beats23 Posted August 12, 2022 Share Posted August 12, 2022 I have this issue with notification not being sent wen someone comments on a followed Pages app article. Can IPS take a look on my website to see if they can fix it? Link to comment Share on other sites More sharing options...
Jim M Posted August 12, 2022 Share Posted August 12, 2022 Please provide us the URL for the Pages article and the given user who is following it and we can see why this may be. Link to comment Share on other sites More sharing options...
beats23 Posted August 12, 2022 Author Share Posted August 12, 2022 4 minutes ago, Jim M said: Please provide us the URL for the Pages article and the given user who is following it and we can see why this may be. How do I provide the url to you? Â Link to comment Share on other sites More sharing options...
Jim M Posted August 12, 2022 Share Posted August 12, 2022 1 minute ago, beats23 said: How do I provide the url to you? Â You can post it here without your domain, if you'd like, or send a PM. Link to comment Share on other sites More sharing options...
beats23 Posted August 12, 2022 Author Share Posted August 12, 2022 3 minutes ago, Jim M said: You can post it here without your domain, if you'd like, or send a PM. Pm sent Link to comment Share on other sites More sharing options...
Jim M Posted August 12, 2022 Share Posted August 12, 2022 Looking at the article and account notification settings, things are configured correctly. When a reply comes in, could I please confirm that you are not logged into the site? This would not send an email if you are. Link to comment Share on other sites More sharing options...
beats23 Posted August 12, 2022 Author Share Posted August 12, 2022 49 minutes ago, Jim M said: Looking at the article and account notification settings, things are configured correctly. When a reply comes in, could I please confirm that you are not logged into the site? This would not send an email if you are. I do not get an email nor notification alert in the bell Log on or not I do not get any notification. Link to comment Share on other sites More sharing options...
Jim M Posted August 12, 2022 Share Posted August 12, 2022 Thank you for clarifying. Unfortunately, you have a significant number of third party applications/plugins and a custom theme. Please disable all third party applications/plugins and switch to an unmodified theme then please try triggering this again. Link to comment Share on other sites More sharing options...
beats23 Posted August 12, 2022 Author Share Posted August 12, 2022 ok I will try later Link to comment Share on other sites More sharing options...
beats23 Posted August 12, 2022 Author Share Posted August 12, 2022 It seems to be working now. Thanks Link to comment Share on other sites More sharing options...
Jim M Posted August 12, 2022 Share Posted August 12, 2022 Glad to hear you've found the problem. If it was a particular add-on, would you mind contacting the author to have them fix the issue? Link to comment Share on other sites More sharing options...
Solution beats23 Posted August 13, 2022 Author Solution Share Posted August 13, 2022 I turned off all apps and plugin then turn then on again. And now the bell notifications is working. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 15, 2022 Share Posted August 15, 2022 Sounds like a template cache issue, as that would have rebuilt it. Glad to see its working in any case 🙂 Link to comment Share on other sites More sharing options...
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