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Marc

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Everything posted by Marc

  1. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  2. Marc
    Could you provide me with a link to the item you copied from too? Also, if you attempt it again, does it do the same? This would rule out the above
  3. Marc
    You had added a custom furl there, which was causing you issues. This has been reverted for you
  4. Marc
    Before we continue, have you reverted any custom furls you have on there? Also, have you disabled any 3rd party items you have running?
  5. Marc
    At present your only option if you cannot gain support from the original developer, would be to gain assistance from another 3rd party who may be able to assist you. Unfortunately, we are unable to assist with 3rd party items
  6. Marc
    The first questino that needs to be answered here is why? As mentioned above, there are very very few circumstances where this would be advisable, and that is only generally when there is an install that is not recoverable in any other way, and advised by ourselves to do so
  7. Marc
    I see you marked as the solution there. Could I confirm you now have this resolved?
  8. Marc
    Have you since resolved this? You appear to have marked as solved, but also said your site has issues with no 3rd party items switched on
  9. Marc
    We have never done it this way. We have only ever had the latest release available for download, as we do not want for people to be installing versions known to have bugs, and it means people then doing things like adding security flaws to their site intentionally. As mentioned above, in this example, PHP itself is no longer providing security fixes after this month for any PHP 7 version. So for this very reason, we would indeed push PHP 8.
  10. Marc
    You would ned to contact your hosting company if you are unsure on this, as they will have set up the way your cron jobs run
  11. Marc
    Could you let me know which database and an example item? Also the 2 field names. I need to take a look to determine if this is a bug or issue with your custom templates
  12. Marc
    Sorry, that was in response to one of the authors comments above, not to yourself.
  13. Marc
    Glad to here it 🙂
  14. Marc
    Yes, if you submit more items they would be in a queue. Funds would be paid out to credit on your marketplace account
  15. Marc
    There was some issues with the license server yesterday, which may have meant your license was showing as an issue .This would in turn mean the spam service wasnt working at that time, but should be working again now
  16. Marc
    You would need to contact the author of your language pack for an updated version in this case. Unfortunately, we are unable to assist with custom language packs, and even taking a quick look, it seems its quite out of date there
  17. Marc
    As we have info both here and information you have PMd me, I have created a ticket on this so we can keep things in one place and get things sorted for you
  18. Marc
    This may well just have been time to populate this. Try again, and if this is still not working, give it 10 mins and try again as they may take a little time
  19. Marc
    We are aware of some issues with the license server at present, and we are working to resolve these as soon as possible
  20. Marc
    Sorry to hear you still have an issue there. I have esclated a ticket for you, so someone can take a look at this
  21. Marc
    We are aware of some issues with licensing at present, and working to resolve the problem as soon as possible
  22. Marc
    Please log out of the admin CP, then log back in again. Let us know if that then works
  23. Marc
    It is indeed. Sounds like an unintended consequence of using the feature in a way its not really intended to be used. But needs looking at regardless. Do you have an example topic?
  24. Marc
    I dont feel as daft now 😄
  25. Marc
    Which dates is it you are looking at these? I ask as Im seeing a date on there in yellow, which I believe may be the ones you are referring to? These are indeed showing dd/mm/yyyyy on this end Ignore the above, that was incorrect. Could I ask, have you tested this on a new language pack and translated there?
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