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The link could not be embedded because there is no tweet at that URL.

Since upgrading to the latest version, we've been getting this error whilst trying to embed any tweet.

Solved by Marc

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  • Community Expert

Please could you provide me with an example link?

  • Author
3 minutes ago, Marc Stridgen said:

Please could you provide me with an example link?

PM'd you, thanks.

  • Community Expert

The account on file does not currently have access to the admin CP. Please could you provide this? I am not seeing any issues with embedding on our side, so please also check mod_security and other such items to see if they are being blocked

  • Author
40 minutes ago, Marc Stridgen said:

The account on file does not currently have access to the admin CP. Please could you provide this? I am not seeing any issues with embedding on our side, so please also check mod_security and other such items to see if they are being blocked

added the account to admin group now.

  • Community Expert

Have you check mod_security first of all there? Its very likely this is what is causing you issues

  • Author
1 hour ago, Marc Stridgen said:

Have you check mod_security first of all there? Its very likely this is what is causing you issues

nope not enabled. just to reiterate, it had been working absolutely fine before the upgrade. and nothing has changed in terms of the server setup. all other embeds are coming through fine too.

  • Community Expert
7 minutes ago, HUGZ said:

nope not enabled. just to reiterate, it had been working absolutely fine before the upgrade. and nothing has changed in terms of the server setup. all other embeds are coming through fine too.

I will take a look. Completely understand what you are saying there, but Im unable to replicate here, so need to check what the difference is for you.

  • Community Expert

Please disable cloudflare and then test again. I suspect this is what is causing you issues

  • Author
21 minutes ago, Marc Stridgen said:

Please disable cloudflare and then test again. I suspect this is what is causing you issues

disabled CloudFlare and still wouldn't work.

  • Community Expert

I have created a ticket on your behalf for our developers to take a look at. Someone will be in contact as soon as possible

  • Community Expert
  • Solution

On reading your ticket there, it appears the issue there is connection between your server and twitter, which is something you would need to resolve with your hosting company. 

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