Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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- 4 replies
- 633 views
Dear, My moderators can't "Mark as Solution". Topic owners and the admin has the option. Where can i enable this option for the Moderators group?
Last reply by Duken, -
- 3 replies
- 611 views
Hello, yesterday I activated my license and changed the URL of the forum. After successfully installing the forum, when I want to install a paid / free plugin or application, I do not have an "install" button. What could be the reason? Example -
Last reply by Jim M, -
- 1 follower
- 3 replies
- 591 views
Hello, I am interested in limiting area in my forum to customers only—customers who paid yearly subscriptions. How do you suggest starting this complicating process? Is the payment system on the marketplace? Thank you.
Last reply by Jim M, -
- 2 replies
- 508 views
Is that correct ? After setting up RSS 'test' this is what appears? https://xbox-vibes.com
Last reply by Jim M, -
- 3 replies
- 573 views
Hi, I have tried different photos and everything but sometimes the banner disappears and it is just a plain grey background. I am not sure if this is a common problem but I just think it's odd. Either the photo is gone when I go in the ACP or it still shows the preview but says 0 B.
Last reply by Jim M, -
- 3 followers
- 2 replies
- 582 views
I searched for my recent post "The 20" and used quotes, and it returns nothing, uses the 20, no quotes. It returns one oddly wrong result. However, if I search for the20 quotes or no quotes, it returns the correct results. Are there settings that need to change for this to work correctly? Or can you please explain how we search in the forum properly? Screenshot below is when I search The 20 with quotes: Search The 20 without quotes: Search The20 and it shows the correct results: - Allan
Last reply by Nigel Moore, -
- 3 followers
- 18 replies
- 1.7k views
Hi, I am desperate for help. I checked my site today and found this (both site and Admin CP and don't know what to do to rescue my site: It also refers to EX3 and EX6 plus Technical Details: IPS\File\Exception: CANNOT_MAKE_DIR (6) #0 /home/<removed>/domains/recreationalflying.com/public_html/system/File/FileSystem.php(306): IPS\File\_FileSystem->getFolder() #1 /home/<removed>/domains/recreationalflying.com/public_html/system/File/File.php(351): IPS\File\_FileSystem->save() #2 /home/<removed>/domains/recreationalflying.com/public_html/system/Theme/Theme.php(5374): IPS\_File::create() #3 /home/<removed>/domains/…
Last reply by ibaker, -
- 4 replies
- 1.2k views
Greetings. I recently joined the community in the hope of getting some help. My apologies in advance for my ignorance, I don't understand much about forums, plugins etc. The community/forum I come from is called Yu-Gi-Oh! Card Maker, and uses the board system provided by Invision https://www.cardmaker.net/yugioh/ What I'd like to ask is about plugins (if that's the right term for what I'm going to ask). During a discussion in one of our threads, I learned that there are a number of features that can be implemented in the site, but they seem to be unavailable inherently in the configuration, since the admin of the forum mentioned that they'd be willing …
Last reply by Rayfield Lumina, -
- 1 follower
- 5 replies
- 688 views
Last time I checked I think the setting is stored in a bitwise - is there a way to bulk enable this for all forums? vs going thru 100+ forums.
Last reply by Jim M, -
- 1 follower
- 2 replies
- 343 views
How do I get my website to send an automatic email notification to admin, when a member submits a credits withdrawal from the website?
Last reply by beats23, -
- 2 followers
- 20 replies
- 1.5k views
Hello A few days ago we had to change the VPS. For some reaseon i have an access to admin panel but forum is not avaliable. I've seen that 500 error might be the problem with file permissions but in admin panel everything seems to work fine (only a new security update): Any ideas?
Last reply by Jim M, -
- 1 follower
- 2 replies
- 694 views
Hi, when a forum member want to withdraw their percentage of a sale, where do they find the option button to submit a withdrawal to the site admin?
Last reply by Jim M, -
- 4 replies
- 780 views
Hello, I have a wordpress site using the main domain.com I want to connect my invision community Cloud site to my site but I want it to show like domain.com/forum/* Is it possible I can use invision community cloud and connect it to my domain from domain.com/forum/ or I need to make a subdomain like forum.domain.com Thank you for any help.
Last reply by Jim M, -
- 1 follower
- 13 replies
- 1k views
I need to have thousands of categories in IP.Download. My site needs to upload files (related to vehicle engine management unit software) and categorize them by: Brand (Main category) Model (Sub-category) Motor (Sub Category) Unit software version (Sub category) File 1 File 2 File 3 File 4 File ... The problem is that after starting to create 90% of the categories, without having started uploading the files yet, the navigation of the site broke. I ask …
Last reply by Jim M, -
- 0 replies
- 532 views
I was having an issue with S3 not allowing me to install items through the Marketplace. I would get a "There was a problem loading this content" error. I believe the issue was related to my CORS config as it was resolved after including "PUT" and "POST" in AllowedMethods[] [ { "AllowedHeaders": [ "*" ], "AllowedMethods": [ "HEAD", "GET", "PUT", "POST" ], "AllowedOrigins": [ "*" ], "ExposeHeaders": [], "MaxAgeSeconds": 3000 } ] Unsure if anyone else has run into this, or if this is the ideal setup for CORS, but it see…
Last reply by kotaco, -
- 1 follower
- 10 replies
- 916 views
Sorry all, I may be missing the obvious here! How can I make a specific Theme the default for a specific user Group rather than it being selectable from the Themes dropdown?
Last reply by Jim M, -
- 1 follower
- 5 replies
- 709 views
I want to hidden only post with guest, although they can access to view child forum but only view post when registered, can i?
Last reply by Jim M, -
- 1 follower
- 6 replies
- 1.2k views
Hi, I have a self hosted forum and I am changing the domain name. I know to change the global folder in the database to point to the new domain and to clear system cache in the ACP. It is going to be on the same server so is there anything else I have to do? Do I have to put the license key to the new URL? If so, will that mess anything up when the forum is unlicensed for a few minutes?
Last reply by Jim M, -
- 2 followers
- 2 replies
- 844 views
When using loose profanity filter with "Block submission" action it works not as expected because of js regexp. reggie = new RegExp("(?:\\b|\\s|^)(" + looseWords.join('|') + "\\w*)(?:\\b|\\s|$)","ig"); At first it only find words starting with filter. If i try to filter "word" it match "wordpress" but not "sword". Secondly "\w" does not match non-latin word characters but "\b" includes non-latin letters in opposite. In last js filters content on browser side only and there is no content validation in php backend when using "Block submission" option. So it's easy to prevent filtering by devtools in browser and post bad words out of control.
Last reply by Matt, -
- 2 followers
- 5 replies
- 1.1k views
Hi Invision, In IPS.Commerce 4.6.10, there is an issue with account credits and invoice payments with Stripe. Stripe indeed refuses card payments under $0.50: https://stripe.com/docs/currencies#minimum-and-maximum-charge-amounts However, it turns out that members can end up with an invoice to pay less than this amount of $0.50, when they have an account credit. There are 2 issues in IPS.Commerce concerning this limitation: 1st situation: with generateRenewalInvoices Let's take an example of a member who has an account credit of $9.60, and a $10 / month subscription. During the generateRenewalInvoices task: IPS.Commerce will …
Last reply by LaCollision, -
- 2 replies
- 590 views
Is there a comprehensive list of third-party support ticket software systems that can be integrated with our communities? Thanks!
Last reply by Jim M, -
- 3 replies
- 546 views
I made some changes on my website design, but I do not think this is the issue for this to happen, but all of a sudden my website is bugged, please fix this!
Last reply by Mark H, -
- 3 replies
- 671 views
Hi, when register new user the first time appears the billing adress as consumer by default and show the "Business Name" field. If you change to Business Billing address and return to consumer BA the "Bussiness Name" field disapears. Can you take a look to solve in upcoming updates? Thanks a lot.
Last reply by Daniel F, -
- 1 follower
- 2 replies
- 977 views
I just updated and saw this green tab in ACP "Upgrade to Cloud" Is this sign that IPS will stop supporting self hosting and only provide their service for cloud subscription costomers soon in the future? Is it possible to disable this bright green tab in the ACP as its very distracting?
Last reply by Mark H, -
- 6 replies
- 667 views
Hi there, In the past we submitted a ticket about an issue that clients can not re-subscribe if they have an expired subscription. According to the ticket the issue should have been resolved with the 4.6 update but it's still there up to this day. When will this issue get resolved? People get the following error if the subscription has expired: You already have a subscription, and cannot purchase another. We clear all subscriptions manually ever since but it's quite bothersome.
Last reply by SjorsK,
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