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Marc

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Everything posted by Marc

  1. Marc
    This is something which would be a hosting issue, rather than an issue with the software. Once the download starts, the software is no longer involved
  2. Marc
    The above would indeed be your only option there. The issue is that the source you are copying from has a background and text colour set, and so its pasting exactly what was copied there It would not paste images, as you are now pasting plain text.
  3. Marc
    You havent said what error you are receiving. Please create another topic relating to this if your issue is not related to twiter
  4. Marc
    Please check this with default unaltered database templates. Its very likely this is what is causing you problems.
  5. Marc
    The setting you are looking for is in System->Settings->Posting, and is called "Automatically Embed Links". If you switch this on, it should solve the problem for you.
  6. Marc
    Issues such as these are generally caused by caching problems. Taking a look on your site there, it seems this is not clearing as I would usually expect. I have noticed that you are using cloudflare. Please could you disable this, then go to support in your admin CP and click clear cache. Refresh the page and see if the issue is still present
  7. Marc
    You would also need to speak to your host on the key length issue there
  8. Marc
    You would need to look further into this with your hosting company. The underlying error for this is indeed a mysql issue IPS\Db\Exception::2002 Connection refused
  9. Marc
    Similar issue, but slightly different area
  10. Marc
    As you stated this was the error, it was trying to allocate over 2G Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 1077367400 bytes)
  11. Marc
    Im not able to replicate this on the latest beta release, so it does seem it has been resolved in the next upcoming version
  12. Marc
    There would be no way to reply to a specific post without doing one of the above to state what you are replying to
  13. Marc
    Sorry, Im a little confused here. You had checked your error logs and it states there that you are out of memory, which is what is causing you the issue. This would not necessarily correlate to file size. If you havent upped the memory limit since you were trying this last, then nothing will change. You need to temporarily significantly increase your memory limit setting.
  14. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  15. Marc
    The problem is that you are changing the wrong value. Its memory_limit that you need to be increasing
  16. Marc
    Done 🙂
  17. Marc
    A ticket was already created for you on that, and we are awaiting response from yoruself. Please respond to the email and we can then proceed
  18. Marc
    You have the same issue there. You are running out of memory. You would need to up your memory limit again in order to ensure there is enough for moving large files across. There is no cancel option, as this has already been started, and even if that button were to exist, it would actually have to start a move process itself (to move the items its already moved back)
  19. Marc
    Before we go any further, please visit the support section of your admin CP and address the mysql items in there, then test this again. If you then still have the same problem, let us know and we can get this escalated for you
  20. Marc
    The above was a little different as it was a convesion where it was previously already set this way. What I would suggest doing, is simply moving the members in your current member group to a new group, then renaming the group to whatever you wish for it to be called.
  21. Marc
    It sounds like you may wish to mass move members there. You can 'move' members to a group, providing you have criteria in which to search for those members on. To do this you would go to members in your admin CP as you have been, but instead of clicking on a member, click on the cog icon in the search bar. If you can filter out the members you need there, when you have your search results you will see a 'move' link above the list.
  22. Marc
    No problem. Glad to hear thats now resolved
  23. Marc
    Glad to hear you managed to get the issue resolved. Please let us know if you have any further issues.
  24. Marc
    Sorry about that. There were some issues in reproducing the problem there, which I have now been able to reproduce on your system. I will be escalating your ticket shortly.
  25. Marc
    Sorry to see you are having issues there. I have created a ticket for you on this, and someone will be in contact as soon as possible.
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