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Marc

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Everything posted by Marc

  1. Marc
    You are using PHP 7 at present, however we recommend PHP 8, and as it mentions in the message there, we are in the process of migrating to PHP 8 entirely
  2. Marc
    Clear cache button in support in the top right will clear some, but possibly not what you need. You can also disable an application and enable an application With regard the setting it's the "Enable template disk caching?" setting on the "Server Environment" tab. If its switched on and you are having issues constantly, I would suggest leaving it off
  3. Marc
    In answer to this question by the way. You can switch it to database, save, then switch it back.
  4. Marc
    If your database is serving quicker than the disk, if files are not always being saved first time, if you are limited on disk space. There are a number of reasons that may be the case. Usually its when things arent being saved to disk properly or in a timely manner, and it leads to things like the above
  5. Marc
    You need to let them know there are items processing for 308 seconds on a mysql system table (that means its related to mysql itself, and not any particular database)
  6. Marc
    It may be related to the INNODB tables, which is something you need to resolve. However given that even opening the login screen for the admin cp (its doing very very little there) is slow, I suspect its actually server related. As mentioned by my colleague above, you actually have system tables that are running slow queries there. Those arent related to the site in any way.
  7. Marc
    It would be worth checking what you have bought there, as we dont actually allow the transfer of licenses between people.
  8. Marc
    You need to ensure all your tables are using INNODB which will have an effect on performance. I would say however, even logging in is very very slow on your server
  9. Marc
    I have reported this issue, thank you
  10. Marc
    I have hidden your last post, but have the slow query log. Simply as it has your database name on it. I will take a look and see if there is anything I can see there
  11. Marc
    If its happening a lot, I would actually advise disabling it. Its not suitable for all server environments, and it seems in your case it isnt
  12. Marc
    It is actually only things on the front end of your site that are taking a long time to load. I suspect one of the server status updating items. I would suggest disabling these one at a time to see what is happening there
  13. Marc
    If people are changing their profile pic regularly, they will always happen. You can of course remove that from the feed if you wanted
  14. Marc
    If you are unsure how to set up a cron job, please contact your hosting company who would be able to assist you with doing that
  15. Marc
    If you are having problems here, you may be better to gain assistance from someone who offers this service. You can find people offering legacy update services here https://invisioncommunity.com/third-party/providers/
  16. Marc
    Please could you confirm what exactly you are looking to delete, as its not clear what you mean there. Are you referring to the topic? Google results? Or something else. And automatically delete when?
  17. Marc
    Please let us know if you attempt this again and have the same issue. At that point, we would of course need to look into it
  18. Marc
    I removed the login details. Never post login details on an open forum. Please ensure you change the password on that account you posted. Glad to see you have the resolution there
  19. Marc
    I agree 🙂
  20. Marc
    I have created a ticket on this for you. Someone will be in contact as soon as possible
  21. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  22. Marc
    Happy to hear that is now resolved for you 🙂
  23. Marc
    I have created a ticket for you on this. Someone will be in contact as soon as possible
  24. Marc
    Please try switching between GD and imagemagick and see if you get the same on both. I suspect this is what is processing the image on the server that is causing you issues.
  25. Marc
    Please disable cloudflare in the first instance. Its very likely this is what I causing issues here
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