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Marc

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Everything posted by Marc

  1. Marc

    REST API

    Marc replied to mastafui's topic in Technical Problems

    I need to know which user you are logged into the admin CP as, when you are seeing those missing
  2. Marc
    I have tagged our devs in case there is any update on this. As far as I am aware, there have been no changes to what was originally stated above, however our developers are better placed to know this
  3. Marc
    I have created a ticket for you on this, so we can take a closer look for you
  4. Marc
    Glad you have what you need 🙂
  5. Marc
    They are both better than mine 😄
  6. Marc
    there is a difference between KB and kB also. The former is also 1024 and the latter 1000. I think the world does it just to confuse us all, personally 😄
  7. Marc
    I have just caught up with that ticket for you, and responded. Please check your emails for my response.
  8. Marc
    You dont seem to have the correct htaccess in place. You need to upload this from your admin CP, which you can find in System->Search Engine Optimization
  9. Marc
    No problem. Please let us know if you have any further problems
  10. Marc
    Have you recently switched to PHP 8? If so, have you ensured you have switched your cron job also?
  11. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  12. Marc
    Done 🙂
  13. Marc
    You would need to contact the author of that items for assistance in the first instance
  14. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  15. Marc
    Have you disabled everything to test this one? I ask as you gave quite a lot of errors showing at the moment in your system logs relating to 3rd party items
  16. Marc
    That would indeed cause the issue 🙂 Glad you found what was causing it
  17. Marc
    I have flagged this to our developers so they can take a look
  18. Marc
    Are you running any caching on the server there? If so, please disable this and check again
  19. Marc
    Easiest support topic ever 😉
  20. Marc
    I have created a ticket for you on this, so we can look into it further
  21. Marc
    No, this would be for templates, rather than text blocks
  22. Marc
    I have forwarded your ticket on to see if this can be done. Someone will be in contact as soon as possible
  23. Marc

    REST API

    Marc replied to mastafui's topic in Technical Problems

    Please could you also confirm who you are logged in as?
  24. Marc
    No problem at all. 🙂
  25. Marc
    No problem at all. Just respond to the ticket once you are ready
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