boards ever since the upgrade. Is this a known bug? What is the best thing to do here? Thanks in advance for help!
Last reply by Marc, -
- 1 follower
- 3 replies
- 463 views
I've noticed that when I get email notification that a new Member has registered on my website, some of the profile data is incorrectly parsed/formatted: The same formatting error is visible when I view the new Member's address in the Profile Data window, under the Member View in the adminCP. Is this a known issue? Thanks!
Last reply by Marc, -
- 2 followers
- 8 replies
- 1.4k views
I can't find any way to check a ticket i submitted and add additional notes. Am I blind? It used to be easy to find active tickets and update them.
Last reply by Jim M, -
- 6 replies
- 457 views
I've set up in the Settings panel that all members that do not validate their accounts in 30 days after signup should be removed (check pic) However, when I look into the validating tab I see a bunch of members with registration dates as old as 4+ months. So I suppose they haven't got removed. Tell me, please, why this is happening. Is it a bug? A misconfiguration on my end? How I ca fix it? Thank you!
Last reply by Marc, -
- 1 follower
- 4 replies
- 714 views
Hello, 🙂 The "All" tab in the ACP members' section doesn't show the validating members accounts. I have to click on the "Validating" tab to see accounts awaiting validation... I suppose this is a bug ? Thank you. 🙂
Last reply by Marc, -
- 2 followers
- 24 replies
- 1k views
Hi, we have an urgent situation. I have no idea what's happened but we are unable to make any new post to any threads or even post any new topics. Forum seems to be running okay but absolutely impossible to post anything at all and not even to open a support ticket through our forum dashboard. www.consumeractiongroup.co.uk Thanks
Last reply by Marc, -
- 3 followers
- 2 replies
- 565 views
Hi, I do not see a way to copy/create an alternative database template for Category Articles. My database has no categories and is set to Show records like articles. When I create a new database template, what this should be based to start with default Category Articles?
Last reply by Marc,
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