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Marc

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Everything posted by Marc

  1. Marc
    You could indeed just create an invoice for it, then mark it as paid.
  2. Marc
    You are unable to upload PHP files as you are a cloud customer, and this is not traditional hosting. What is it you are trying to achieve?
  3. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  4. Marc
    You would need to contact the aithor of those items for assistance. we are unable to assist with 3rd party applications unfortunately.
  5. Marc
    It depends on where he hit the error and what it was struggling to get the password for, to be honest. The underlying error that would be logged would indeed state the password or username to be incorrect though. Usually logged in /uploads/logs
  6. Marc
    You appear to have secondary authentication there. Please disable this so we can take a look
  7. Marc
    Could you let me know what item you were sharing when you got that message? I can then take a look for you
  8. Marc
    You would need to restore that table from a backup if its not present. I would check to make sure that table hasnt crashed first of all. If all else fails, as mentioned above, you would need to contact your hosting company
  9. Marc
    If you get any errors, check your PHP error logs also.
  10. Marc
    when you visit that location yourself, are you getting the error? Have you tested this with no 3rd party items enabled?
  11. Marc
    I have created a bug report for this. Please note, these can at times be specific settings, even if the bug is ours. Providing access can be a very quick way of ascertaining what is causing the issue and getting it reported.
  12. Marc
    In addition to the above, you were missing the mbstring PHP extension, which is required for the software
  13. Marc
    If you are looking for how ads work with commerce, you can see this here It allows you to add advertisements, and even sell advertisement space within your platform
  14. Marc
    What information is it that you are looking for? I can then advise more on this for you
  15. Marc
    No problem. Im not seeing any issues on my end unfortunately. If you wish for us to take a look at yours, we can certainly do so with relevant access, but Im unable to assist any further without this as I cannot replicate
  16. Marc
    No problem. Enjoy the rest of your day
  17. Marc
    Yes, its now disabled everything, and you need to remove that line as it mentions
  18. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  19. Marc
    Yes, you have redirect items there which are not default. Please replace that with a default unaltered htaccess downloaded from your admin CP (System>Search Engine Optimisation) then check again
  20. Marc
    Do you have anything in your htaccess file other than what we provide as default?
  21. Marc
    Are you logged in as the person you are getting that notification from?
  22. Marc
    Glad to hear that sorted out the issue 🙂
  23. Marc

    ipb badges

    Marc replied to LiveG's topic in Technical Problems

    Those are part of our default system. When upgraded from the old system, you will have been asked if you wish to keep your own ranks. If you chose yes, these wouldnt have been imported. Should you wish to import the default sets of ranks, rules, and badges, the import files for them can be found in the following location in a fresh download \applications\core\data\achievements
  24. Marc
    No problem. Glad to hear that was resolved
  25. Marc
    That will indeed cause the site to fail entirely. Please get that sorted first. If you then still have issues, please check the server error logs to see what else is being logged
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