Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,912 topics in this forum
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- 2 followers
- 2 replies
- 479 views
Is there any way we can use WordPress for part of our site (directory listing) and use the IPS authentication for all users? Any ideas or experience sharing is welcome.
Last reply by Marc, -
- 2 followers
- 3 replies
- 547 views
Hello guys, i have a problem witht this template The file cant be downloaded, the preview images are missing, and all my clients told me they cant even make the updates! Can somebody help me ?
Last reply by Marc, -
- 3 followers
- 1 reply
- 403 views
Hello, Is there any possibility we can customize the error message for user without permission to view the records in Pages, as can be done with forms? Thank you!
Last reply by opentype, -
- 1 reply
- 644 views
I'm trying to access my site but this message is appearing. What can it be??
Last reply by Adriano Faria, -
- 1 reply
- 885 views
Your product is great, we've just decided to move in a different direction with our existing forums. I was hoping to find an easy button to click to do this, but I cannot see one.
Last reply by Jim M, -
- 1 reply
- 325 views
I recentrly get a lot of bot registered on my forum. im tired of cleaning and removing them. how to prevent this from happening?
Last reply by Jim M, -
- 1 follower
- 9 replies
- 665 views
Hi, It seems after a user has contacted us through the "contact us form" some kind of bug in the support center makes it open a new empty request periodically... Please can you take a look ?
Last reply by Jim M, -
- 2 followers
- 4 replies
- 525 views
I have been trying to add different calendar feeds to but it wont read the links... here is an example: Rss Link: https://growthlab.cid.harvard.edu/calendar/upcoming/all/rss.xml Am I doing something wrong?
Last reply by Marc, -
We recently experience issue with PayPal who started putting our money on hold until we enter tracking code for shipping for selected transactions. Case is that we configured the Commence product as non-physical but somehow, buyers are still able to provide shipping address what results in the issue we experience - PayPal detects the transactions differently. I wonder if this is some sort of issue in IPS implementation of PayPal?
Last reply by Marc, -
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- 2 followers
- 3 replies
- 388 views
Hello, When a customer choses to save their card as a payment method, they are unable to edit that card's billing address. An issue occurs when they enter an incorrect billing address, and cannot change the address for the stored payment method.
Last reply by Marc, -
- 2 followers
- 10 replies
- 763 views
Hi We need to change our test url on our license, can you please change this to "https://asktraderscom-dev.catena.media/trading-community/" Thank you in advance.
Last reply by Marc, -
- 2 followers
- 11 replies
- 861 views
The moderator member group on my system has the permission to view Display Name History, yet, for some reason, when they attempt to they receive a permission denied error. This is the only Group, other than Administrators that has the permission and it is working fine for Administrators. Can someone assist/advise? Thank you
Last reply by Marc, -
- 4 followers
- 19 replies
- 1.2k views
I'm getting this System Log a couple of times a day: IPS\Http\Request\CurlException::28 https://api.indexnow.org/indexnow/ Operation timed out after 10000 milliseconds with 0 bytes received Don't think there's anything I can do on my end?
Last reply by Randy Calvert, -
- 2 replies
- 613 views
We recently changed our PayPal account and I am trying to add it back in to my IPS account stored payment methods. When I go there it only has an option to pay by credit card. How can I add our new PayPal account so my IPS subscription will auto renew from it? NOTE - this is not the link from my site to PayPal to buy items on my site - we have that working fine with the new account. This is so my IPS subscription automatically renews through PayPal.
Last reply by Houston Miata Club, -
- 3 followers
- 11 replies
- 1.1k views
We recently updated to 4.6.10 and didn't let upgrade handle the ranks and badges as we run custom groups and ranks. But we are interested now in using achievement with ranks and badges and only found 4 badges icon in the backend. How do we get more ranks & badges icon shown in achievement blog?
Last reply by Jim M, -
- 1 follower
- 5 replies
- 503 views
Has something changed with this setting? as I am sure this used to work for me in where if a member couldn't upload images to a certain album they would get the Custom permission denied message But no matter what I try I cannot get it to show to a user 😕 I have tried all sorts of permissions within the gallery setting and in group settings and all the settings do is add or remove the upload image button Having the upload image button there but not allowing them to upload to certain albums just greys that album out! The Custom permission denied message should really be sown if they are trying to upload an image to an album they don't have access to bu…
Last reply by Jim M, -
- 3 followers
- 4 replies
- 541 views
Hi I get this error when upgrading from version 4.5.4.2 to 4.6.12.1. First I tried the automatic update in ACP, then I downloaded all the files again and uploaded overwriting the existing ones. The error remains the same. The site is not reachable now, I get the error attached. I've checked the file permissions and they don't seem to have any problems. For example the first error refers to the file "/applications/nexus/Application.php" The folders and the file in question all have the "0777" permission, yet it persists on this file.
Last reply by Mark H, -
- 2 followers
- 17 replies
- 1k views
We're not sure what to do. Any thoughts? We're dead in the water. Thanks in advance.
Last reply by Jordan Miller, -
- 2 followers
- 3 replies
- 392 views
Hello, I need to move 1400 topics from one forum to another. I didn't find any efficient way to do it, and it must be one- can you please advise?
Last reply by Marc, -
- 2 followers
- 3 replies
- 1.1k views
Hello, We got a question regarding our community. A lot of our forums have the type “Questions”, we noticed that after a recent update (we are not sure which) the default sorting for the topic is based on upvotes. For example this topic. Is there an option to get it back to sorting on date as default, while keeping the functionality that brings you to the newest comment. Thanks in advance. Kind Regards, Thomas
Last reply by Thomas Hop, -
- 1 follower
- 1 reply
- 587 views
Hello, I have a problem on the page with error 500 every time I install an app / plugin. Usually, I have to refresh the page twice for the forum to come up and the error to disappear. Is anyone able to help me with this? My website is m4a1.pl. Alternatively, if there is a Pole here, I will be happy to cooperate with technical assistance.
Last reply by Marc, -
- 2 followers
- 3 replies
- 881 views
Hi I'm creating a page and I'm trying to apply css to other blocks such as the whos online block. The only css I can apply to things is the option where it has an advanced tab to add css, but the css only applies to the background template of the website and not the other blocks, just the one I'm working on. And some blocks don't have the option to add custom css. Also I can't copy blocks to the other full custom template pages and create a full template because the blocks lose their live functionality when copying direct HTML. Is it that I have to learn php better or? I am not sure.
Last reply by Marc, -
- 3 followers
- 6 replies
- 1.8k views
As the title suggests, in my gallery I upload high resolution PNG images, I want the thumbnails to be compressed jpeg instead of png. Where do I set this?
Last reply by Marc, -
- 1 follower
- 1 reply
- 614 views
Hello, Dear community, I'm using the forum by self-hosting the Invision Community solution. And I have worked on design customization using design themes. However, If I download the A theme and try to upload it to the B theme, 500 Internal Server Error occurs as belows. 1. Clicked [Admin page > Appearance > Themes] menu 2. Upload a new version 3. 500 Internal Server Error Is it related to upgrading to version 4.6.12.1? I used to use the theme upload function well before, but suddenly it doesn't work since upgrade version. Can you let me know how to upload a new version? Thanks.
Last reply by Marc, -
- 1 follower
- 11 replies
- 803 views
For context, we have just added a Saved Action to solicit user feedback once a support request is resolved in a thread. Are we also able to use this Saved Action in private message threads to initiate the same feedback Typeform?
Last reply by DTL2012,
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