Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,926 topics in this forum
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- 1 follower
- 3 replies
- 1.4k views
Hello, when I try to set the "Prune Member IP Addresses" & "Prune Member Device History" to "1 days" I get the following error: TypeError: preg_match(): Argument #2 ($subject) must be of type string, array given (0) #0 /home/*/public_html/applications/core/modules/admin/membersettings/profilesettings.php(80): preg_match() #1 /home/*/public_html/system/Helpers/Form/Custom.php(49): IPS\core\modules\admin\membersettings\_profilesettings->IPS\core\modules\admin\membersettings\{closure}() #2 /home/*/public_html/system/Helpers/Form/FormAbstract.php(270): IPS\Helpers\Form\_Custom->html() #3 /home/*/public_html/system/Helpers/Form/Custom.php(65): IPS\Helpers\Form\_Fo…
Last reply by Marc, -
- 1 follower
- 17 replies
- 1.5k views
I have a lot of people telling me that the system can't ship to their address. All within Canada. I've tried wiping the shipping rates, rebuilding the product.... Any ideas what might cause this? Thanks JM
Last reply by Marc, -
- 16 replies
- 849 views
New update broke my. Mainly admin panels, keep saying my theme is out of date. I cannot work like this. Can someone help me fix this asap please.. Edit, I cannot goto admin panel to get support, just throws errors.
Last reply by WiCKeDxgg, -
- 3 followers
- 6 replies
- 936 views
Hello there, Is it possible to add bookmarks in threads? or aside from posts, or can we add bookmarks in place we want? Is that possible through coding? Thank you -Allan of Nigel's Team
Last reply by Fosters, -
- 2 followers
- 5 replies
- 633 views
Hi I attempted the upgrade today and got the error in the screenshot after which the site became unusable. Unfortunately the errors are not detailed enough to be actionable. I was able to revert to a backup. Would it be possible to get the steps needed to fix this so the upgrade doesn't fail? I've also updated the Stored Access Info in the client area. Using MySQL v8.0.22 in case that makes any difference. Thanks Alejandro
Last reply by Marc, -
- 2 replies
- 359 views
Hi All, When I go to the marketp[lace on the ACP, I get the following: "Currently, the Marketplace does not have any resources that are compatible with your current version of Invision Community. If you are using an old version, you will need to update to the latest version." I'm on the latest version, 4.6.8. Help!
Last reply by Jim M, -
- 1 follower
- 11 replies
- 979 views
Thanks Marc. I will I have another problem though. I've upgraded to 4.6.8 and signed out. I can't seem to recover the password for my admin login now to the forums. I think I changed the settings last night, to accept display name or email address. So when I try to login now, I'm always asked for an @ as it's asking me to type my email in. Thus, not supporting my username. How can I get this resolved, so that I can check the Temp Admin Account. Thanks Robert
Last reply by Marc, -
- 4 replies
- 886 views
Hello, I just upgraded my community to IPS 4.6.8 and enabled the robots.txt file from ACP. I can see it when i type domain.tld/robots.txt but i can't find it in FTP/public_html. It is not generated in that folder? Thank you!
Last reply by Jim M, -
- 3 followers
- 14 replies
- 1.1k views
Dear, If i edit a start post with a tag and a new title the author from the startpost is changed from a user to myself (admin). https://www.duken.nl/forums/topic/38627-protonmail-ervaring/ Happend two times now after the 4.6.8 upgrade. More info: User Mickey creates a topic "I NEEED HELP!" I change the topic to "I need some help" with a tag "help". The author changed to me and it is not created by Mickey anymore. For now i change myself to anonymous as poster otherwise it really weird for Mickey/ @ipb: support account is active
Last reply by Marc, -
- 2 followers
- 2 replies
- 506 views
I need some more advice on this, specifically regarding my existing license that I paid a fair amount for. Does that get credited to your account or do you just lose it and then have to buy it again if the IPS cloud hosting doesn't work out?
Last reply by FZ, -
- 1 follower
- 10 replies
- 1.2k views
good day i changed my root server and transferred the data from cpanel to plesk all the pages just don't work your forum software and shows me the error 500 do I have to adjust patch data somewhere or something? the error code An error occurred (500 Error) We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. You can try again by clicking the button below, or try again later.
Last reply by Marc, -
- 2 followers
- 5 replies
- 487 views
Hi Guys, is there any way to find more information about specific searches? 288 time per day my site has searches for the term exasound e28. This can't be a person. When I search this term, I get 489 results. The search stats say whatever is doing this search gets 0 results. Any info the helps me figure this out would be fantastic.
Last reply by Marc, -
- 2 followers
- 5 replies
- 603 views
Greetings,When I try to connect to the app store (Marketplace) I get an error message, I went to the support page on the home page of the control panel on my site, to check the integrity of the site files, and everything is fineWhy do I get an error message that I can not connect to the service, I can not install plugins through the store error Massage: There was an error authenticating with the Marketplace. Please try again later or contact technical support for assistance. Our Marketplace server received an unexpected response from your community. Please ensure your community is up to date and web accessible (localhost installations are not supported) and…
Last reply by Stuart Silvester, -
- 2 followers
- 16 replies
- 694 views
I've mentioned before I have group promotion and also using the new moderate content but I think there may be a bug that is hard to trace. all users start in Curious Group (registered with 0 content) that group has setting to moderate their first post. Once they have ONE approved post they are moved to the Newbies Group. That group had no restrictions on moderation and when they have 5 approved posts they are moved to Members. However a new user with that had 7 post still had content moderation enabled. So I am wondering if the moving groups at the same time a group threshold is being tested perhaps something happens where the user is promoted first and the mod…
Last reply by Marc, -
- 3 followers
- 11 replies
- 695 views
Hi everybody, I have the following issue. In my community I have quite a lot subscribers who made a paid subscrition which upgrades them to an other group for a time period. Some of them made automatical renewal on paypal. Is it possible to create a subscription as a product in the commercial app and them merge all accounts to there ? The idea is that I wan't to give subscribers access to all downloads in the download app for free and for non subscribers charge an amount for a simple download. Is that possible ? I don't want to loose all my current subcribers so I can only proceed if that is possible. Thanks for your help in forward. Hanspeter
Last reply by hpcrazy, -
- 14 replies
- 905 views
Hello, Since 4.6.8, it seems that some of our articles on a page database have become inaccessible with error 500, for example: https://fallout-generation.com/actualités/association/le-wasteland-week-end-arrive-en-france-1ère-convention-fallout-génération-officielle-le-22-23-24-octobre-2021-r207/ When others are working correctly : https://fallout-generation.com/actualités/autres-post-apo/le-retour-de-fallen-earth-en-2021-r213/ I also get a 500 error if I try to change the category of the record (but it moves correctly) and there doesn't seem to be any noticeable differences in the structure and titles of these records 😕 Thanks 🙂
Last reply by Jim M, -
- 2 followers
- 5 replies
- 715 views
Like seen in Invision's own card view: I'm pretty sure I saw another forum or two with background images as well. I searched the forum and using Google, and found one thread that said it can be done with CSS. (Is custom CSS preserved during upgrades? Hope so!) And other threads that requested this feature. So is there a way to achieve this from the ACP settings? Thank you! Edit: The setting is here: ACP > Community > Forums > Forums > find forum in question > Edit > Forum Settings > scroll down > Grid Card Image See below for images and more guidance.
Last reply by Sucesso, -
- 3 followers
- 18 replies
- 1.3k views
Last reply by Hatsu, -
- 1 follower
- 17 replies
- 1.2k views
Hi, It seems that the links in thenotification e-mails my forum sends are broken. For instance : https://www.plongeur.com/forums/topic/66857-coronavirus-covid-19/?_se=amVzdXJhbGVtQGhvdG1haWwuY29t&do=findComment&%3Bcomment=1378140 ends up in a "we couldn't find that topic" page with error code "2S136/C". I believe this is since 4.6.6 update but can't be sur eas i dont personnaly use e-mail notifications.
Last reply by jesuralem, -
- 1 follower
- 6 replies
- 707 views
One of my moderators and several forum members are having issues with posting in which the user gets timed out before their post goes through. They have reported a couple different pop up messages which I will attach below. Here is some information from the moderator on her internet connection: "I talked with tech support with my service provider yesterday, they are calling me back today to see if any of the fixes they suggested worked (they haven't). I'm not having this problem with other sites, modem was reset, error message comes from the forum. Speed check for upload and download falls within range I'm told. Average download is 11.3 and upload is 1.6 I hav…
Last reply by Jennifer Harnetty, -
- 2 followers
- 24 replies
- 763 views
Hi, I've just seen when you upload one or more images into an empty gallery (maybe into a full one too), once the upload is finished you get back to your gallery but you don't see a single image you've just uploaded ! You need to wait a few minutes until the cache is refresh then you see your pictures... That could be a bit disturbing for users who do not know what a "cached interface" could mean... Thankyou for your attention, D
Last reply by Stuart Silvester, -
- 2 followers
- 4 replies
- 1.2k views
When I click on the Visit our community button on the support page of my AdminCP, it goes to a broken link / redirect that doesn't work.
Last reply by Marc, -
- 2 followers
- 6 replies
- 587 views
One of my communities was down for about 1,5 hours. As admin I got an notification message in the dashboard (but no mail) that there was a problem with my license key – which is perfectly valid, all invoices paid weeks ago. After revalidating the license key everything worked again. Question: How can I avoid this in the future? I got no notification mail from IPB or my admin dashboard – and I'm not checking all of my communities on an hourly basis. And with such incidents I loose money and trust from my members. Andreas
Last reply by Marc, -
- 1 follower
- 3 replies
- 393 views
Hello, I have registered an app on Facebook but I cannot find this option to enable FB embeds. What am I missing here? I was able to make FB login just fine.
Last reply by Matt, -
- 1 follower
- 6 replies
- 1.2k views
Since the beginning when Badges/Rules/Achievements first come out I created a couple rules based on subscription purchases. If a user purchased a sub and is active; it was supposed to award a badge and specified amount of points. However, this doesn't seem to be working. It seems to have stopped running for some reason as 08/15/2021 was the last member it awarded. Is there a way to run rules so it will pickup all members in that group? I have 109 Silver Supporting members that have purchased subs and are active: Badge shows that only 3 people have them: Here is the rule that I have setup:
Last reply by Marc,
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