ibaker Posted May 19, 2022 Share Posted May 19, 2022 Hi, I am desperate for help. I checked my site today and found this (both site and Admin CP and don't know what to do to rescue my site: It also refers to EX3 and EX6 plus Technical Details: IPS\File\Exception: CANNOT_MAKE_DIR (6) #0 /home/<removed>/domains/recreationalflying.com/public_html/system/File/FileSystem.php(306): IPS\File\_FileSystem->getFolder() #1 /home/<removed>/domains/recreationalflying.com/public_html/system/File/File.php(351): IPS\File\_FileSystem->save() #2 /home/<removed>/domains/recreationalflying.com/public_html/system/Theme/Theme.php(5374): IPS\_File::create() #3 /home/<removed>/domains/recreationalflying.com/public_html/system/Theme/Theme.php(2563): IPS\_Theme::writeCss() #4 /home/<removed>/domains/recreationalflying.com/public_html/system/Theme/Theme.php(641): IPS\_Theme->compileCss() #5 /home/<removed>/domains/recreationalflying.com/public_html/system/Dispatcher/Front.php(831): IPS\_Theme->css() #6 /home/<removed>/domains/recreationalflying.com/public_html/system/Dispatcher/Front.php(79): IPS\Dispatcher\_Front::baseCss() #7 /home/<removed>/domains/recreationalflying.com/public_html/system/Dispatcher/Dispatcher.php(110): IPS\Dispatcher\_Front->init() #8 /home/<removed>/domains/recreationalflying.com/public_html/index.php(13): IPS\_Dispatcher::i() #9 {main} Link to comment Share on other sites More sharing options...
Randy Calvert Posted May 19, 2022 Share Posted May 19, 2022 I don't see any CSS being loaded on your site. In the ACP, visit the support page... YOURDOMAIN.COM/admin/?app=core&module=support&controller=support&_new=1 Click on "Clear System Cache". After that, refresh the page a few times and see if that clears it up. Link to comment Share on other sites More sharing options...
ibaker Posted May 19, 2022 Author Share Posted May 19, 2022 Thanks but nothing happens: Link to comment Share on other sites More sharing options...
teraßyte Posted May 19, 2022 Share Posted May 19, 2022 (edited) Based on the error backtrace posted, the problem seems to be that the code can't write the CSS files: IPS\File\Exception: CANNOT_MAKE_DIR Check the CHMOD of your \uploads and any \uploads\css_built_* folders. Usually it should be either 0777 or 0755. Edited May 19, 2022 by teraßyte Link to comment Share on other sites More sharing options...
ibaker Posted May 19, 2022 Author Share Posted May 19, 2022 I have made sure that: Check the CHMOD of your \uploads and any \uploads\css_built_* folders. Usually it should be either 0777 or 0755. Both uploads and css_built_0 folders are 777 But still have the problem and I can't get help from IPS as even though I am licensed the help page shows no email support meanwhile my site is not usable Link to comment Share on other sites More sharing options...
ibaker Posted May 19, 2022 Author Share Posted May 19, 2022 Also in the log file 2022_05_18_datastore.php I have a lot of errors...see attached Errors.txt Link to comment Share on other sites More sharing options...
Chris Anderson Posted May 19, 2022 Share Posted May 19, 2022 23 minutes ago, ibaker said: help page shows no email support meanwhile my site is not usable Submitting to this forum replaces email support. Stay tuned, an IPS staff member will assist you via this topic. Link to comment Share on other sites More sharing options...
opentype Posted May 19, 2022 Share Posted May 19, 2022 43 minutes ago, ibaker said: Also in the log file 2022_05_18_datastore.php I have a lot of errors...see attached It’s all the same error: can’t write to file system. David N. 1 Link to comment Share on other sites More sharing options...
David N. Posted May 19, 2022 Share Posted May 19, 2022 49 minutes ago, ibaker said: Also in the log file 2022_05_18_datastore.php I have a lot of errors...see attached Have you tried reaching out to your host? They may be able to help. Link to comment Share on other sites More sharing options...
ibaker Posted May 19, 2022 Author Share Posted May 19, 2022 Thanks, but with the permissions on the folders correct, or so I believe, the host can't really help me. I am hoping that someone from IPS Support could log in, see what is going on and fix it for me or at least tell me what is wrong and how I can fix it. They have all my server details and logins Link to comment Share on other sites More sharing options...
Management Matt Posted May 19, 2022 Management Share Posted May 19, 2022 Good morning 🙂 I'm taking a look now for you. ibaker 1 Link to comment Share on other sites More sharing options...
Management Matt Posted May 19, 2022 Management Share Posted May 19, 2022 I'm having trouble locating your domain's source files on your server. They are not where I would expect them to be on your server (or where the recent error logs indicate), can you PM me the root location of your forum files? It is also worth checking to make sure you have no run out of disk space on your server. Link to comment Share on other sites More sharing options...
Management Matt Posted May 19, 2022 Management Share Posted May 19, 2022 I found them. Your server is writing 0 byte files, this usually means the disk is full. Check with your host, but it's certainly not an Invision Community issue so unfortunately there's not anything I can do to help. Jim M 1 Link to comment Share on other sites More sharing options...
ibaker Posted May 19, 2022 Author Share Posted May 19, 2022 3 hours ago, Matt said: I found them. Your server is writing 0 byte files, this usually means the disk is full. Check with your host, but it's certainly not an Invision Community issue so unfortunately there's not anything I can do to help. Matt, there is heaps of room: Filesystem Size Used Avail Use% devtmpfs 34G 0 34G 0% tmpfs 34G 0 34G 0% tmpfs 34G 236M 34G 1% tmpfs 34G 0 34G 0% /dev/nvme0n1p2 1.2T 145G 974G 13% tmpfs 34G 160k 34G 1% /dev/nvme0n1p1 1.1G 244M 710M 26% tmpfs 6.8G 0 6.8G 0% Link to comment Share on other sites More sharing options...
Jim M Posted May 19, 2022 Share Posted May 19, 2022 13 minutes ago, ibaker said: Matt, there is heaps of room: Filesystem Size Used Avail Use% devtmpfs 34G 0 34G 0% tmpfs 34G 0 34G 0% tmpfs 34G 236M 34G 1% tmpfs 34G 0 34G 0% /dev/nvme0n1p2 1.2T 145G 974G 13% tmpfs 34G 160k 34G 1% /dev/nvme0n1p1 1.1G 244M 710M 26% tmpfs 6.8G 0 6.8G 0% You may wish to ensure these volumes are tied to the location which the software is and attempting to write to (additionally, you may also want to check the storage for /tmp). Unfortunately, there is a write error here on the server somewhere if 0 byte files are showing up. Link to comment Share on other sites More sharing options...
ibaker Posted May 19, 2022 Author Share Posted May 19, 2022 If there is something wrong with the server space then my other IPS site and my Shopping Cart site would also be impacted but they are ok. It is just my main site and it was working ok this morning and then an error came up saying something was wrong with Data Storage. I clicked Support and Clear Cache and this is what happened. I have checked the permissions on datastore and the files in there and they are the same as permissions as my other IPS site on the same server. I have tested uploading a file to the datastore, uploads and css_built_0 folders and all worked ok Link to comment Share on other sites More sharing options...
Management Matt Posted May 19, 2022 Management Share Posted May 19, 2022 I'll take another look but it just isn't writing files. Link to comment Share on other sites More sharing options...
Management Matt Posted May 19, 2022 Management Share Posted May 19, 2022 Ok, it's a hosting issue. I have no idea what, but your server is no longer writing file contents, or creating new directories. I debugged it back to @mk_dir() and this is failing. Your access_log and error_logs are both 0 bytes for today. Directories are not being written, and files are being written with 0 bytes. There really is nothing more we can do. The native PHP command mk_dir() is throwing an error. Randy Calvert, Jim M, abobader and 1 other 4 Link to comment Share on other sites More sharing options...
ibaker Posted May 20, 2022 Author Share Posted May 20, 2022 Thanks Matt, all fixed now, server admin made a mistake which limited one area of the server which in turned impacted just this 1 site on the server...thanks for your help in the process of rectifying the issue through process of elimination Matt, David N. and Randy Calvert 3 Link to comment Share on other sites More sharing options...
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