Marc

Another thought here, check with your host to see if you have any external caching, such as cloudflare, varnish cache etc. If so, disable those

As mentioned, I would wait for your other ticket being looked at first of all. It may be its being looked at currently and that is causing you issues. It may be related to the issues you are having. I am not seeing any speed issues on my end when on your site though to be honest

Have you checked in your system logs to see if you have any logs relating to that item again? Did you remove that plugin entirely?

There would indeed be a rebuild going on if you have just upgraded. I would suggest awaiting your ticket being addressed before going any further

No problem. We can then see the outcome of your ticket and go from there

You would need to delete them all, or at least delete the rules which give them out. The only other way would be to switch off the achievements didn't entirely.

When you upgrade, it will rebuild. So initially users will indeed have 0 points until its completely rebuilt. So as long as your own ranks are there, it would rebuild. As they aren't, I have created a ticket for you and will get that looked at. With badges, you can delete and they will indeed no longer be awarded. Any already awarded would disappear. It should indeed keep existing ranks, but not the existing ranks system. I think that is the confusion there

I think there is some confusion here over what was selected. Keep would be to keep your existing ranks. It would not keep the existing system itself. That has changed in the new version and cannot be reverted to the old way of working. 1 - Ranks have gone - I can see its now using the default rank set. I will need to create a ticket and get that escalated for you to see what has happened. If you had few ranks, it may be worth deleting them and simply re-adding. If you had many however, I can escalate if needed. Let me know 2 - Yes, you can delete the badges that are there if you wish. 3 - Yes, this has changed entirely. You would be best to take a look at the following guide for how the new system works. There is actually a lot more you can now do with the system than you could previously, so you may actually find it to your advantage. You could have course delete all the rules and have the "one point one post" rule set, which is essenially what happened previously. There were not points as such before. It was simple number of content

No problem. Good luck with the upgrade

Yes, that has gone. But it did exactly the same as that form. The only difference is you cannot see history any longer there

If you are referring to the bubble there, while we do tend to be quite quick on support, its not live chat. It does the very same thing and adds a ticket as the form you are filling in there. Have to admit, I'm quite happy to know you felt it was live 🙂 Means we are responding fast enough

This was changed over a week ago. When you log into the client you will see your purchases under the "manage purchases" tab. Click on "manage this purchase" and you will see it at the top of that page

Tickets are not stored in your client area any longer. If you wish to keep a copy of these, you would need to keep a copy on your emails, of which are sent with each response. With regards starting a ticket, you can still do this by selecting your license then selecting Create Request on that page. However we would encourage the use of this forum you have just posted in, which is fully staffed

I have been playing with this myself to see what is going on, and logged this as a bug internally as it doesnt seem right to me either

You wouldnt do a fresh installation there. What you would do is restore that backup to your new hosting. As you are on likely a higher version of PHP than that version will cope with, the site will likely be broken at that point, but will be back online once you have upgraded. Once done, upload a fresh set of files from your client area, and visit /admin/upgrade to run the upgrader. You can see how to move your site here if you need more instruction on that part Also, please ensure you have checked to ensure you have all compotents needed before you proceed to the upgrade step, using our requirement checker

Glad to hear you got it sorted there. Could I ask, did you fine the same with your other issue?

I shall refrain from comment. Every time I say one browser is the worst, its like another tries to compete to break things faster

Also please check that mod_security or any other security on your server is not blocking this. I suspect this may well be the case here

Unless you are using a mac, that would indeed be correct as your browser will not auto play them. It's a browser function rather than one with the software

There seems to be no community at the licensed URL you chose for the ticket here. Has your URL changed? Could you let me know the URL?

I see this is a bug for which a fix has been submitted for review.

Just a heads up to let you guys know this has now been resolved. Thank you for reporting the issue

Just quick update to let you know that this has actually now had a fix applied and is awaiting developer review, so will be in a future release. Likely the next release

Glad to see you have what you need there 🙂

Ive actually just create a ticket on this for you, as I cant replicate any longer on the latest release