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Marc

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Everything posted by Marc

  1. Marc

    spam posts

    Marc replied to Ihia's topic in Technical Problems

    If they are spam users, then of course they will get the spam reset requests. The only option at that point would be to remove the users from being able to post. If you know they are genuine users, its possible they have compromised email accounts I would guess. In any case, if they are getting in with genuine login details, even after having them reset the password, thats not really a software issue unfortunately.
  2. Marc
    We will have a fix for this as soon as possible
  3. Marc
    Please have a look in uploads/logs on your server, and see what is showing in there
  4. Marc
    The details are still not allowing login unfortunately
  5. Marc
    We are indeed 🙂
  6. Marc
    You would have to take that up with them really. We dont really have any control over whether or not they accept your site for ads unfrotunately
  7. Marc
    I feel you are misunderstanding here. There is no trojan within the package. Windows defender is falsely identifying it as something it isnt. We have no control in any way over windows defender. Its also not just coming up with our software, but a number of other downloadable items, and some 3rd party authors have been seeing the same.
  8. Marc
    To clarify here, it seems you didnt have an issue with the upgrade, as it was present prior to the upgrade. Could I confirm you have reverted both files and database? Also have you done any file moves?
  9. Marc
    This was responded to back in February (Feb 27th 2023 to be exact), and actually shows as having been viewed at some point. For clarity this is the response The change was then made within 4.7.9
  10. Marc
    Please let me know who you are logged in as when you are attempting this
  11. Marc
    As mentioned in the message, its your hosting company you will need to contact
  12. Marc
    Hey, me too! 😄 I had actually just been looking at languages, so think my mind just went to the switch on/off lol Nathan is indeed correct there.
  13. Marc
    Simply click the "Enabled" link, which will switch it to disabled 🙂
  14. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  15. Marc
    I have tagged devs to see if they can give any advice, but in all honesty, this is not going to be something in the software that is causing the issue here
  16. Marc
    This is likely related to an issue we have currently with combined fluid view, which we will be patching once we have a fix for it. If you still see the issue after we release a patch, please let us know
  17. Marc
    You would need to ensure its uninstalled completely
  18. Marc
    Ive added that as a bug report. Probably should show the topic as a whole
  19. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  20. Marc
    When you say you are approving a post, where are you referring to approving it from? If its from the approval queue, that would be correct. If its from the topic itself, Im a little confused, as you would of course already be within the topic
  21. Marc
    As mentioned above, please check your tmp directory is accessible and isnt full on the server. Also check your server error logs as that may give an indication as to why.
  22. Marc
    You stated there that you upload the files, and at that point cannot upgrade as you get an error, so you revert the issue. The problem is, if you revert the issue, we cant log in to see it.
  23. Marc
    The 403 response code is "Forbidden", meaning your hosting is refusing access to that location. I would say however, I did state above if you want us to take a look to confirm, we need to see the issue in action.
  24. Marc
    There is an open bug report on this. Please follow the above topic for updates
  25. Marc
    Issues on your hosting are not covered by our support, no.
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