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Marc

Invision Community Team
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Everything posted by Marc

  1. Glad to hear everything is ok for you 🙂
  2. No problem at all. Glad we got there in the end
  3. This issue should now be resolved for you, and you should be able to go ahead and upgrade. Please let us know if you have any further issues of course
  4. This issue should now be resolved for you, and you should be able to go ahead and upgrade. Please let us know if you have any further issues of course
  5. This is intentional. You were looking on the global tab for that setting. If you deselect, it then allows you to be able to set it for indivual applications and forums.
  6. I would need to know which group this is to take a look, but please also check on the forums tab on moderator settings first of all
  7. Sorry to see you are having issues there. We are aware of the problem, and will have this resolved as soon as possible
  8. Just a quick message to let you know I have got this one escalated for you. Someone will be in contact as soon as possible
  9. I have created a ticket for you on this, so we can look further into the problem
  10. Yes, that is correct
  11. No problem, and good luck with your customisation
  12. Ah of course. Are you happy for me to go ahead and get that done for you?
  13. No problem at all. Glad to see you back online 🙂
  14. Sorry to see you were having issues. It looks like your IP address has changed at some point while you were doing the upgrade, which has cased you the issue. I have completed that off for you, so you should be good to go again
  15. I am not able to replicate this on the latest release with no 3rd party items enabled. Please disable all 3rd party items and test this again (including theme). Should you then still be seeing the same issue, I will need to know which database, and which user you are using to test with
  16. You would need customisation to your theme in order to change this to how you wish
  17. Sorry, Im a little confused what you mean here. You could you perhaps screenshot what you are seeing?
  18. Glad to see that reduced the size. Please also check in Support (top right of your admin CP) and ensure you address anything under the mysql section. We do tend to see less issues like this (although it is indeed a hosting issue) when people are using INNODB that is recommended. I'm wondering if you may not be in your case
  19. You should be able to use the latest mysql supported release.
  20. Very glad to hear you managed to get the site sorted and back online 🙂
  21. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  22. It would depend on what stats you put there. Stats are added using the block manager, which you can read more about here https://invisioncommunity.com/4guides/how-to-use-ips-community-suite/first-steps/using-the-block-manager-r309/
  23. I feel the understanding of what digest is, would be better to explain. All digest means is that its sending notifications out in one email instead of an email every time. It doesnt however mean it will send out an email for things the user hasnt specifically requested
  24. To clarify here, you can of course remove that while you install an application, or (which would make more sense) whitelist *.invisionpower.com and *.invisioncommunity.com from that htaccess. The reality is, you cant access the marketplace if you have something actively preventing that access.
  25. As mentioned above, first of all, you ned to disable all 3rd party applications. The reality is, unless you have a promotion rule, whether that be promotions or purchasing of items through commerce, there isnt anything else that can apply a secondary group
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