Joshua Hina Posted August 19, 2022 Share Posted August 19, 2022 Hello, My team has a user that has forgotten their password. They refuse to reset their password telling our support team they do not have an account. We have repeatedly told them they have an account and told them to use the forgot password feature to reset their password. We have forced them to reset their password in the member area but is their any way for us to force the system to send them a forgotten password email from within the ACP? Josh Link to comment Share on other sites More sharing options...
Solution Dean_ Posted August 19, 2022 Solution Share Posted August 19, 2022 (edited) 5 minutes ago, Joshua Hina said: Hello, My team has a user that has forgotten their password. They refuse to reset their password telling our support team they do not have an account. We have repeatedly told them they have an account and told them to use the forgot password feature to reset their password. We have forced them to reset their password in the member area but is their any way for us to force the system to send them a forgotten password email from within the ACP? Josh Yes. Go to ACP, then go to the user's profile. Click edit password, and then use 'force user to change password'. That will send a link to their email address and ask them to change the password the next time they log in. Edited August 19, 2022 by Dean_ SeNioR- 1 Link to comment Share on other sites More sharing options...
Joshua Hina Posted August 19, 2022 Author Share Posted August 19, 2022 5 minutes ago, Dean_ said: Yes. Go to ACP, then go to the user's profile. Click edit password, and then use 'force user to change password'. That will send a link to their email address and ask them to change the password the next time they log in. Thanks. I was not aware that that function sent out an email to the user as well. I created a ticket for her informing her that she should have a password reset email now. Dean_ 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 19, 2022 Share Posted August 19, 2022 That is indeed the correct way to go about it, and glad you have what you need there Dean_ 1 Link to comment Share on other sites More sharing options...
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