Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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- 1 follower
- 12 replies
- 545 views
why php is fine 8 mariadb too last version whats wrong ? i tryed on webhosting and on dedicated server last ISP suite version forum
Last reply by Statham, -
Title says it all. Host changed my IP address and site is down. I guess I did not bookmark the admin control panel direct url, so I can't access it. Any help?
Last reply by Marc, -
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- 1 follower
- 4 replies
- 830 views
I just bought invision today. I'm trying to add a custom block to pages. I added a custom block in page management. I then went to page builder and when I drag over the custom block it it doesn't display. This block cannot be shown... doesn't display (See attached image).
Last reply by Marc, -
- 2 followers
- 4 replies
- 593 views
v1.4.1 of this was approved 10 minutes ago - compatibility was set to 4.7 when I submitted it; 100% sure of this because it is the only option available to select now that multiple versions are not selectable. When you view the app, there is no compatibility field. Go to https://invisioncommunity.com/files/category/168-social-experience/ and you see the app at the top of the listing. Now filter by 4.7 - bye bye app. When attempting to view the app via the ACP on test site:
Last reply by Stuart Silvester, -
- 2 followers
- 3 replies
- 636 views
Hello, My team has a user that has forgotten their password. They refuse to reset their password telling our support team they do not have an account. We have repeatedly told them they have an account and told them to use the forgot password feature to reset their password. We have forced them to reset their password in the member area but is their any way for us to force the system to send them a forgotten password email from within the ACP? Josh
Last reply by Marc, -
- 1 follower
- 3 replies
- 630 views
I've run into a bit of an issue that I'm sure is just some setting, but it's got me stumped. We've got sister forums, both running the latest version IPS and hosted on the same server. The newer/smaller forum (which I'm selecting in the dropdown box above) is set up to allow users to link their sign-in info from the there accounts on the older/larger forum. We have a user who joined the older forum in 2008 with the username "carrabassett". He joined the newer forum in 2018 with a username of "Silverwings". He'd now like his username changed to be "carrabassett" on both forums, but two of us in the Admin CP have worked on this and can't get it. We are not allowed to change…
Last reply by Marc, -
- 2 followers
- 4 replies
- 621 views
When you recommend a comment and delete it without removing it from recommended, there is no way to remove the recommendation because the comment doesn't exist.
Last reply by Marc, -
- 2 followers
- 16 replies
- 1.4k views
Looking for how to edit the existing blocks that are on the login page. Which setting is it?
Last reply by Marc, -
- 2 followers
- 1 reply
- 419 views
I created new achievements and rules. I want to start ranks recounting for all users. Just to confirm: this won't send some mass email (or other) notifications to users that they have earned some badges, etc.?
Last reply by Marc, -
- 1 follower
- 4 replies
- 761 views
When ever i try to install Invision studio on my xampp with valid mysql and meets all requirements i get this error: Any help would be great! If you need more information let me know. Fatal error: Uncaught TypeError: array_merge(): Argument #2 must be of type array, null given in C:\xampp\htdocs\survivalnetwork.games\forums\system\Settings\Settings.php:180 Stack trace: #0 C:\xampp\htdocs\survivalnetwork.games\forums\system\Settings\Settings.php(180): array_merge(Array, NULL) #1 C:\xampp\htdocs\survivalnetwork.games\forums\system\Settings\Settings.php(122): IPS\_Settings->loadFromDb() #2 C:\xampp\htdocs\survivalnetwork.games\forums\init.php(1038):…
Last reply by Chris McGill, -
- 2 followers
- 1 reply
- 591 views
Does anyone know a way to manage users by a list of email addresses? I have a couple of hundred users that I need to delete, and I don't want to have to click users, click advanced search, and paste the email address for hundreds of users if there is a better way. thanks David
Last reply by Marc, -
- 1 follower
- 2 replies
- 451 views
Good evening, Im trying to update the IPB to version 4.7.1. The update proccess started as usual but suddenly I received this error and I cannot continue: Moreover, anyone who tries to access the forum receives the "Update in Progress" message. If I try to restart the update, I receive the same message. What can I do? Thanks!
Last reply by Marc, -
- 1 follower
- 5 replies
- 815 views
Since 19/07/2022, when a new user creates an account on my forum, an error page is displayed with the error code EX1364. No mail is sent and the account is still validated. Here are the details of the corresponding system log: INSERT INTO `ibf_core_pfields_content` ( `member_id` ) VALUES ( 7846 ) ON DUPLICATE KEY UPDATE `member_id`=VALUES(`member_id`) IPS\Db\Exception: Field 'sfsNextCheck' doesn't have a default value (1364) #0 /var/www/forum/system/Db/Db.php(941): IPS\_Db->preparedQuery() #1 /var/www/forum/system/Member/Member.php(427): IPS\_Db->insert() #2 /var/www/forum/applications/core/modules/front/system/register.php(566): IPS\_Member->save() #3 /var/…
Last reply by Marc, -
- 2 followers
- 19 replies
- 1.1k views
Hey, I started having very strange problems with the system, happening all over the site including the admin panel For example When I click on the Contact Us button in the forum, the window opens properly, but when I want to close it by clicking on the X button, it simply does not respond - the solution is just to refresh the page In addition, in the admin panel, when I enter the forums menu and want to see all the forums in the category, it shows me the window like this Another problem in the admin panel is when I click on System menu > Advanced Configuration and then wants to enter one of the tabs, he thinks and moves around non-stop (…
Last reply by Mark H, -
- 2 followers
- 6 replies
- 839 views
Hi, I tried to upgrade to the latest IPS, but have come across this error "There are no applications available to upgrade" during step 4 of the install. Anything I should try?
Last reply by fantasystar, -
- 1 follower
- 4 replies
- 855 views
As written in the title, I just bought and tried a fresh install of the software (4.7.1) using both PHP 8.1 and PHP8.0. When trying to install on PHP8.x I always get an error (as saw in the error log of apache) at the point of installation mr=191. The error is about the line 180 in Settings.php saying "array_merge() argument #2 is not an array", the installation halts with a blank page. I downgraded to PHP 7.4 and the installation worked, of course with the warning on the compatibility check saying that I should upgrade to 8.x. So right now I have a working installation of the suite, but I don't know If i should try to upgrade to PHP8 now or not.
Last reply by gamesurvivors, -
- 1 follower
- 1 reply
- 415 views
Hi everyone, after the update images aren't shown on my website. Does anyone know why and how I can fix this?
Last reply by Marc, -
- 2 followers
- 2 replies
- 415 views
Hello, I just upgraded from version 4.5.4.2 to the latest one. Everything ran correctly. There are no errors in the logs, however, our external scripts that were based on whether the user was logged in stopped working. The following test script does not work on the latest version - it always shows a message about not being logged in. What could be causing this problem? The path to init.php is correct. My PHP version is 7.4.29. <?php require_once '../../forum/init.php'; \IPS\Session\Front::i(); $member = \IPS\Member::loggedIn(); if($member->member_id){ echo "Logged in"; } else { echo "Not logged in"; } ?>
Last reply by Marc, -
- 1 follower
- 14 replies
- 1.1k views
Hello, I'm currently thinking about a complete reinstall of my forum, i use same database since 2011 and i get many issues with applications / plugins are not working as expected while with a clear install it work so i would like to know, if i can easily get from db: forums, topics, posts, and members and re import them to a clear db ? Regards,
Last reply by Marc, -
- 1 follower
- 1 reply
- 405 views
When a spammer tries to post something without becoming a validated member, the board automatically sends out an e-mail entitled "Did you forget to submit your content?". These messages are generated and sent to some suspicious and know spamming agents. They cannot be delivered, but the software will try to send them again, and again. This has caused issues with our server, as the server IP is being tagged as suspicious. Our site is not able to process any registrations, bulk mails or notifications by e-mail. We are currently only getting about 5% of our e-mails delivered, or received when members click on the validation link. We have to do something to fix thi…
Last reply by Marc, -
- 3 followers
- 18 replies
- 1.5k views
I'm wondering why you've issued this warning today? I've been running PHP 8.1 without issues, and have been checking the logs for any issues, but see none. It's compatible, or I'd be seeing errors. In fact, I see more errors in my php-fpm logs from when I was running PHP 8, then after I switched to PHP 8.1, and I won't even mention the awful speed scores I got from Google while running PHP 8.0. Downgrading to PHP 8.0 would cause my site rank to begin tanking again due to speed issues...it's been improving ever since switching to PHP 8.1. Unless you can point to something very specific that would break by running PHP 8.1, I don't understand the new warning. Pleas…
Last reply by Jim M, -
- 2 followers
- 4 replies
- 497 views
I have some questions or settings. I do not find it so i dont know if it is possible or not. First , is that possible to limit the creation of clubs to only some group ? I want that only certain groups can create clubs not everyone. Another thing, is it possible to prevent certain groups from sending me private messages or to maybe block the possibility to send me private messages ? Thank you
Last reply by Daniel F, -
- 1 follower
- 3 replies
- 601 views
Hello, I just updated a patch for 4.7.1 that fixed some issues with pages. Since I installed it a few minutes ago, I can't stop seeing the last three topics I created in a page application. I click on the links, and they still appear as unread. I cannot remove them from the unread stream. Am I doing something wrong? Why did these read topics appear out of the blue, and why can't they disappear from the unread stream? You can check the three posts in the unread stream pages for the "Basic Concepts". These topics were created a few days ago, they never appeared in the unread stream because I was the topic's author and now they suddenly appear and they can't disapp…
Last reply by Jim M, -
- 1 reply
- 445 views
Is there a way to completely turn off the ranking system. We do not use anything of that nature on our site. We're a small storytelling play-by-post group and ranks are totally irrelevant to what we do. I've looked all over the ACP and even here and can't find a way to do it. Thanks for your time!
Last reply by Mark H, -
- 1 reply
- 563 views
Since updating to 4.7.1 the drop down menu for the search box in the upper right corner of the screen is misaligned within the box. When the drop down menu is opened, it is transparent with the text behind it showing through, making it difficult to read. Please see attached screen shots. search_box_issue.pdf
Last reply by Mark H,
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