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Registration not possible - Error 500

CHJ
in Technical Problems

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Posted

Hi there, 

I noticed an error while the registration process on our website. The registation is no longer possible because the code "error 500" appears. 
Our new users don't receive the registration validation e-mail so they can't login with their accounts.

 

Also we have 3 recommendations to fix.. can someone help?

 

Solved by Marc

Go to solution

See if there are entries in the logs for this: ACP -> System -> Get Support -> System Log.

  • Author

Yes there are a lot of  entries..

Post the latest one related. 🙂

  • Community Expert
  • Solution

It looks like its being caused by the newsletters application you have there. Please disable this and test again

  • Author

Hi Marc, 

do you mean this newsletter application? I tried to change it but the registrationn process wasn't possible 

image.thumb.png.0078bcd36046981f512a0d25d12b7a37.png

  • Community Expert

You would need to go to System>Site Features>Applications and disable it there, then test

  • Author

Now it works.. thank you!

  • Community Expert
38 minutes ago, CHJ said:

Now it works.. thank you!

No problem at all. Glad this resolves your issue

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