Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
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Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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- 1 follower
- 1 reply
- 428 views
apparently it is a css error, the system when clicking on any menu, button or link shows its call in the navigation bar example url/#elUserLink_menu, it does not show the image galleries created in some forum, it only shows the added text, there is Is there any way to solve a problem of this type on this side when the system is in the cloud? PS: I disabled all the modules and enabled them, there was no positive effect either.
Last reply by Marc, -
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- 2 replies
- 424 views
I am wondering if I can transfer ownership of my account (1 active self hosted license) to one of my community staff members? This community has been live for 8 years, most of that time on the cloud, I no longer want to run a forum due to other priorities. Can this be arranged, I have not discussed with my staff pending the decision here as I know this isn't typically allowed, I would not be selling the site for any amount of money, I would be giving it to them.
Last reply by Marc, -
- 2 followers
- 3 replies
- 545 views
Hi - I've installed two plugins from the marketplace and I need to remove them, but neither one of them is showing on the plugins page: Am I looking in the wrong place? I also can't seem to find any settings for either of them, but if I go to the plugin in the marketplace, they both tell me that they're already installed.
Last reply by Marc, -
- 1 follower
- 2 replies
- 617 views
/admin/upgrade gives me no help same problem forums.aaca.org Hosted by you. Urgent. Please finish the upgrade.
Last reply by Marc, -
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- 2 followers
- 7 replies
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I get this error when I try to update with an option to click retry or continue What does it mean? Duplicate entry 'searchlog_exclude_groups' for key 'conf_key' /home/customer/www/MYSITE.COM/public_html/applications/core/setup/upg_107000/upgrade.php::59 INSERT INTO `cmlo_core_sys_conf_settings` ( `conf_app`, `conf_key`, `conf_value` ) VALUES ( ?, ?, ? ) Duplicate entry 'searchlog_exclude_groups' for key 'conf_key' /home/customer/www/MYSITE.COM/public_html/applications/core/setup/upg_107000/upgrade.php::59 INSERT INTO `cmlo_core_sys_conf_settings` ( `conf_app`, `conf_key`, `conf_value` ) VALUES ( ?, ?, ? )
Last reply by Marc, -
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- 2 followers
- 2 replies
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I no longer seem to be able to edit posts as admin. See screenshot below. Been using IPS for about 3 years now and i've never seen this message before. The post was not moved nor deleted, and as you can see it was only posted 5 hours ago. I'm using the latest version IPS, how to I resolve this issue?
Last reply by Marc, -
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- 1 follower
- 4 replies
- 556 views
I've some apps that not runs in v4.7 so I need to restore to latest 4.6.x version. How I can do it? In other way, how can I test in cloud system if all apps and plugins are compatible before update to the latest version? For exemple I can create a duplicate wordpress setup and I can test all plugins. In IPS it is posible?
Last reply by Marc, -
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- 2 followers
- 8 replies
- 906 views
During the update We run the SQL query: ALTER TABLE `ibf_core_message_topics` ADD COLUMN `mt_alert` BIGINT UNSIGNED NULL ; And we get an error ERROR 1366 (HY000): Incorrect string value: '\xED\xA0\xBD\xED\xB8\x89...' for column 'mt_title' at row 238578
Last reply by Marc, -
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- 1 follower
- 14 replies
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Hi. I've just upgraded to v4.7 and now getting the following error: Fatal error: Cannot use "parent" when current class scope has no parent in /home/www/tipf.co.uk/forums/system/Theme/Theme.php(2703) : eval()'d code on line 37 The only theme I have installed is the default, although I do have the app 'Dark mode' installed, this was upgraded 2 days ago and is apparently now compatible with v4.7.
Last reply by Mark H, -
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- 5 replies
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Hi team, I cant find how I can translate the "terms & conditions" words in the check out requirement. Not find this key in the translate option. Can you help me?
Last reply by Jim M, -
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After applying the current (4.7.0) update to our site, our home page no longer displays any articles that have been written. Looking in the admin CP, it appears that the problem is with database permissions -- going to Pages -> Content -> Databases gives the message "this feature isn't available on your package level"...which I believe to be in error as it absolutely has been available prior to this update.
Last reply by Jason Walters, -
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- 2 followers
- 15 replies
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Doesn't display video and gif Invision Community v4.7.0 Beta 10 https://primspinning.com/index.php?/topic/299-apgreyd/#comment-8967 😒
Last reply by Marc, -
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- 5 followers
- 28 replies
- 3.1k views
Hi, Here is a weird behavior we are seeing in our install. When copying and pasting an image directly into the editor, the image is duplicated. I disabled all apps, plugins and used the default, unmodified theme, cleared the cache, cleared the Cloudflare cache, at no avail. The same behevior doesn't happen here in the Invision Community. Below is a short video showing the issue. Thank you in advance.
Last reply by Gabriel Torres, -
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- 2 followers
- 11 replies
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Hello, I use the share functionally available in the posts a lot. When I past the link in another post, I will see a nice block with the information about the post and an image if there was an image. Well, the problem I am reporting is this. I edited post #1 on a topic. Saved it Selected the share option in the dropdown menu for that particular post Pasted the link in another post The image I see in the shared link is not the new image I have updated. It's the image I deleted. The image inserted corresponds to an image that should NO longer exist, but that old non-existent image is still being displayed. Is it a known bug? …
Last reply by Marc, -
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- 2 followers
- 3 replies
- 578 views
Hi, I have a question, as of IPS 4.7 [the latest beta], have the User Statuses been hidden in the activity feed on the profile? In the same way you can't check them in the /content. Statuses, of course, are enabled and can be written normally, but they only display in the "recent status updates" block. Screenshot
Last reply by Marc, -
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- 2 followers
- 6 replies
- 841 views
Last reply by Marc, -
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I'm not sure if this has been resolved with the 4.7.0 Beta, but wanted to raise this in case it's flown under the radar - I'm currently testing the Achievements Rules and it seems there is a little bug related to the 'Record Comment Posted' Rule set under certain conditions. I have a 'News' database on my test install (records are called 'stories') and it is set to post associated topics into a particular forum (let's call it the 'News' forum). I then set an Achievement Rule for: When [Comment/Reply is posted] And [it is a Story Comment] THEN: To the User Making the Post (in this case, the comment user) [Award Badge] AND: To the User Who Poste…
Last reply by Marc, -
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- 1 follower
- 3 replies
- 1.1k views
Hello Team & Members, Need your help, my friends or anyone is not able to register on the website when we use the normal register form or even the facebook registration we get this error all the time "You are not permitted to register a user account with this site." I have also added all the possible domains on the "Allowed email domains for registration" section of the registration settings but still it's not allowing 😞 Please help! Regards, Zak
Last reply by Marc, -
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- 1 follower
- 21 replies
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Hi team, I've an stripe error when a client purchase a subscription plan. I can see that "customer" field is'nt client name, so, can be a IPS issue? The client ID with this problem is 2305. Thanks a lot.
Last reply by Marc, -
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- 2 followers
- 1 reply
- 378 views
Hello, I see this problem happening again. A new renewal invoice has been generated last Saturday. The user has not paid the invoice but he still has access to the community because the user group has not been moved. The username is: adelsa Invoice number: 1299 I am not sure why this is happening 😞 I can read in the log that the invoice was generated by the customer? Is that possible? Aren't invoices generated by the system automatically? Maybe I am reading that information incorrectly. I am a bit lost about this particular renewal and the information being displayed is contradictory. Renewal invoice generate by the customer La…
Last reply by Marc, -
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- 2 followers
- 2 replies
- 542 views
When you add any block, the following information pops up: Couldn't save block positions. Thx for help 🙂
Last reply by Marc, -
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- 1 follower
- 3 replies
- 687 views
how do i add my logo to my site, from the backend?
Last reply by Marc, -
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- 2 followers
- 3 replies
- 722 views
how to force change menu item names?
Last reply by Marc, -
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- 2 followers
- 6 replies
- 825 views
This is what @Marc Stridgen posted. I have knowledge of fair HTML and Basic CSS. I put my google code in the advertisements page after creating a new ad in the Admin Panal. I give it a "Key" named "BetweenBlocks" - simple But how I use that key is not explained very well at all sadly. We are told to "Create a special tag" "{advertisement="KEY"}" in HTML So doing this literally only puts that exact thing in the page in plain text. this is a fail. By the way, I am using a custom block with WYSIWYG editor, so adding HTML is no problem I tried many different ideas, thinking maybe you meant to add the key like a class? <div class="Key">whatever</div>…
Last reply by Marc, -
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Hi, I'd like to change the URL for my licence to https://moviebuffs.org I attempted to change the licence URL in the client area but because I have the site installed I was advised to contact support. I do not want to lose the site as it stands just change the URL. With thanks
Last reply by Jim M, -
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