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My users are having issues with the unread content feed. They read the content and then go back to the listing and see the "read" content is still there marked "unread". No matter how many times they view the content, it does not register as "read" until they log out and then login again. 

Is there a setting I'm missing that could fix this? I'm at a bit of a loss.

 

Attached a video for reference

Solved by AlanWeiss

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  • Community Expert

This sounds like a a caching related issue here. Are you using any external caching at all?

  • Author

No additional caching has been added to my knowledge. 

  • Community Expert

Please could you zip  the video so I can see what you are doing there?

  • Author

Zip file attached. Basically what I was doing was demonstrating the issue. I would read the unread content, click back, it's still marked unread. I tried click the unread content link, same result. Empty browser caches, try again, same result.

Screen Recording 2021-11-10 at 10.00.47 AM.mov.zip

  • Community Expert

Is this happening with all accounts old and new alike? Or is it specifically happening with older accounts who have read a lot of content?

  • Author
9 minutes ago, Jim M said:

Is this happening with all accounts old and new alike? Or is it specifically happening with older accounts who have read a lot of content?

As far as I know it's everyone. I've just put a call out to other users to let me know if they are also having the same problem 

Edited by AlanWeiss

  • Community Expert
8 minutes ago, AlanWeiss said:

As far as I know it's everyone. I've just put a call out to other users to let me know if they are also having the same problem 

Could you please update your access details in the Client Area so we can take a look? We may need to look at a few things, including marking the site as read. 

  • Author
28 minutes ago, Jim M said:

Could you please update your access details in the Client Area so we can take a look? We may need to look at a few things, including marking the site as read. 

I'm afraid I'm not sure what that means. I don't see anything in the Client Area labelled "Access Details"

  • Community Expert
11 minutes ago, AlanWeiss said:

I'm afraid I'm not sure what that means. I don't see anything in the Client Area labelled "Access Details"

This would be under Manage Purchases -> click your license:

image.png

  • Author
21 hours ago, Jim M said:

This would be under Manage Purchases -> click your license:

image.png

Thanks, just trying to get the information for this from my web guy. 

  • Community Expert

As our customer, this is something that only yourself should have access to, as this is your client area

  • Author

I have updated the Access Information. What are the next steps for figuring this out?

  • Community Expert

Thank you for updating your access information. I would recommend reaching out to your hosting provider to ask if they have any caching deployed on your server or domain. After attempting multiple things which would force the cache to reset in the software or mark properly these items as read is, unfortunately, still resulting in the same output for any member I log in as. This would indicate that some server cache is deployed and caching the page or otherwise which is resulting in what you're seeing.

  • Author
59 minutes ago, Jim M said:

Thank you for updating your access information. I would recommend reaching out to your hosting provider to ask if they have any caching deployed on your server or domain. After attempting multiple things which would force the cache to reset in the software or mark properly these items as read is, unfortunately, still resulting in the same output for any member I log in as. This would indicate that some server cache is deployed and caching the page or otherwise which is resulting in what you're seeing.

Thanks. If there is some sort of server caching happening, what is your recommendation? Should I remove all caching?

  • Community Expert
2 minutes ago, AlanWeiss said:

Thanks. If there is some sort of server caching happening, what is your recommendation? Should I remove all caching?

You would need to remove all caching which cache the whole page or session as this could cause issues in dynamic software where the same URL will supply various content depending on who is viewing it.

  • Author

I've disabled the server caching and will monitor the site over the weekend to see if it has any affect

  • 3 weeks later...
  • Author
  • Solution

Sorry for the late followup. Disabling the server caching seems to nave done the trick

 

  • Community Expert

Excellent. Glad to hear your issue is resolved.

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