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Marc

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Everything posted by Marc

  1. Marc
    Please ensure your access details are up to date, and we can then take a look at the error logs. Not sure what is in your screenshot there as you appear to have attached the snag file, rather than the image
  2. Marc
    What you would actually have is gallery showing at root (just your URL) and forum showing at /forum/. Or the other way around. Depending on which is set as your default application. Does that make sense?
  3. Marc
    are these only applications from one specific author? I feel we need to narrow that down first of all
  4. Marc
    The answer to this would be that it depends on what you wish to see. If you rename it to gallery, you would then have gallery/gallery in some places or gallery/forums If you are looking for only /forum and /gallery you would need to move to root. Is this what you are looking to do? If you are, you would move all your files and folders out of the forum folder to root, then edit your conf_global.php file to change the URL (removing the /forum/ part of things)
  5. Marc
    Please do let us know the outcome
  6. Marc
    Please could you let me know which theme? Also have you tested this with all 3rd party disabled? I am unable to replicate this locally
  7. Marc
    It can take time to support newer versions of PHP as they are released. In this case however, 8.2 is still in beta, so we would not have begun looking at this as of yet.
  8. Marc
    We would need more information on what exactly has been said there. The above tells us only that the server is being utilised to its capacity, but doesnt say what queries, or any other information that we can action, unfortunately.
  9. Marc
    Yes, that would indeed be the case as it would need time to monitor your site and log them
  10. Marc
    Very sorry to hear you are seeing this again. We are working on some things in the background at present which I suspect may have caused this. We should have this resolved as soon as possible.
  11. Marc
    Have you checked this with the authors of those applications?
  12. Marc
    I believe there is a PDF included with that product which states how and where to get support, if I remember correctly
  13. Marc
    Very sorry to hear about your father. Please let us know once you have managed to get that done, and we can take a closers look if needed.
  14. Marc
    You would need to speak to the author of that application to ask the question. We would not be able to advise on 3rd party items, unfortunately.
  15. Marc
    Before we go any further through this, please update your site to the latest release of the software. You appear to be a version behind (soon to be 2). You would then need to ensure the user you have on file has access to see the items in that feed if you still have an issue. We dont seem to have that access at the moment unfortunately.
  16. Marc
    As mentioned, if you are unsure, please update your access details. We can take a look and advise 🙂
  17. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. In addition, please could you let us know the user you are logged into the admin CP as?
  18. Marc
    Sorry for the confusion here. We dont actually support version 2.0 endpoints as of yet. You would need to use version 1 endpoints and request the permissions at present. We do have this on our list of things to do.
  19. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  20. Marc
    There is no way in which to do that at the moment, however I have moved your ticket to our suggestions forum, where it may then be considered for future releases
  21. Marc
    Could you please confirm you have exactly that issue shown above?
  22. Marc
    Please feel free to run slow query logging again for a while and let us have another copy. This may well have changed now your table types have changed. What I would ensure you are aware is that resources are not the same as correct configuration. You can throw as much resources as you would like at a server containing mysql, but if the mysql instance itself if not configured to efficiently use that data, then it will make no difference
  23. Marc
    You would need to contact your hosting company on this issue. The problem you have is a crashed or missing table. In. this case the table core_follow_count_cache
  24. Marc
    Your site is actually in a forum folder, which may be what is causing the issues. Please click on check again, and it should work after changes I just made. If it doesnt, please disable 2 factor authentication so I can take a look for you
  25. Marc
    There isnt much I can add to the above. Default configurations of items are something your hosting company would need to resolve
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