Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
- [4.7.19] Invalid value in QAPage?
- Last reply by Jim M,
22,923 topics in this forum
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- 2 replies
- 594 views
Hello Does the new alert system needs to be enabled somewhere on the ACP? I have updated from version 4.6.12.1 to 4.7.1 and its not showing on the Modcp
Last reply by Kenneth Baker, -
- 2 replies
- 365 views
The Quote feature is no longer working after the upgrade. It used to have quote and multi quote options and when you clicked on either, you were taken to your reply. Now there is only one option and when you click on it you go to the first post in the thread. Further there is a huge "Search In" box blocking who's on line and new topics and it won't go away no matter what. website is: bonanzabrand.info
Last reply by Jim M, -
- 1 follower
- 1 reply
- 583 views
Is there a way to globally turn off the option of following members, other than in the individual preferences of each member? By group? In our use case following other members isn't really suitable.
Last reply by Jim M, -
- 2 followers
- 7 replies
- 605 views
I know that the forum and the gallery are clearly using the same base platform so that is not where my question is. My plan is to have a gallery AND a forum, but in my forum, I have all kinds of activities, workshops, etc. where participants will want to post their project. I know they will also want to post them in the gallery. Is there a way to have the image they post in the forum automatically added to their gallery? That would make things faster for them and prevent doubling on the uploaded files. Or maybe an add-on?
Last reply by Jim M, -
- 2 followers
- 2 replies
- 521 views
Hi, I have given an existing user group permission to edit records in a database. However, they cannot see the edit function; when I tried to go to the edit page directly, I got the following message and error code. "Oops! No permission" Error code: 2T252/D I have created a new user group and assigned that to the test account, and I still do not have the option to edit a record. Is there a group setting that I have forgotten that must be enabled, or is this a genuine bug ?
Last reply by fantasystar, -
- 1 follower
- 4 replies
- 506 views
I'm setting up a new site and before I import members I would like to delete the 'all activity' stream to get a fresh start, is this possible? I cannot find information on doing this on cloud hosted. Thanks
Last reply by Alex Duffy, -
- 4 replies
- 423 views
hello i don't know but my admin panel look broken like this
Last reply by Jim M, -
- 1 reply
- 567 views
Hey, I have an exception errors when sending a record which have tags: INSERT INTO `core_tags` ( `tag_aai_lookup`, `tag_aap_lookup`, `tag_meta_app`, `tag_meta_area`, `tag_meta_id`, `tag_meta_parent_id`, `tag_member_id`, `tag_added`, `tag_prefix`, `tag_text` ) VALUES ( '2541b349b29227472563667dec6d2729', '8d9ff1b0d25b87ec853c817a3395705a', 'cms', 'records3', NULL, 5, 1, 1661602818, false, 'vnc' ) ON DUPLICATE KEY UPDATE `tag_aai_lookup`=VALUES(`tag_aai_lookup`), `tag_aap_lookup`=VALUES(`tag_aap_lookup`), `tag_meta_app`=VALUES(`tag_meta_app`), `tag_meta_area`=VALUES(`tag_meta_area`), `tag_meta_id`=VALUES(`tag_meta_id`), `tag_meta_parent_id`=VALUES(`tag_meta_parent_i…
Last reply by Jim M, -
- 5 replies
- 781 views
I am not sure if this is a new button, but I have just started having problem with it and spammers. So my first question is can I disable it? My email account associated with our forums was just suspended because it seems spammers are using this button and form, then don't complete the registration so an email is triggered saying 'Did you forget to submit your content?'. Hundreds this morning. I would rather forum users create an account before trying to post so I would like to disable this button.
Last reply by Adriano Faria, -
- 1 follower
- 5 replies
- 540 views
My editor has started noticing a strange problem that did not exist previously. For each of the last few weeks, whenever he publishes an article, it does not appear at the top of the list of articles, instead, it is at the end. This happens regardless of whether he is writing the article directly into the CMS or is copying or promoting from a topic Through a process of elimination, we have determined that ALL affected articles have the same issue. The entry for each article in the DB has a record_saved field with the date but the field in the database called record_publish_date always shows 0. If I manually copy the record saved date to the other field it displays as…
Last reply by Jim M, -
- 1 follower
- 3 replies
- 633 views
Get this error: 504 ERROR The request could not be satisfied. CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront) Request ID: wWy4y1sRsL0bvyeCkR8d37AdNl3qSWTKYdXXyq-x9UDWjS2KvueEoQ==
Last reply by Jim M, -
- 2 followers
- 7 replies
- 783 views
Hello there. I've been extremely lax regarding my forum members. For years, I didn't pay any attention to new members. But recently I have started paying more attention, and realised I have hundreds of spam profiles, 99% of them from India. I'd been puzzled for ages about why so many people from India signed up but never posted anything. But because anything they posted would have to be moderated by me, I wasn't concerned. Foolishly I'd never noticed all these accounts had blatant spam links and adverts for all sorts of rubbish including massage parlours in Vietnam in the About Me section. So now I'm manually going through each of my 6,500 members and flagging t…
Last reply by CheersnGears, -
- 5 replies
- 1k views
Has anyone seen this? It started happening since we upgraded to 4.7.1. The strange thing is you reload several times the same exact page and goes away. Error: Call to undefined method DateTime::getDateInformation() (0) #0 /.../public_html/applications/calendar/sources/Event/Event.php(363): IPS\calendar\_Event::_findOccurances(Object(IPS\calendar\Date), Object(IPS\calendar\Date), Object(IPS\calendar\Date), Object(IPS\calendar\Date), Array) #1 /.../public_html/applications/calendar/sources/Event/Event.php(2127): IPS\calendar\_Event->findOccurrences(Object(IPS\calendar\Date), Object(IPS\calendar\Date)) #2 /.../public_html/applications/calendar/widgets/upcomingEvents.ph…
Last reply by Jim M, -
- 2 followers
- 3 replies
- 862 views
Hi Invision Support I accidentally began a local installation at http://192.168.1.16/ips_6b004/ which was the default option on the installation screen instead of localhost. When I realised that it was going into the ips_6b004 folder, I removed that part from the URL, but hadn't noticed that it wasn't localhost and I then got the test URL license error message. Note that this is after I'd already clicked next to start the installation, which is likely what locked it. However, I'd used a bad MySQL password, so the installation never actually proceeded. Now, when I try to change it in the client area by clicking Change Licensed URL, I see the error below, so can't chan…
Last reply by Mark H, -
- 1 follower
- 3 replies
- 454 views
Hello there, Yesterday @dndarknight had a problem upgrading his community from a nulled one to a licensed one. After I fixed the problems for him, because he had a lot of problems 😀, everything worked perfectly. But here is the new problem that I don't have the answer to, after we Install a third party plugin or even a plugin from marketplace we can't use "Managing Blocks" anymore. I left a screenshot down below. Here are some informations of current configuration: PHP Version 8.0.22 Database Version 10.2.44-MariaDB Invisioncommunity Version 4.7.1 The topic from yesterday:
Last reply by Marc, -
- 2 followers
- 9 replies
- 570 views
Hi. I ran a rebuild of my 'existing content' to force all links to open in a new window. I'm now getting an error every fifteen or so minutes. Not sure if it's IPS, third party or server. Checking all around. Here is the error message sent from my cPanel. Thoughts? Thanks. Exception: RuntimeException Object ( [message:protected] => LOCATION_UNKNOWN [string:Exception:private] => [code:protected] => 0 [file:protected] => /home/*******/public_html/system/Session/Session.php [line:protected] => 61 [trace:Exception:private] => Array ( [0] => Array ( [file] => /home/…
Last reply by Mark H, -
- 3 followers
- 1 reply
- 579 views
Is it possible to import data into a database from a spreadsheet or a CSV? I have a few thousand records that i would like to be able to import into an existing database. Anyone knows how this can be done nativly, or can anyone write a scrip that does direct import into the database. I'll pay for the time. Thank you, Steve
Last reply by Mark H, -
- 3 followers
- 6 replies
- 695 views
Hello there. This has puzzled me for quite some time. One of the fields on my forums is - Enter numbers 1-9 Please enter 123456789 in the field below Apart from the fact that the field to enter numbers in is actually above 🙂 I can't think why it is there, especially as none of my members have filled it in. I can't even see any reference to it in a search on these forums.
Last reply by Marc, -
- 1 reply
- 474 views
I gotten the blog post in my email I click on it and it goes to a dead link. I go to the blogs section is there nothing there for this content.
Last reply by Randy Calvert, -
- 4 followers
- 12 replies
- 871 views
Hello, let me just saying migrating was a night mare for me. I've been bouncing into errors left and right and it may not be related to invision community, but now I have an error I need help with. Forums arent showing after migration, the categories are but no forum categories/topics inside the main categories are showing. Ive turned every permission on for categories, cleared cache, everything I can think of. Tyia to anyone that knows whats going on cuz I don't have the slightest Idea.
Last reply by WiCKeDxgg, -
- 1 follower
- 6 replies
- 923 views
I am trying the Gallery, and integrating it to WP to fit into a big site of mine. I am still on a test site at this point, but I would like to emulate my existing site. Although WP does not have the best search feature, my visitors will be unlikely to search the Gallery, but instead, will want to search the tutorials and blog, which are NOT in the Gallery. How can I remove the Search in the navigation of Invision? It would really not be pertinent to my site (and confusing with the search for the rest of the site). Thank you.
Last reply by Carole Asselin, -
Hey I enabled Archiving, but I don't see any progress or something how it goes. When can I check it?
Last reply by Jim M, -
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- 1 reply
- 391 views
Here is my issue. I am able to login as a admin poster/user. But when I try to login to AdminCP, it wont let me based on - once I was able to get in .. and then it kicked me out fast when I clicked something. It worked always till I bought a new computer. Please help me get in the CP Your IP address does not match this session. Help - I am on the plan that does not involve email support. I just want to change the setting to allow me to only have subscribers post or respond.
Last reply by Jim M, -
- 2 followers
- 3 replies
- 619 views
I am currently working in the dashboard. I am obviously logged in (as the admin user). It shows on the top right, and I can edit and work. If I click on the "View site", it pulls the Invision site but logged out. If I click on Sign In link, it directs me to my WP login (I am using the Wordpress SSO plugin). That won't take my admin user credential as it is not the same as the WP admin user. Now, I am unable to use the Easy Mode editor as it automatically loads it LOGGED OUT. I am just turning in circle and need some guidance.
Last reply by Mark H, -
- 1 follower
- 8 replies
- 676 views
this started yesterday afternoon after I installed a new plug-in I manually removed the plugin from the server, and the site was fine. Plug-in was reinstalled this morning and the site was fine for a few hours. Then started having intermittent issues of site going down with various template errors and then it was fine. As I write this, the site is currently down. The plug-in is currently uninstalled. only other thing that's happened today is updating 2 plug-ins I've been using for over a year. No other changes. Flushing the cache didn't work either. here's the errors from the site: any ideas?
Last reply by David Rutstein,
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