Simon Culshaw

I've managed to reply to the support ticket, user error 🙂

Thanks for the update, I can't respond to the ticket (it doesn't let me) I don't have any further information on egress

FYI: Just tested and the issue is still there, It is prompting me to "update to the latest version" implying that there was some connectivity at some point for it to determine a new version is available. I can't however undertake the upgrade because it's blocked and says I don't have permission to do so. I appreciate there has been a concern in the past that the outbound egress IP Address for the server has appeared on RBL provider blacklist for email but I can confirm that this is no longer the case.

Hello, I would be very grateful if I could get an update on this ticket. I'm conscious that my renewal is coming up soon and I've got to make some decisions depending on the underlying cause of this problem. Thanks

Thank you for the update

Hello, I would be very grateful if I could get an update on this ticket. Thanks

No, not changed.

Sorry just to be clear, when I try to reply to the ticket I get an error ""Your support email was not received."

Hi, I've responded to the original email, that's when I get the error message from the previous post... Thanks Simon

Hi, How do I get a progress update on a support ticket? When I try to email, I get: "Your support email was not received." Thanks in advance

Please can I get a progress update on this issue - Thanks

I appreciate the update and the steps you've taken to try and help move this forward.

Hi Marc, I would be very grateful if you could checkup on the progress of this. I haven't had the need to raise a service ticket with Invision for a while and I appreciate the process has changed (e.g. forums rather than tickets) but the time taken to resolve service tickets has changed too. I'd like to allocate resources to upgrading the community software but as you can appreciate resolving this service ticket is a pre-requisite. Any indication with respect to the timescales would be gratefull received. Many Thanks Simon

Thanks for the update Mark, I'll continue to wait for an update. I appreciate the observation regarding weekend.

Hello, Please can I get an update on progress? I tried to reply to the support ticket this morning but I got:- Unfortunately, we could not find an active customer account or an alternative account with this email address. I've not heard anything since Friday where the host demonstrated that this is at your end? Thanks