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Hi all

We recently moved URLs from website.com/talk to the subdomain talk.website.com - do we need to do anything to switch the licence over to the new domain?

Our automation is no longer working and we're wondering if it's related to this. 

Backend alert:

 

License Key Invalid

The license key in use is not valid for this site. Please contact support for further information.

Solved by Jim M

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  • Community Expert
  • Solution

Yes, the license key is set to URLs, not the domain so you will need to reset it per the guide here: 

 

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