Technical Problems
Run into an issue and need help from the Invision Community Team?
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Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,926 topics in this forum
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- 2 followers
- 2 replies
- 709 views
Hello My website is experiencing corruptions during the system upgrade; got stuck and I cannot continue to upgrade! Please help me with this issue asap!
Last reply by Marc, -
- 1 follower
- 2 replies
- 653 views
Hello, The automatic update did not work, I was asked to manually send the new files to the server. Once done, I had a 500 error. So I downloaded all the files from my client area and uploaded them. I no longer have the 500 error on my site, but I cannot continue the update I have this error : I tried downloading/uploading the files a second time, clearing the cache, but I still have the same problem. Regards
Last reply by Marc, -
- 3 followers
- 16 replies
- 1.2k views
Many of my members have been complaining that they cannot purchase another subscription when they have an expired waiting for renew. I have set up different subscription types, however, when one of those subscriptions end, all the other ones are no longer available. If I delete the Inactive Subscription, the other options are available. I have also had many cases of members not being able to renew their subscription in the past. However, I haven't been able to recreate the problem.
Last reply by Marc, -
- 1 follower
- 10 replies
- 714 views
One of the third-party apps that is critical to running my site had no incompatibility flag, but turns out to be incompatible. I've had to disable it to allow my site to run, but without that app, a great deal of our functionality is broken. Is it possible to reverse the upgrade for the moment, to give us time to figure out the way forward?
Last reply by Gary, -
- 1 follower
- 15 replies
- 1.1k views
Hi the community, Can you help me, because I try to find the solution since few weeks. With no reasons, when I try to add a new category in gallery, or forum, or in database from Page, I always have an error about the permissions. Here an example of the last error : INSERT INTO `ibf_core_permission_index` ( `app`, `perm_type`, `perm_type_id`, `perm_view`, `perm_2`, `perm_3`, `perm_4`, `perm_5` ) VALUES ( 'forums', 'forum', 163, '*', '', '', '', '' ) IPS\Db\Exception: Duplicate entry '1945' for key 'PRIMARY' (1062) I use Community 4.2.6 and I cannot upgrade now (too much custom), and the news are too hot now to begin a big work of custom. Thanks a…
Last reply by Gary, -
- 1 follower
- 5 replies
- 431 views
Hi, I have a small application in Invision Community (forum) but now with PHP 8 I get an error "PHP8 Incompatible Customizations". I don't code much/often in Invision or in PHP, do you have any hint where to start looking? Is there any upgrade instructions?
Last reply by Gary, -
- 3 replies
- 592 views
Hi, guys - I’m having trouble figuring our how to generate a few separate categories in the DOWNLOADS section. I’ve tried to ADD ITEM in the menu manager, but I can’t seem to configure those correctly. As far as I can tell, only the DOWNLOADS menu item has the radio button option to be configured as DOWNLOADS. I’m sure I’m missing something obvious…? Is there some sort of instruction manual somewhere as to how to configure the MENU MANAGER in general? dB
Last reply by Gary, -
- 4 replies
- 646 views
The like button isn't visible underneath posts but I can't find the setting to fix this. The button is there, you just can't see it. I have a white background and I'm fairly sure that there must be something in the button colours, front end colours or tex options that is causing a white overly on top of the like button. When I hover over it, the green like button shows and the up / down vote buttons options panel opens up. So everything is activated and working, but people can't see it and keep asking why they can't use the reputation functions anymore since I upgraded to 4.7 On an old theme (which is no longer in use but I have in the back end for testing purpo…
Last reply by Gary, -
- 4 replies
- 721 views
why please help
Last reply by Gary, -
When upgrading I got an error saying a script "insert ignore select into gallery_images_uploads select * from gallery_images_uploads_new" This is because my database had more columns in the "new" table. This I worked around this by manually adding the columns in mysql: MariaDB [dbname]> alter table gallery_images_uploads add column upload_location text; Query OK, 0 rows affected (0.01 sec) Records: 0 Duplicates: 0 Warnings: 0 MariaDB [dbname]> alter table gallery_images_uploads add column upload_unique_id bigint(20) unsigned NOT NULL; Query OK, 0 rows affected (0.01 sec) Records: 0 Duplicates: 0 Warnings: 0 MariaDB [dbnam…
Last reply by Gary, -
- 2 followers
- 10 replies
- 928 views
I have a Gallery album which is open to all members, to view and comment (on both the album and the images). I recently posted a reply to a comment on the album. My reply contains a small PDF document, which I assumed everyone would be able to access and download in the same way that they would if it were attached to a post in a topic. However, when anyone (but me) tries to download the PDF attachment, they are presented with the following error: I have looked through the ACP but I can't find any permissions settings that relate to this. Am I missing something?
Last reply by Gary, -
- 3 followers
- 5 replies
- 747 views
Dear IPS support, I guess I have found a bug in the current release. (IPS 4.7.3) There seems to be a change in the reporting system where the mod permissions are checked explicit. In case this topic is already fixed, please ignore my post. My IPS community has restricted moderators defined and as long as these restricted mods are enabled, the user gets and error message once a content is reported. As soon as I disable the restricted mods, everything is working fine. I have identified two issues so far: FORUMS - In case a moderator has permissions for all forums, the permission is saved as "-1" (select all checkbox is set) …
Last reply by Mark H, -
- 2 followers
- 3 replies
- 827 views
Hello there, I am having some sort of issue after migrating my forum to new server provider. Stripe got disabled and payments were blocked on forum, so I tried to reconnect stripe again but run into some issues I can't fix myself. I get these errors and don't know how to fix them. IPS\Http\Request\CurlException: https://api.stripe.com/v1/account Could not resolve host: api.stripe.com (6) #0 /home/exspiracheats/public_html/system/Http/Request/Curl.php(422): IPS\Http\Request\_Curl->_execute() #1 /home/exspiracheats/public_html/system/Http/Request/Curl.php(298): IPS\Http\Request\_Curl->_executeAndFollowRedirects('GET', NULL) #2 /home/exspiracheats/publ…
Last reply by Mark H, -
- 3 followers
- 9 replies
- 1.1k views
Prior to upgrading to 4.7.3 I had a sidebar that was sitewide. Since the upgrade it is only there on my homepage and forums. Ideally I want it in pages too. I can't remember whether this was the default setting in the previous version I was using or if I needed to make some customisations for the sidebar to show in pages. Does this require a plug in or a template changes to work in 4.7.3?
Last reply by Mark H, -
- 1 reply
- 328 views
SELECT forums_topics.tid FROM `forums_topics` LEFT JOIN `forums_forums` ON forums_topics.forum_id=forums_forums.id WHERE forums_topics.approved < 2 AND forums_topics.approved!=-2 AND forums_topics.approved!=-3 AND ( NULLIF(forums_topics.moved_to, '') IS NULL ) AND forums_topics.forum_id IN(5,7,8,10,11,13,14,16,19,20,21,22,23,24,26,28,29,30,31,32,33,35,36,38,39,40,41,42,43,47,48,49,50,51,52,53) AND forums_forums.min_posts_view<=110 ORDER BY forums_topics.last_post DESC LIMIT 5 IPS\Db\Exception: The SELECT would examine more than MAX_JOIN_SIZE rows; check your WHERE and use SET SQL_BIG_SELECTS=1 or SET MAX_JOIN_SIZE=# if the SELECT is okay (1104) #0 /home/puas/www/sy…
Last reply by Jim M, -
- 11 replies
- 893 views
Hello, after an upgrade to 4.7.4 it is impossible to close a topic when moderator does not have permission to send/manage alerts. An empty pop-up window is displayed, and after clicking the Save button, it redirects to an empty page with topic breadcramps. The only way to fix this is to allow moderators to manage user alerts, but this is against our community rules.
Last reply by Daniel F, -
- 14 replies
- 970 views
Hi.....I'm trying to log in to the Admin area and getting a 500 server error. This has only happened since the latest update.
Last reply by XTreme54, -
- 2 replies
- 687 views
I occasionally see when browsing this forum at the top of a thread notifications of who is also reading the thread. For example "Jim M is also here" I like this, it looks cool. But it isn't displaying on my site so is there something I need to do to activate it?
Last reply by tlw1999, -
- 2 followers
- 12 replies
- 2.1k views
My site works great under PHP 8.0, but when I switch to 8.1 I get nothing but blank pages, contacted my host to look into it, they tried to come up with a solution for several hours this is what I received from them, just wanting to know if anyone else has had this problem, or if you may see something that myself and hosting platform has over looked, below is the correspondence I received from my hosting company Sorry, this is fresh install of 4.7.2.1, there are no plugins or apps outside of IPS apps (i.e. forums, calendar etc..)
Last reply by Jim M, -
- 2 followers
- 10 replies
- 631 views
Our programmer added custom header, this probably make default theme "customized" I cleared everything, but it still shows Customized, even when I use this default theme for new Pages I get customized header there. How can I revert back to real default?
Last reply by Adlago, -
- 1 follower
- 8 replies
- 805 views
Tried to update my shared account forum.beatthecasino.com Getting the following error messages
Last reply by Jim M, -
- 1 follower
- 6 replies
- 691 views
We have had many calendar events where we use the RSVP function but not records are display in charts with both v4.6.12.1 and v4.7 beta 10. I don't remember looking at this before but does it work for you? ACP > Statistics > Calendar - RSVP CSV download:
Last reply by Jim M, -
- 4 followers
- 6 replies
- 1k views
The behaviour of this block seems to have changed with 4.7. Instead of putting multiple images next to each other (as with all other IPS carousels), there is now only one image visible per “page”, leaving an awkward amount of white-space.
Last reply by Mark H, -
- 1 follower
- 7 replies
- 938 views
Client area
Last reply by Randy Calvert, -
- 1 reply
- 609 views
Hi all, I tried to upgrade to 4.7.4 (Invision Cloud) but the process didn't complete. The upgrader shows the following error: Any ideas on what do I do to fix this? I can login to AdminCP, but things look broken visually. For example: Icon: Status/Default app indicators overlap: Thanks!
Last reply by Jim M,
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