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Marc

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Everything posted by Marc

  1. Marc
    We have seen reports of this in the past on self-hosted environments, but unfortunately have never been able to actively replicate the issue
  2. Marc
    Ive created a ticket on this for you, so we can get it looked into
  3. Marc
    Please let us know if you still see issues on PHP 8 once you have upgraded to the latest release, as you shouldn't see that issue
  4. Marc
    Please feel free to post up within our suggestions area, if this is something you would like to see appear in the future
  5. Marc
    It will take quite some time to catch up, as it will have quite a few to go through with it having not been running
  6. Marc
    You would need to respond to the email you were sent. I will get this chased up for you to see if we can get some movement
  7. Marc
    I have created a ticket for you on this. Please could you screenshot all settings and respond to the email with those?
  8. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  9. Marc
    Its worth mentioning also, that if you wanted to be really creative about it, you could create a stream, add a link to it on the menu, but only allow it to a set group. Have a group that has posted say 5 or less items that it shows to, and nobody else. This way you end up in a situation whereby you gain the members you wish to help find their content, while removing the clutter for people who already know how
  10. Marc
    Glad to hear it 🙂
  11. Marc
    Thats correct
  12. Marc
    You look to be using a google workplace account which is why that will be being asked. I would say external. Although to be honest I have never seen that question asked
  13. Marc
    Those are warnings rather than errors, and are correct at present
  14. Marc
    Could you please confirm you are using the exact steps above? As I am unable to replicate this
  15. Marc
    I have created a ticket for you on this so we can take a look
  16. Marc
    You would set this up from Customization->Appearance->Icons and Logos . Its "Default share images" you are looking for
  17. Marc
    Feel free to PM it to be if you like, but what I mean is the user you are logging into your admin CP with when you get this error. You have a permissions error we need to look at for you, but dont know the user you are logged in as in order to check this
  18. Marc
    Please then check your error logs again, as we need to know what the error is now collab has been removed
  19. Marc
    Please could you check the contents o these are the same, as if that setting is switched off, nobody should be getting those emails at all. Please be aware that support issues can be up to 72 hours. While we are nowhere near this long, there will be times where it takes longer to respond. These are direct support requests, they are simply in a different location than they were previously.
  20. Marc
    I have created a ticket for you on this, as this will need to be looked into further
  21. Marc
    No problem. This will be looked into for you further on the ticket
  22. Marc
    That wouldnt have been the case, or it wouldnt have saved in the first place. Glad to hear its working again now for you
  23. Marc
    Are you referring to a cover photo here? I am not seeing any issues with this on my end
  24. Marc
    I have chased this up for you and will respond shortly
  25. Marc
    This is in your email
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