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Jim M

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Everything posted by Jim M

  1. Jim M
    Our status page will provide information about incidents which occur on our platform: https://status.invisioncommunity.com/ There were no issues on April 21st with Cloud as a whole.
  2. Jim M
    It does indeed 😉
  3. Jim M
    I have reported this internally. However, I don't think you want them to index the expand truncated quote link anyway so likely this will be altered 😉 . Ultimately, it's not hurting you or helping you but definitely something we should review.
  4. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  5. Jim M
    Could you please clarify what is being done when receiving this? It looks like an image is being resized but has invalid properties.
  6. Jim M
    Glad to hear things have improved.
  7. Jim M
    You are on our Cloud so yes. Things should start to normalize here soon.
  8. Jim M
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  9. Jim M
    Are there any stuck tasks in ACP -> System -> Dashboard -> Background Processes? If not, could you please try rebuilding your search index in ACP -> System -> Search -> Rebuild Search Index, then please let us know if that helps.
  10. Jim M
    HEIC is only supported by Safari at this time and minimal at that: https://caniuse.com/?search=heic . If it ever becomes more widely supported, I'm sure, we'd improve how they get embedded.
  11. Jim M
    I am simply guessing. It could be many, it could be something else entirely. The only thing we know is that it is going beyond what your hosting provider allows. You would either need to do the transfer manually or ask them for further assistance. You will want to check that path there to ensure it is correct and ensure that it is writable. If you are unsure, please contact your hosting provider or disable template disk caching.
  12. Jim M
    Sounds to the degree, if this is taking longer than 90 seconds, it may not be possible to process this fully. I.e. if one image is exceeding that and it needs 91+ seconds to bring it down, your hosting provider will stop it from functioning.
  13. Jim M
    Unfortunately, you would need to ask them why your server is generating a 503 Server Unavailable error then. This is not specifically something from a software standpoint we can get the reason for or resolve as 5xx level errors are server-related errors. They would need to investigate the server error logs. I'm afraid, there is not anything from a software point of view we can do until they provide the reason for the 503 error and state it is something they are able to assist you with you or something you are not able to get by on your hosting package (if it is resource related).
  14. Jim M
    You would want to contact your hosting provider or server administrator for assistance here. "-200" in plupload is an error with processing on the server so it would need to be investigated and handled there. I'm afraid, server configuration is outside the scope of our support.
  15. Jim M
    It should be relatively instantaneous, depending on what is being changed. At most it may take the cache length of the page to take effect.
  16. Jim M
    PHP mail would be through your server's configuration. Anything you need to configure would be in your php.ini 😉 . All the software does pass that through native PHP functions and then PHP handles it to how you configured it.
  17. Jim M
    My point is that you did not have to do your workaround here. They uploaded just fine 🙂 .
  18. Jim M
    Please contact your hosting provider for further assistance. They will be able to tell you how your server is configured for this PHP mail. SendGrid is an email service. Instead of sending via your own server, you send via their professional email service. Email sending/receiving is a complex system which can lead to vulnerabilities/security problems, email deliverability due to being blacklisted, etc... Overall, it's a pain. Those that want to offload that pain, can use SendGrid or another service like SendGrid.
  19. Jim M
    As you were able to upload the image fine here, there is something specific with your installation which is the cause here. Both here and your community run Cloud, there is nothing underneath which is causing an issue. I would advise disabling all third party applications/plugins, switching to an unmodified theme, and ensure that you do not have any resizing going on in ACP -> System -> Posting as a temporary test.
  20. Jim M
    I would recommend disabling what is creating the watermark there as that is not a core feature outside of Gallery.
  21. Jim M
    You can change image handler in ACP -> System -> Files -> Image Settings.
  22. Jim M
    As of today, there are not any plans to make PHP 8.2 or higher compatible with Invision Community version 4. However, like many things in the software world, this is written in pencil so could change as we progress through the end of version 4's lifetime.
  23. Jim M
    That is correct as well, if you're still using the default robots.txt
  24. Jim M

    License

    Jim M replied to marklcfc's topic in General Questions

    You would need to install them by uploading the files to your server and then going to ACP -> System -> Applications to run the installer. The guide below is regarding the previous license terms where you could purchase individual ones but the process is still the same to install them.
  25. Jim M
    While I get what you're saying here, it is not intended to how we built the system. It is intended to only count answers, rather than voters. However, it still does provide you the voters next to the answers if you want to do your own calculations. If you would like to see this changed, you're more than welcome to submitting a topic in our Feedback forum for further information.
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