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Marc

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Everything posted by Marc

  1. Marc
    Is there any possibility you have been on that topic for 8 minutes or more? I ask as I notice in the last screenshot it was posted 8 minutes before.
  2. Marc
    We have found a resolution to this, and will have a fix for this in the next upcoming release of the platform
  3. Marc
    Quite correct there. More specifically this one for 4.6 which states to try and ensure the software is working with PHP 8.
  4. Marc
    You would need to leave at least one in place so we have something to look at. If you want to create one yourself, then provide a new example, we can certainly look from that instead. Alternatively, if your user is awaiting access, can you not give them the user group access without marking that invoice temporarily? Please note, our standard support (not advanced) can be up to 72 hours. Advanced can take longer at times. So you will need to have something in place for some time. Im not sure what you mean on this part, as I havent provided an email.
  5. Marc
    Yes, you can continue the upgrade, but it will disable the application/plugin that is not compatible, and you will not be able to enable it again until its been updated. This is because it will render your site in an unrecoverable state otherwise.
  6. Marc
    Hi Teddy, I was just checking over your FTP details there, and these appear not to be correct. We are getting connection refused. Please could you check over the details there?
  7. Marc
    Thats excellent. Thank you for the feedback
  8. Marc
    It should be noted that PHP 8 as a recommendation has actually been the case for some time also.
  9. Marc
    No. It wouldnt matter what version of PHP you are currently on. The system will check that your applications/plugins are ready in preparation for our minimum version being PHP 8, and our recommended version currently being PHP 8
  10. Marc
    It may be. You can do most things visual by theme amendment. I'm not a designer myself unfortunately. My mum did pin up a picture I drew on the fridge once when I was around 7, but Im not sure that qualifies me
  11. Marc
    If you go to System->Site Features->Applications you can click on "Check for upgrades" in the top right. Your admin CP only checks once a day
  12. Marc
    The link will only show with the green tick for users who are the topic starter, and not for mod/admin, in order to encourage them to click the correct answer. For mod/admin it remains as it was
  13. Marc
    No problem at all. 🙂
  14. Marc
    There is no way in which to do this by default without customisation to your theme unfortunately. By design, the sidebar will simply drop under the content once the page width reaches a set width
  15. Marc
    the constants file must remain in place. Cloudflare indeed may well have been the cause there if its caching the files themselves. Glad you have it working 🙂
  16. Marc
    Sorry to see you were having issues there. I have now completed the upgrade for you. Note the following items were shown post upgrade
  17. Marc
    Sorry its not clear here if you are asking if you can have them in reverse order, or saying you are seeing them in reverse order. They would/should always show in the same order on mobile as they do on desktop.
  18. Marc
    We would never leave things off for any longer than absolutely needed. We certainly understand people use these things and wish for them to be enabled if possible. I have created a new ticket for you and excalated it to our developers, so we can get this looked into
  19. Marc
    Sorry to appear like Im repeating things here, but you need to disable all 3rd party items and test this, and if you wish for us to then look further, allow us to do the same. I can then get your issue into a ticket. I have not seen this happening anywhere else, and actually the paypal transaction is coming in correctly (it shows approved in the transaction) so something else is going on there and we need to start ruling things out
  20. Marc
    As mentioned in the message there, you need to contact the author of those items to correct the issue with the applications in question. This has been done in order to prevent your site from crashing entirely and being inoperable.
  21. Marc
    Please could you set it up as you expect it to work, and ensure you have provided acces on file? We can then take a look to see whats going on there for you
  22. Marc
    Im not sure where you came to this conclusion. We have not yet tested as you have stated you wish for no 3rd party items to be disabled on your site. As mentioned in other topics, while we can give advice, we are unable to directly intervene without being able to do this. Our advice is that you do this and test, and if you have the same issue, you would need to allow us to do so while we look into the problem, if you wish for us to assist further
  23. Marc
    If you could that would be helpful in determining what is happening, so we can get you a resolution
  24. Marc
    Yes. Please do not mark them. Theyt would not be immediately marked as paid, as paypal do not sent them immediately. I feel this may actually be what you are missing
  25. Marc
    Is this the latest release, and have you disabled all 3rd party (including theme) while testing? Unfortunately as with the other, its difficult to check in a situation where we cannot test scenarios
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