The DeaDly Posted August 17, 2022 Share Posted August 17, 2022 Hey, I started having very strange problems with the system, happening all over the site including the admin panel For example When I click on the Contact Us button in the forum, the window opens properly, but when I want to close it by clicking on the X button, it simply does not respond - the solution is just to refresh the page In addition, in the admin panel, when I enter the forums menu and want to see all the forums in the category, it shows me the window like this Another problem in the admin panel is when I click on System menu > Advanced Configuration and then wants to enter one of the tabs, he thinks and moves around non-stop (when I click open in a new window on one of the tabs, it opens normally) - this happens in part of the admin panel and not in all of it The server ran a version of PHP 8.1 This is a clean and new installation of the forum system a few days ago The problem started a day or two ago what can be done ? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 17, 2022 Share Posted August 17, 2022 In the first instance, please check if this is cache (which it very much looks like it may be). Go to support in the top right of your admin CP, and select "Clear cache". Once you have done that, check things over again. If you are then still having issues and have addressed anything showing in that area, we would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. Link to comment Share on other sites More sharing options...
The DeaDly Posted August 17, 2022 Author Share Posted August 17, 2022 I tried to clean cache but it's doesn't help , unfortunately the problem still exists.... I updated the login information Thanks for the help ! Link to comment Share on other sites More sharing options...
Jim M Posted August 17, 2022 Share Posted August 17, 2022 Looks like an update is in progress. Please let us know once it is done. Link to comment Share on other sites More sharing options...
The DeaDly Posted August 17, 2022 Author Share Posted August 17, 2022 It's normal that the update takes over an hour already? It's an update that the system suggested to install to fix the calendar even though I'm on php version 8.1 Don't know if it will really help... There are a lot of problems all over the system Link to comment Share on other sites More sharing options...
Jim M Posted August 17, 2022 Share Posted August 17, 2022 Is there any caching on your community? I am seeing that the upgrade is complete but the front-end is still displaying it. If there is no caching on your server, we will need investigate your database. Link to comment Share on other sites More sharing options...
The DeaDly Posted August 17, 2022 Author Share Posted August 17, 2022 No, there is no caching enabled on the server (at least not that I enabled) He has been updating for over two hours what can be done? Link to comment Share on other sites More sharing options...
Jim M Posted August 17, 2022 Share Posted August 17, 2022 1 hour ago, The DeaDly said: It's normal that the update takes over an hour already? It's an update that the system suggested to install to fix the calendar even though I'm on php version 8.1 Don't know if it will really help... There are a lot of problems all over the system If you're stuck there and have not started the upgrader yet in /admin/upgrade, you'll want to download a full set of files from the Client Area and extract those to your computer. Then upload the contents of the "ips_****" folder to your server, overwriting what is there. Once that is done, go to /admin/upgrade and follow the prompts in your browser to complete the upgrade. Link to comment Share on other sites More sharing options...
The DeaDly Posted August 17, 2022 Author Share Posted August 17, 2022 I uploaded the files, the site is now working again When I enter admin/upgrade it shows that there is no update to install All the problems I listed in the first message still exist unfortunately.... Link to comment Share on other sites More sharing options...
The DeaDly Posted August 18, 2022 Author Share Posted August 18, 2022 A video of some of the problems Screen_Recording_20220818-092922_Samsung Internet.mp4 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 18, 2022 Share Posted August 18, 2022 Is this only happening on your custom language pack? If not, please check on a default unaltered language pack. If you are then still seeing issues, update your access details on file so we can take a look for you Link to comment Share on other sites More sharing options...
The DeaDly Posted August 18, 2022 Author Share Posted August 18, 2022 No, this also happens in the english pack..... I just installed yesterday my custom language pack....the problems started even before that... I updated my access details yesterday too .... it doesn't work? what details are incorrect / missing? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 18, 2022 Share Posted August 18, 2022 Your system uses email to login, and display name was provided Link to comment Share on other sites More sharing options...
The DeaDly Posted August 18, 2022 Author Share Posted August 18, 2022 I changed it to login by using a username and updated the details again Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 18, 2022 Share Posted August 18, 2022 Please check your server for mod_security and securi. One of these it looks like is blocking requests and causing your issues Link to comment Share on other sites More sharing options...
The DeaDly Posted August 18, 2022 Author Share Posted August 18, 2022 I turned off ModSecurity on the server no change in the problems... Link to comment Share on other sites More sharing options...
The DeaDly Posted August 18, 2022 Author Share Posted August 18, 2022 I just remembered that a few days ago the server support installed the SSL certificate for my website Because there were some problems he forced the following rule on her Quote RewriteEngine On RewriteCond %{HTTPS} off RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301] Header always set Content-Security-Policy: upgrade-insecure-requests in the file htaccess Is it related? Link to comment Share on other sites More sharing options...
Solution Mark H Posted August 18, 2022 Solution Share Posted August 18, 2022 That is very likely related, yes. The software controls the use of http versus https, and server-level redirects interferes with that. Remove or comment out those 3 lines. Then in your conf_global.php file, make sure the board URL is using https:// and not http://. Then login to your ACP, go to the Support page, and click the button to clear the system cache. Does that resolve the issue? Afrodude and The DeaDly 1 1 Link to comment Share on other sites More sharing options...
The DeaDly Posted August 18, 2022 Author Share Posted August 18, 2022 6 hours ago, Mark H said: That is very likely related, yes. The software controls the use of http versus https, and server-level redirects interferes with that. Remove or comment out those 3 lines. Then in your conf_global.php file, make sure the board URL is using https:// and not http://. Then login to your ACP, go to the Support page, and click the button to clear the system cache. Does that resolve the issue? It solved all the problems everything works smoothly ! Thnx !! Jim M and Mark H 2 Link to comment Share on other sites More sharing options...
Mark H Posted August 19, 2022 Share Posted August 19, 2022 You're welcome, glad the issue was resolved. 🙂 Afrodude and The DeaDly 1 1 Link to comment Share on other sites More sharing options...
Recommended Posts