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Marc

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Everything posted by Marc

  1. Marc
    We wouldnt usually advise on updating files yourself, as it may cause you issues down the line. Of course if you have updated it yourself, you will need to update that file on every update, and of course it means the core issue is never actually being resolved on your system. If you would like for us to take a closer look at what is causing the actual problem, please let us know.
  2. Marc
    The first question I would ask, is have you tested this on a default unaltered theme?
  3. Marc
    You have a lot of instances there where the server is denying access to things. I would suggest checking those with your hosting company
  4. Marc
    Have you checked the requirement checker after you have updated to PHP 8? https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/
  5. Marc
    This is something that has been resolved in the next upcoming release
  6. Marc
    I have managed to get in there now, and would suggest updating your site to the latest release. You are currently on an earlier 4.7 release, which will have had many bug fixes since
  7. Marc
    This still appears to be enabled unfortunately
  8. Marc
    Please could you also disable 2 factor authentication whlie we take a look at this?
  9. Marc
    You would remove the announcement from your modCP. Please see the following guide, which shows on these work
  10. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  11. Marc
    This has now been completed for you
  12. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  13. Marc
    Please go to Support in the top right of your admin CP, then select to clear cache on the right. That should clear the issue if its cache that is causing the problem for you
  14. Marc
    You would indeed need to whitelist them if that is the case. We cannot give information on how the score is calculated and why they got the score they did unfortunately.
  15. Marc
    Its move likely to be a MOV video file, which is not supported by windows
  16. Marc
    Ah, of course. You can then change that message using language strings also if you wanted to do so. Am I correct in saying you now have what you need? Also, your site is fascinating
  17. Marc
    Its part of it, yes. And the main part that would generally cause an issue if you have incorrectly cached data
  18. Marc
    If this becomes the case, please let us know There would have had to have been at least one, in order to add the application 😉
  19. Marc
    Glad to hear you found the issue you were having
  20. Marc
    Before anything else, please disable all 3rd party items and test with them disabled. We tend to find these to be the cause in such cases
  21. Marc
    I would say disable redis first of all in that case. Given the dates seem to match, it would be a sensible place to start
  22. Marc
    You are stuck between a versino which cant use PHP 8 and one that requires it, which is what is causing your issue. You will need to manually upgrade. So upload a fresh set of files from your client area, ensure you are running PHP 8, then run the upgrade from /admin/upgrade
  23. Marc
    You would need to disable it
  24. Marc
    Glad to hear it. Please let us know if you have any further issues
  25. Marc
    Glad to hear you have things sorted 🙂
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