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Marc

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Everything posted by Marc

  1. Marc
    We are aware there are quite a lot of errors that show in the logs at present, and the next version will tone these down. The only ones you need to be aware of at present are ones that show up after upgrade (saying that items will be disabled)
  2. Marc
    Cloudflare may well be causing your issues, yes. I would advise on disabling that and testing first of all. If you are then still seeing the same issue, I would need an example user who is seeing this issue, and which you would expect them to see
  3. Marc
    When you say 'it fails' what exactly is happening there? If they are failing entirely, you would need to contact your hosting company to resolve the issue unfortunately.
  4. Marc
    If you are testing this repeatedly, it's very likely you will indeed hit spam levels. You should always enter yourself into the whitelist if you are testing registrations.
  5. Marc
    You would add a selector for ipsUserPhoto_large to custom.css. It needs to be pointed out that what you have suggested there that would take a short amount of time, was not the recommended way of changing things such as this in any version.
  6. Marc
    Please check the above first of all. I have removed your attachement, as you posted your license key on a public forum.
  7. Marc
    As mentioned above, please disable and revert everything while testing first of all.
  8. Marc
    It can indeed, and that has been done for you
  9. Marc
    I woudl also suggest temporarily disabling varnish cache while you are running the upgrade. The error code there indicates the server was unavailable for the request at the time it was run
  10. Marc
    Support would be limited over the weekend generally, but if you have messaged Daniel, he will indeed contact
  11. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  12. Marc
    I have created a ticket for you on this. Please ensure you access details are up to date, and that your site is currently running 8.1 so we can see the issue
  13. Marc
    Im a little confused here, as you cannot get to an item that no longer exists to get the error. I need the exact steps you are taking to delete it, and how you are then accessing the page (where are you getting the link from)
  14. Marc
    We would update only if we decide to add a feature or suggestion that has been requested. Please take a look at our release notes for notifcation of any updates to our system.
  15. Marc
    We've seen other reports of this, and some tickets have been sent up for developers to take a look at. So this is something we are currently aware of.
  16. Marc
    You would have to provide an example. However its possible its causing you issues, yes.
  17. Marc
    Thank you for letting us know 🙂 Glad you got the issue sorted
  18. Marc
    Im not seeing any issues on your site at present. Have you since resolved this?
  19. Marc
    There is only one ticket from your email address on file. Do you ahve another email perhaps? Also, there has been no respond to that ticket as of yet unfortunaetly, which is why you havent had the database backup yet. Please respond to that again, and let us know here once you have. I can then check it straight away. It seems you have a problem with your outgoing emails to us there
  20. Marc
    I have reopened the ticket for you so we can conitnue there
  21. Marc
    I have created a ticket for you on this, so we can look into the issue further
  22. Marc
    I see that was already addressed for you in a ticket. Generally support can be slower over the weekend period 🙂
  23. Marc
    No problem. If you are unsure on this any further, you would need to contact your hosting company for information on what details to enter.
  24. Marc
    I have created a ticket for you on this. Someone will be in contact as soon as possible
  25. Marc
    Please could you provide exact steps to reproduce this? Im not able to reproduce in the manner I was using to delete, so I may be misunderstanding here
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