SIRAPHONG RITTATHAM Posted October 7, 2021 Share Posted October 7, 2021 it happend after upgrade to version 4.6.6 and 4.6.7 member cannot login after submit username and password it keep redirect to same page admin login is doing fine Link to comment Share on other sites More sharing options...
Jim M Posted October 7, 2021 Share Posted October 7, 2021 It looks like you opted to go with our recent recommendation and change login from usernames to email addresses. You mentioned in your statement that they are using a username. Do they get the error when using email address? Is it giving an error of incorrect credentials or just redirecting? Link to comment Share on other sites More sharing options...
SIRAPHONG RITTATHAM Posted October 7, 2021 Author Share Posted October 7, 2021 we cannot login both email addresses and usernames after troubleshoot I found it is database error I try Fix it automatically but it show [Err] 2003 - Can't connect to MySQL server then I try to run query manually It will trow error when run query that have " ALTER TABLE `core_applications` " in them Link to comment Share on other sites More sharing options...
Jim M Posted October 7, 2021 Share Posted October 7, 2021 Could you please update the access details on file in the Client Area? I can then take a further look at what is happening here. Link to comment Share on other sites More sharing options...
SIRAPHONG RITTATHAM Posted October 7, 2021 Author Share Posted October 7, 2021 how to update the access details on file in the Client Area? for more info: I have fix all database problem but still cannot login and cannot change theme also Link to comment Share on other sites More sharing options...
Jim M Posted October 7, 2021 Share Posted October 7, 2021 8 minutes ago, SIRAPHONG RITTATHAM said: how to update the access details on file in the Client Area? for more info: I have fix all database problem but still cannot login and cannot change theme also Have you recently changed from HTTP to HTTPS? I would ensure that you disable any server redirects (including CloudFlare) and ensure that your community is setup properly for HTTPS by follow this guide: https://invisioncommunity.com/4guides/advanced-options/configuration-options/using-ssl-https-r273/ You can update access details by going to the Client Area -> Manage Purchases -> click your license -> Review/Update Access Information. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 8, 2021 Share Posted October 8, 2021 I would say here, if you cannot run those queries manually, you need to contact your hosting company to see why. You should be able to run those queries on your database, and if you cant, then that will indeed cause you issues. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 11, 2021 Share Posted October 11, 2021 Have you managed to get those queries run on your server now, @SIRAPHONG RITTATHAM ? Link to comment Share on other sites More sharing options...
Jonas Erlandsson Posted October 11, 2021 Share Posted October 11, 2021 I'm having the same issue on my environment. I created an account, can log in to admin (I added the account to the admin group), but I can't log in to the Front. I've debugged the login and I can see that my user is being fetched, but it seems like it's not setting the session at all (if that's what being used). I don't get any errors, and I see that I get a 301 to _fromLogin=1 via \IPS\Output::i()->redirect( $ref->setQueryString( '_fromLogin', 1 ) ); Since it's processing the entire $success flow, I guess it should actually log me in and when I debug the $success variable I can find my user in there. Might the problem be related to a faulty session? IP-Gamers 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 11, 2021 Share Posted October 11, 2021 Are you running any plugins on your browser at all? If so, please disable all of these first of all Link to comment Share on other sites More sharing options...
Jonas Erlandsson Posted October 11, 2021 Share Posted October 11, 2021 (edited) Hello Marc. Quite a few 🙈 They're all disabled now, and none of them are enabled in private browser window, but I'm still not getting logged in. Edited October 11, 2021 by jerlandsson Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 11, 2021 Share Posted October 11, 2021 17 minutes ago, jerlandsson said: Hello Marc. Quite a few 🙈 They're all disabled now, and none of them are enabled in private browser window, but I'm still not getting logged in. Having so many plugins will indeed cause you issues at some point. Could you please try another browser and see if you can get logged in there? Link to comment Share on other sites More sharing options...
Jonas Erlandsson Posted October 11, 2021 Share Posted October 11, 2021 43 minutes ago, Marc Stridgen said: Having so many plugins will indeed cause you issues at some point. Could you please try another browser and see if you can get logged in there? I get the same problem in Safari and Chrome where I have no plugins at all. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 11, 2021 Share Posted October 11, 2021 Please update your URL and access details on file. I can then take a look. This sounds more an issue than the other. Is there anyone else able to log into your front end? Link to comment Share on other sites More sharing options...
Jonas Erlandsson Posted October 11, 2021 Share Posted October 11, 2021 My solution is behind a corporate VPN and it's my test-install. Unfortunately you won't be able to reach it. I've asked two collegaues to sign in, but they can't either. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 11, 2021 Share Posted October 11, 2021 Unfortunately, without access Im not sure what else I can really suggest. You can check your server error logs to see if anything is stored there, and also yoru browser console logs. We would not usually support development installs either Link to comment Share on other sites More sharing options...
Jonas Erlandsson Posted October 13, 2021 Share Posted October 13, 2021 Ok. I've gotten so far that if I dd (as in die and dump) the \IPS\Session::i()->member before the redirect in the login controller if actually gives me the proper user back. If I dd the same thing after the redirect, the member is gone and it's just a random "browser user". Not giving support on testinstalls isn't something I feel we should get into in public forums. We can continue that thread via the support system if you'd like 🙂 Link to comment Share on other sites More sharing options...
Jonas Erlandsson Posted October 13, 2021 Share Posted October 13, 2021 Sorry, forgot to answer your tips too. There is nothing in the browser console or in the backend logs. The request flow works and I end up on the 301 that redirects me to the page with the proper $_GET['_fromLogin'] in place. It's when the page redirects something happens with the Session. It happens both on localhost and our dev environment. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 13, 2021 Share Posted October 13, 2021 We cannot provide support for an instance we cannot access unfortunately. There is little point in a ticket being created for that reason unfortunately Link to comment Share on other sites More sharing options...
Jonas Erlandsson Posted October 13, 2021 Share Posted October 13, 2021 I'll try and see if ops wants to open up so you can reach it. If so - should I just create a ticket somewhere? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 13, 2021 Share Posted October 13, 2021 One can be created via your client area, by selecting your license then selecting support on that page. However if access is given within your client area, we can access it here. Unless it needs to be escalated, in which case we can create a ticket on your behalf Link to comment Share on other sites More sharing options...
Jonas Erlandsson Posted October 13, 2021 Share Posted October 13, 2021 The reason why I'm thinking about a support ticket is because I'm not too keen on giving out the URL publicly just yet. I guess I could just DM you the URL too. And sorry Siraphong for completely hijacking your thread. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 13, 2021 Share Posted October 13, 2021 38 minutes ago, Jonas Erlandsson said: The reason why I'm thinking about a support ticket is because I'm not too keen on giving out the URL publicly just yet. I guess I could just DM you the URL too. And sorry Siraphong for completely hijacking your thread. You can certainly add it to the notes within your access details on file when you add your access details. No need to give it out publically Jonas Erlandsson 1 Link to comment Share on other sites More sharing options...
Jonas Erlandsson Posted October 14, 2021 Share Posted October 14, 2021 (edited) The test URL is registered in my client area, but I'm thinking that you probably need an account too, right? Could you point me to where I can edit these access details? Sorry, I'm a rookie 😬 Edited October 14, 2021 by Jonas Erlandsson rephrasing Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 14, 2021 Share Posted October 14, 2021 1 hour ago, Jonas Erlandsson said: The test URL is registered in my client area, but I'm thinking that you probably need an account too, right? Could you point me to where I can edit these access details? Sorry, I'm a rookie 😬 In your client area, select your license and you will see "Stored Access Information. Click the button below that to update your access information Jonas Erlandsson 1 Link to comment Share on other sites More sharing options...
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