Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Color in menu not appearing
- Last reply by flrn98,
23,027 topics in this forum
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- 1 follower
- 8 replies
- 1.4k views
Help pls!
Last reply by Marc, -
- 1 follower
- 8 replies
- 1.1k views
Hi there, I noticed an error while the registration process on our website. The registation is no longer possible because the code "error 500" appears. Our new users don't receive the registration validation e-mail so they can't login with their accounts. Also we have 3 recommendations to fix.. can someone help?
Last reply by Marc, -
- 2 followers
- 5 replies
- 890 views
Good Day I have two themes originally purchased from the marketplace, in future i will be downloading them from the theme developers forum. Could a member of support let me know how to change the themes in my admin cp from marketplace to custom so i can update them manually ? (Novus & Uniform) Support can update them for me, what ever is easier. 😉 Access details have been checked and updated. Thank you
Last reply by Marc, -
- 3 followers
- 6 replies
- 403 views
Hi, I noticed IPS has similar content widget within topics, example Check SEO and Meta-tags (Search Engine) - Community Management Tips - Invision Community How can I achieve such in stock IPB? I tried using similar content widget but it is tags based, I do not use tags but seems IPS does not use tags on their site either.
Last reply by Marc, -
- 3 replies
- 615 views
Hi All, I have a membership site that has two subscriptions. The subscription level determines which forums on my IP board members have access to. If I want to send a message via IP Board to members of both subscriptions--or even individual subscriptions--am I able to that? I do have them set up into two different groups, so I was hoping there was a way to send messages to the respective group members on topics that were group-based vs. individual member based. I hope this makes sense and thanks in advance for any guidance! Brian
Last reply by Brian Heg, -
- 2 followers
- 3 replies
- 658 views
Hello, In the unread content stream, new blog comments are announced as “posted a blog entry” instead of “commented on a blog entry” and the original blog poster is shown as author:
Last reply by Marc, -
- 1 follower
- 2 replies
- 956 views
My site is down, seemed to just happen spontaneously, but the following fatal error is what's displayed instead Fatal error: Uncaught Error: Call to undefined function IPS\get_magic_quotes_gpc() in /home1/tesalli1/public_html/forums/system/Request/Request.php:117 Stack trace: #0 /home1/tesalli1/public_html/forums/system/Request/Request.php(96): IPS\_Request->clean('ef242f43f7b137d...', 'adsess') #1 /home1/tesalli1/public_html/forums/system/Request/Request.php(50): IPS\_Request->parseIncomingRecursively(Array) #2 /home1/tesalli1/public_html/forums/system/Patterns/Singleton.php(41): IPS\_Request->__construct() #3 /home1/tesalli1/public_html/forums/system/Log/Lo…
Last reply by Marc, -
- 1 follower
- 2 replies
- 569 views
I made the request for google adsense and it tells me to insert the google tag in the HTML of my site. Where do I post it? <script async src="https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js?client=ca-pub-**********" crossorigin="anonymous"></script>
Last reply by Marc, -
- 5 followers
- 8 replies
- 970 views
I would like to send mass email and have 55k users. I would like to subscribe to SendGrid but how can I set them not to exceed their daily email sending limit? Grazie
Last reply by Marc, -
- 2 followers
- 3 replies
- 940 views
Just to be sure, as administrator I can see all topic followers, even those having selected to not show it in public?
Last reply by Marc, -
- 2 followers
- 12 replies
- 864 views
Our server have been marking these emails as spam and are now getting blocked due to the large number sent. Many of our members receive this email every time they sign into their account, regardless if they seem to sign in from a new device or not. This poor guy here is inundated with these emails: To make matters worse, there is no opt out from this feature for our members. It is all or nothing. To constantly ask our members just to ignore these emails when they get them, is no longer an option for us and we now turned off this feature in ACP settings. We would like to use this feature, but under its current limitations and faults, it is of no u…
Last reply by Jim M, -
- 1 follower
- 6 replies
- 1.1k views
Sometimes an upgrade stops here. Other times I am taken to a page that take me to the suite or to the ACP. What is the reasoning and logic to either approach?
Last reply by Ocean West, -
- 1 follower
- 5 replies
- 817 views
We are having problems with our 4.6.11 upgrade - the "Required" field on inputs seems to be diminshed. I saw the same problem here about an hour ago. What is the fix? Our site is http://candleforlove.com/forums/
Last reply by Randy W, -
- 1 follower
- 5 replies
- 920 views
Hello, Before, my participants could download audio files to their mobile devices. Now, they can only play them while in InvisionZone. Is there a way to get that back, or is there a plugin for that?
Last reply by Marc, -
- 1 follower
- 13 replies
- 913 views
Hey all, trying to put some info on my forum via pages and it's throwing me an error when I click on pages in ACP - error 2S100/6 the page you requested does not exist In the ACP support section my forum has 1 critical issue - Modified files Some of the source files for Invision Community have been modified. /home/customer/www/**********/public_html/applications/cms/interface/external/external.php /home/customer/www/**********/public_html/applications/core/sources/Reports/Rules.php (note - I blanked the web address to share here) I don't know why this is showing as modified. I've downloaded the files as the ACP suggests and upload…
Last reply by Jim M, -
Embed Issues
by HUGZ- 1 follower
- 11 replies
- 1k views
The link could not be embedded because there is no tweet at that URL. Since upgrading to the latest version, we've been getting this error whilst trying to embed any tweet.
Last reply by Marc, -
- 1 follower
- 1 reply
- 1.2k views
During upgrade I have received this message We were unable to start a PHP session. You will need to contact your host to adjust your PHP configuration before you can continue. The error reported was: session_start(): Failed to read session data: files (path: /var/lib/php/session) And now forum is locked Update in progress We're sorry, this web site is unavailable while an update is in progress. You can try again by clicking the button below, or try again later. Help please! I found this as a solution chown nginx:nginx /var/opt/rh/rh-php73/lib/php/session -R
Last reply by Marc, -
URL Change
by Ace M.- 1 follower
- 1 reply
- 981 views
I'd like to change the URL of my community from "https://f319700.invisionservice.com/home/" to "community.wvsrp.com" How would I go about doing this? *I contacted Invision from the support request but i'm unsure if I responded properly.* lol Thanks for any help!
Last reply by Marc, -
- 1 follower
- 1 reply
- 970 views
A member just experient a strange thing. On our board, he put a message here: https://virtualmagie.com/forum/topic/22144-les-signes-de-lexistence-de-dieu/page/257/#comment-682506 It is the only message in our board contening the word cahoteux https://virtualmagie.com/forum/search/?&q=cahoteux&quick=1&search_and_or=or&sortby=relevancy (except of the message he wrote here to tell us: https://virtualmagie.com/forum/topic/84688-moteur-de-recherche/ ) Same thing with commun word as ajustement https://virtualmagie.com/forum/search/?q=ajustement&quick=1 The problem seems to touch ONLY this message (and maybe othe…
Last reply by Marc, -
- 3 replies
- 646 views
Im attempting to find this plugin used by multiple other communities (There are two photos of examples below) Any help is appreciated.
Last reply by Ace M., -
- 1 follower
- 4 replies
- 1.5k views
Hello, today I have updated our forums site to v4.6.10 after the update completed and everything was working properly I had a look at one warning that was recommending me to update to php 7.4 or newer for future releases. The problem is when I update to that version, as I soon as I do that the php-gd extension stops working despite being installed same version and specifically telling php to activate it in both php.ini and php.d/20-gd.ini. Whatever I do I never get it to be started when I restart the httpd service. It never shows in phpinfo or php -m. Same thing is happening with php v8. I'm in centos 7.4 using the remi repos. As a consequence of that…
Last reply by Marc, -
- 1 follower
- 13 replies
- 2.2k views
Ran the PHP and this is what it returned - looks good: Got to here and then the screen goes white Tried to start the upgrade again and this screen appears: After I continue the "Continue Upgrade," screen goes white again. Not sure what's happening or why? Error Log: 08-Mar-2022 20:00:47 UTC] PHP Fatal error: Declaration of IPS\core\_Stream::roots($permissionCheck = 'view', $member = null, $where = []) must be compatible with IPS\Node\_Model::roots($permissionCheck = 'view', $member = null, $where = [], $limit = null) in /XX.com/applications/core/sources/Stream/Stream.php on line 95 [08-Mar-2022 20:00:53 UTC] PHP Fatal erro…
Last reply by Marc, -
- 2 followers
- 5 replies
- 1.2k views
When I try to do the latest upgrade, I get the message that there is an incompatible theme. I tried looking over the things they said to look at, and I didn't even know what I was looking for. Forgive my ignorance. I really am not sure what I need to ask. But I do wonder what will happen if I just go ahead with the upgrade. Will it damage the forums? I have no idea what to do. Here is a screenshot of the message.
Last reply by Marc, -
- 2 followers
- 11 replies
- 1.1k views
Hello I need help, after upgrade to 4.6.10 the forum in frontend suddenly showing rubbish code when I try to post a topic or reply in a topic, so I decided to revert back to 4.6.9 as I backup the Database and the files before upgrade, however the problem exists, here is the screenshot How do I fix? Thank you -- Allan of Nigel's Team
Last reply by Daniel F, -
- 7 replies
- 587 views
I have an iCalendar feed importing to the Calendar on my website. For most of the events I have, they are recurring. However, IPB always shows +1 to the recurring date on the physical calendar page, but when you actually click in on the event, it shows you the correct date. Even when I manually edit it to be correct, as soon as the iCalendar feed refreshes, it shows all the wrong repeat dates again. I have verified the iCalendar feed with other third party sites (like Google Calendar) and have proven the repeat dates import correctly there, so this is a problem specific to IPB. It can be seen on my calendar here: https://paramarines.co…
Last reply by Jim M,