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Marc

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Everything posted by Marc

  1. Marc
    This is your test installation, not a trial. As mentioned by my colleague, please could you let us know where you are seeing hashgenerator that you are mentioning, as that is no related in any way to that guide.
  2. Marc
    Just a quick update to let you know our developers have taken a look at this, and been unable to reproduce the issue unfortunately. If you have any further information, of course please let us know
  3. Marc
    I see you have a ticket open on this also that I have responded to. I will pick up on that ticket and see what we can get sorted for you
  4. Marc
    There are also some areas in which are set by the locale on your language pack. Have yuou ensured you are using the correct language locale?
  5. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  6. Marc
    These are generally only reset when you set your main URL. You should use the same URL for testing until such point as you wish to change the main URL. Many people will use a subdomain for this that they can point elsewhere if required. I can see there is nothing on the test URL at present, so have reset it on this occasion for you. And yet here you are, speaking with support 😉 We haven't removed support. We simply do it here on the community and not via ticket. I have taken a look at yours, and you would not be able to change your test URL in any case, as you still have an installation at your current test location.
  7. Marc
    Have you contacted the author of that items first of all? I realise it may not be actively developed any longer, however you may still be able to contact the developer themselves
  8. Marc
    I would ask, what is it you are trying to achieve here? You stated you "Started a fresh installation", but from the rest of what you have said it sounds like you are trying to restore a backup. So in the latter case you would not be installing anything. Please could you provide exactly what you have done?
  9. Marc
    It wouldnt unfortunately, no
  10. Marc
    As mentioned already, we don't have older versions available. Looking at the version you are currently using, I would indeed advise on upgrading in any case. It would be worth asking if they will have both PHP versions available.
  11. Marc
    No problem at all 🙂
  12. Marc
    Certainly, seems to be the case. Its actually more likely the keyboard causing it than anything else
  13. Marc
    Unfortunately, it does indeed seem it's the device itself adding to the editor.
  14. Marc
    I have created a ticket for you on this. Someone will be in contact as soon as possible
  15. Marc
    It's not something that is a default item, no. Glad to see you found what was causing you issues though. Are these showing in the mod CP?
  16. Marc
    Glad to hear you found an answer to the problem 🙂
  17. Marc
    Of course. Just let us know once you are ready
  18. Marc
    You would be asking the developer of those applications for this
  19. Marc
    Viglink would not have been causing issues with invision itself, no
  20. Marc
    That would be correct, unfortunately
  21. Marc
    You would need to edit and save in order for them to reparse.
  22. Marc
    This is quick registration. If you wish to use full registration, you can change this from System>Settings>Login & Registration>Registration
  23. Marc
    We are indeed confident in this. Its only shown to the logged in session. So the only way that can happen is if that session data is being cached by the server, which it shouldn't be doing. If its been corrected by clearing cache, that will only correct it temporarily, so they would indeed need to ensure session data isnt being cached
  24. Marc
    It very likely is, yes. However without looking at your server error logs, you wont know what 'it' is, unfortunatetely. You can of course use recovery mode which will allow you to disable everything, but that will not tell you specifically which item was causing your issue. I feel you may be misunderstanding this part. You create a file named constants.php, and add that text. So you are not looking for a file here.
  25. Marc
    Nathan is indeed correct there. If you upload the requirement checker here, and then visit in a browser, it will tell you what is missing (when switched to php 😎 https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/
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