AlanWeiss Posted November 10, 2021 Share Posted November 10, 2021 My users are having issues with the unread content feed. They read the content and then go back to the listing and see the "read" content is still there marked "unread". No matter how many times they view the content, it does not register as "read" until they log out and then login again. Is there a setting I'm missing that could fix this? I'm at a bit of a loss. Attached a video for reference Screen Recording 2021-11-10 at 10.00.47 AM.mov Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 10, 2021 Share Posted November 10, 2021 This sounds like a a caching related issue here. Are you using any external caching at all? Link to comment Share on other sites More sharing options...
AlanWeiss Posted November 10, 2021 Author Share Posted November 10, 2021 No additional caching has been added to my knowledge. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 10, 2021 Share Posted November 10, 2021 Please could you zip the video so I can see what you are doing there? Link to comment Share on other sites More sharing options...
AlanWeiss Posted November 10, 2021 Author Share Posted November 10, 2021 Zip file attached. Basically what I was doing was demonstrating the issue. I would read the unread content, click back, it's still marked unread. I tried click the unread content link, same result. Empty browser caches, try again, same result. Screen Recording 2021-11-10 at 10.00.47 AM.mov.zip Link to comment Share on other sites More sharing options...
Jim M Posted November 10, 2021 Share Posted November 10, 2021 Is this happening with all accounts old and new alike? Or is it specifically happening with older accounts who have read a lot of content? Link to comment Share on other sites More sharing options...
AlanWeiss Posted November 10, 2021 Author Share Posted November 10, 2021 (edited) 9 minutes ago, Jim M said: Is this happening with all accounts old and new alike? Or is it specifically happening with older accounts who have read a lot of content? As far as I know it's everyone. I've just put a call out to other users to let me know if they are also having the same problem Edited November 10, 2021 by AlanWeiss Link to comment Share on other sites More sharing options...
Jim M Posted November 10, 2021 Share Posted November 10, 2021 8 minutes ago, AlanWeiss said: As far as I know it's everyone. I've just put a call out to other users to let me know if they are also having the same problem Could you please update your access details in the Client Area so we can take a look? We may need to look at a few things, including marking the site as read. Link to comment Share on other sites More sharing options...
AlanWeiss Posted November 10, 2021 Author Share Posted November 10, 2021 28 minutes ago, Jim M said: Could you please update your access details in the Client Area so we can take a look? We may need to look at a few things, including marking the site as read. I'm afraid I'm not sure what that means. I don't see anything in the Client Area labelled "Access Details" Link to comment Share on other sites More sharing options...
Jim M Posted November 10, 2021 Share Posted November 10, 2021 11 minutes ago, AlanWeiss said: I'm afraid I'm not sure what that means. I don't see anything in the Client Area labelled "Access Details" This would be under Manage Purchases -> click your license: Link to comment Share on other sites More sharing options...
AlanWeiss Posted November 11, 2021 Author Share Posted November 11, 2021 21 hours ago, Jim M said: This would be under Manage Purchases -> click your license: Thanks, just trying to get the information for this from my web guy. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 12, 2021 Share Posted November 12, 2021 As our customer, this is something that only yourself should have access to, as this is your client area Link to comment Share on other sites More sharing options...
AlanWeiss Posted November 12, 2021 Author Share Posted November 12, 2021 I have updated the Access Information. What are the next steps for figuring this out? Link to comment Share on other sites More sharing options...
Jim M Posted November 12, 2021 Share Posted November 12, 2021 Thank you for updating your access information. I would recommend reaching out to your hosting provider to ask if they have any caching deployed on your server or domain. After attempting multiple things which would force the cache to reset in the software or mark properly these items as read is, unfortunately, still resulting in the same output for any member I log in as. This would indicate that some server cache is deployed and caching the page or otherwise which is resulting in what you're seeing. Link to comment Share on other sites More sharing options...
AlanWeiss Posted November 12, 2021 Author Share Posted November 12, 2021 59 minutes ago, Jim M said: Thank you for updating your access information. I would recommend reaching out to your hosting provider to ask if they have any caching deployed on your server or domain. After attempting multiple things which would force the cache to reset in the software or mark properly these items as read is, unfortunately, still resulting in the same output for any member I log in as. This would indicate that some server cache is deployed and caching the page or otherwise which is resulting in what you're seeing. Thanks. If there is some sort of server caching happening, what is your recommendation? Should I remove all caching? Link to comment Share on other sites More sharing options...
Jim M Posted November 12, 2021 Share Posted November 12, 2021 2 minutes ago, AlanWeiss said: Thanks. If there is some sort of server caching happening, what is your recommendation? Should I remove all caching? You would need to remove all caching which cache the whole page or session as this could cause issues in dynamic software where the same URL will supply various content depending on who is viewing it. Link to comment Share on other sites More sharing options...
AlanWeiss Posted November 12, 2021 Author Share Posted November 12, 2021 I've disabled the server caching and will monitor the site over the weekend to see if it has any affect Jim M and Marc Stridgen 2 Link to comment Share on other sites More sharing options...
Solution AlanWeiss Posted November 30, 2021 Author Solution Share Posted November 30, 2021 Sorry for the late followup. Disabling the server caching seems to nave done the trick Jim M and Daniel F 2 Link to comment Share on other sites More sharing options...
Jim M Posted November 30, 2021 Share Posted November 30, 2021 Excellent. Glad to hear your issue is resolved. Link to comment Share on other sites More sharing options...
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