Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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- 3 followers
- 11 replies
- 955 views
After doing some Calendar-related maintenance (including deleting the default community Calendar, which has been there for years, and creating a new one), I find that I am no longer able to access the Calendar app at all on my site. When I click Calendar off my site, I get the following: Error: Call to undefined method DateTime::getDateInformation() (0) #0 /XXX/public_html/applications/calendar/sources/Event/Event.php(363): IPS\calendar\_Event::_findOccurances() #1 /XXX/public_html/applications/calendar/sources/Event/Event.php(2127): IPS\calendar\_Event->findOccurrences() #2 /XXX/public_html/applications/calendar/modules/front/calendar/view.php(178): IPS\calend…
Last reply by media, -
- 2 followers
- 7 replies
- 901 views
I upgraded to the current version, including the patch yesterday. Now I see this error most times when I load the front page. Is there a way to see what app is causing it? I know I could turn them all off then turn them on one at a time, but the error doesn't display all the time. Thanks Error: Call to undefined method DateTime::getDateInformation() (0) #0 /home/squarewheels/public_html/applications/calendar/sources/Event/Event.php(363): IPS\calendar\_Event::_findOccurances(Object(IPS\calendar\Date), NULL, Object(IPS\calendar\Date), Object(IPS\calendar\Date), Array) #1 /home/squarewheels/public_html/applications/calendar/sources/Event/Event.php(2127): IPS…
Last reply by Square Wheels, -
- 2 followers
- 3 replies
- 463 views
Hi. Why i can't buy this ?
Last reply by Marc, -
- 3 followers
- 5 replies
- 633 views
Hi, We've been having users reporting issues registering for our site, and the problem has turned out to be the final terms of use checkbox that they are required to select. The problem reported is that when they try to click it, it won't select. I have even stood by users and watched them struggle with this and give up... and to be fair, I can't really blame them, because see our checkbox is a bit of a UI/UX quagmire - requiring the user to click on exactly the right place to get the checkbox to toggle: This is a tougher challenge than it might seem - I can't be there to explain to every user "you need to click on the text... no, the text... no not th…
Last reply by Marc, -
- 2 followers
- 1 reply
- 769 views
Hi, in the Database menu is missing some menu item, I have a database created, when the mouse place on there it showing a item but invissible. I already use support tool, delete database and create it again, the result is same.
Last reply by Marc, -
- 2 followers
- 4 replies
- 820 views
NOTE: tested with the default IPB theme and with my personal theme, same result i think a little bug: if i post an article in pages with immediately publish, the article DON'T appear and it's impossibile also to find it in the database if set a time postponed (only 5 mins) to publish, the article appear perfectly Quote
Last reply by Marc, -
- 1 follower
- 2 replies
- 484 views
I have an issue with updating string in the language, that became empty strings and not updated one left. This is an example which ones, but there's many more: All I wanted is to leave it empty.
Last reply by Marc, -
- 3 followers
- 23 replies
- 1.5k views
Since the last few updates, I'm getting things on my Unread Content stream and then its gone next time I look. I'm not clicking on the content and if i click the All Activity i can see it knows i haven't looked at it. Its leading me to miss a ton of content and I'm worried if that happens to me, its happening to others (one other has confirmed it too). Its only since the last update too as i've never had a problem before. Any help please to fix would be great. Thanks.
Last reply by Marc, -
- 3 followers
- 18 replies
- 1.6k views
We are running bikes forum in Singapore and use invision software. we are on the latest release and asking us to update php from version 7.4.30 to version 8.0.0. So we tried to upgrade it using Cpanel under multi php manager. We update that to version 8.0 and now the forum not reachable and giving a 500 error. I reviewed few different topics on this in this forum and tried the suggested approaches. I tried disabling the market place applications, I dont have any extra plugins and themes as well. What could be the issue? Market place applications disabled to test this out and no luck. We tried upgradi…
Last reply by Marc, -
- 1 follower
- 3 replies
- 638 views
When I tried accessing Statistics > Rank Progression it shows the following error message: EX0 Something went wrong. Please try again. InvalidArgumentException: VALUE_0_NOT_STRING (0) #0 /usr/local/apache/hosting/mysite/www/applications/core/modules/admin/stats/rankprogression.php(66): IPS\Helpers\_Chart->addRow() #1 /usr/local/apache/hosting/mysite/www/system/Dispatcher/Controller.php(118): IPS\core\modules\admin\stats\_rankprogression->manage() #2 /usr/local/apache/hosting/mysite/www/applications/core/modules/admin/stats/rankprogression.php(39): IPS\Dispatcher\_Controller->execute() #3 /usr/local/apache/hosting/mysite/www/system/Dispatcher/Dispatcher.php…
Last reply by Marc, -
- 1 follower
- 9 replies
- 974 views
So after spending hours fixing a PHP issue I broke it again. So i noticed in the admin console there was an optional update to apply. I went through the usual process and it failed halfway through. Now i am at the point where it says a particular file is broken and to either download the file from the my client area or the whole install from the same place and upload to the server. Well i did that but its still not working. I tried going to the admin upgrade as the site suggested and its still showing I have an issue with one of the files. Any ideas how i can get round this?
Last reply by Marc, -
- 2 followers
- 12 replies
- 912 views
I have this issue with notification not being sent wen someone comments on a followed Pages app article. Can IPS take a look on my website to see if they can fix it?
Last reply by Marc, -
- 1 follower
- 2 replies
- 577 views
This is what one of our users sent me. Does anyone know what would create this issue, or how to start troubleshooting it? Thank you!
Last reply by David N., -
- 2 replies
- 896 views
Hello! As per title.. Thanks Riccardo
Last reply by Raul Danciu, -
- 2 replies
- 722 views
Has anyone ever successfully exported a forum and imported to another platform, such as Wordpress?
Last reply by Jim M, -
- 1 follower
- 2 replies
- 604 views
Hello community, I saw this new update which is kinda strange to be honest. Before 4.7.0 you could edit the default css coming with the template, but I see now there is no way modifying the default css coming with templates. For me as a front-end developer working every single day with this stuff.. It's kinda strange. Maybe there is something new. Like you can see them only in dev mode or desingers mode. I haven't tried yet those but could someone explain me what's happening??? @Daniel F
Last reply by Raul Danciu, -
- 8 replies
- 845 views
Good morning I just updated to version 4.7.1 and I have problems, the images that I had no longer appear in my forum. Can someone help me ?
Last reply by Anyelica14, -
- 2 replies
- 412 views
Hey All, Trying to see what the correct workflow for promoting someone to a group is manually. I assume it has to be done via subscriptions in Commerce? What is our use case? We accept currency via Patreon instead of our current forum currently (still working on our live conversion) and we manually give people an upgrade and an expiration date when a Patreon pledge comes in every month. Trying to replicate the same thing in IPB. It seems if I do "Free Forever", I can then go in manually and add an expiration date. I do not want the board to currently invoice or pester the member about anything, we are just trying to handle the automation o…
Last reply by The Dark Wizard, -
Hello, ever since I upgraded the forum to 4.7.1 I've been facing a strange issue. I have my default app/homepage set as the forums, even tho it's set as the forums, the homepage is being shown as the store. Also, forums are not even visible as /index.php?/forums/ after the upgrade, the only way I can access them is through this URL /?app=forums&module=forums&controller=index - why is it that when setting the default app as forums I'm still being forced into a store homepage? Years of InvisionCommunity and I never faced this, nothing also in error logs or system logs.
Last reply by Jim M, -
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- 1 follower
- 4 replies
- 856 views
Is it possible to filter a thread, let's say that has 300+ posts in it, to view only the content by a select user, or at the very least, just your own posts within a thread? Sometimes you have a thread spanning years, and you may forget what you've already posted in a thread. This kind of filtering would be very helpful. Thank you.
Last reply by SC36DC, -
- 2 followers
- 8 replies
- 818 views
Hi all, Have a problem that appears to be random. Members posts are requiring approval. I have inquired with each person as to their account status, what device or browser they are using. If the content is restricted. I can not find any correlation to lead me to the source of the problem. I have read on the forum there is a new update for a post approval "reason" to be viewable. So we can understand why it is flagged. My question is. Can I just unilaterally across all settings options TURN OFF any post needing approval. Really just need this to go away. It's becoming a big chore and is killing my membership growth. Members are frustrated. T…
Last reply by Jim M, -
- 1 follower
- 1 reply
- 622 views
Can anyone tell me where the manual upload option is? I purchased a couple themes that I'm trying to re-upload and apparently I'm supposed to be able to click on a "manual upload" link to directly upload the .xml but can't find it. attaching a screenshot of what I see. even after clicking on the create new button I do not see an option to manually upload a theme file. Actually disregard apparently I'm blind. Just looked again after clicking the create new button and it's right there at the top.
Last reply by Jim M, -
- 1 follower
- 18 replies
- 986 views
for my forum adventistan.com. I am not able to login ir or logout. Can not post nor go to the admin section Am getting these errors — copy and paste-- We're sorry, but a temporary technical error has occurred which means we cannot display this site right now. syntax error, unexpected '' (T_ENCAPSED_AND_WHITESPACE), expecting '-' or identifier (T_STRING) or variable (T_VARIABLE) or number (T_NUM_STRING)You can try again by clicking the button below, or try again later. —end of copy and paste---- My host said this - - - copy and paste --- Considering this the issue is not related to the server configuration but the co…
Last reply by Jim M, -
- 1 follower
- 1 reply
- 751 views
Good morning! I need to integrate my forum with Hubspot or Guru or Hotmart. But I didnt find any way to do it, just with Zapier or Integromat. Can somenone sugest how I can do it? Or If any dev can make some app (we can deal). Thanks!
Last reply by Marc, -
- 3 replies
- 668 views
Hi all! After the last update the search in tab is now always showing and I cannot for the life of me, This never was the case before the update and it looks weird now, anynbody an idea how to solve this? Kind regards Robin
Last reply by Adriano Faria,
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