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Your license key is not recognized. You can try to refresh your license data or enter a new key
I've managed to reply to the support ticket, user error 🙂
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Your license key is not recognized. You can try to refresh your license data or enter a new key
Thanks for the update, I can't respond to the ticket (it doesn't let me) I don't have any further information on egress
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Your license key is not recognized. You can try to refresh your license data or enter a new key
FYI: Just tested and the issue is still there, It is prompting me to "update to the latest version" implying that there was some connectivity at some point for it to determine a new version is available. I can't however undertake the upgrade because it's blocked and says I don't have permission to do so. I appreciate there has been a concern in the past that the outbound egress IP Address for the server has appeared on RBL provider blacklist for email but I can confirm that this is no longer the case.
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Your license key is not recognized. You can try to refresh your license data or enter a new key
Hello, I would be very grateful if I could get an update on this ticket. I'm conscious that my renewal is coming up soon and I've got to make some decisions depending on the underlying cause of this problem. Thanks
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Your license key is not recognized. You can try to refresh your license data or enter a new key
Thank you for the update
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Your license key is not recognized. You can try to refresh your license data or enter a new key
Hello, I would be very grateful if I could get an update on this ticket. Thanks
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Your license key is not recognized. You can try to refresh your license data or enter a new key
No, not changed.
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Your license key is not recognized. You can try to refresh your license data or enter a new key
Sorry just to be clear, when I try to reply to the ticket I get an error ""Your support email was not received."
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Your license key is not recognized. You can try to refresh your license data or enter a new key
Hi, I've responded to the original email, that's when I get the error message from the previous post... Thanks Simon
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Your license key is not recognized. You can try to refresh your license data or enter a new key
Hi, How do I get a progress update on a support ticket? When I try to email, I get: "Your support email was not received." Thanks in advance
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Your license key is not recognized. You can try to refresh your license data or enter a new key
Please can I get a progress update on this issue - Thanks
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Your license key is not recognized. You can try to refresh your license data or enter a new key
I appreciate the update and the steps you've taken to try and help move this forward.
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Your license key is not recognized. You can try to refresh your license data or enter a new key
Hi Marc, I would be very grateful if you could checkup on the progress of this. I haven't had the need to raise a service ticket with Invision for a while and I appreciate the process has changed (e.g. forums rather than tickets) but the time taken to resolve service tickets has changed too. I'd like to allocate resources to upgrading the community software but as you can appreciate resolving this service ticket is a pre-requisite. Any indication with respect to the timescales would be gratefull received. Many Thanks Simon
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Your license key is not recognized. You can try to refresh your license data or enter a new key
Thanks for the update Mark, I'll continue to wait for an update. I appreciate the observation regarding weekend.
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Your license key is not recognized. You can try to refresh your license data or enter a new key
Hello, Please can I get an update on progress? I tried to reply to the support ticket this morning but I got:- Unfortunately, we could not find an active customer account or an alternative account with this email address. I've not heard anything since Friday where the host demonstrated that this is at your end? Thanks