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Marc

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Everything posted by Marc

  1. Marc
    If they were both using PHP 8, you would indeed have had the same issue on both
  2. Marc
    Please let us know what page that is one, and we can then take a look for you Edit: Seems you fixed it quicker than we replied 😄 Glad to see you got it working
  3. Marc
    Please could you reword the original message, as Im not sure what you mean there. We are aware of an issue with PHP 8 during install, so if thats what you are using, you would need to restart that, and install with 7.4
  4. Marc
    Actually both. The table itself needs the prefix changing as well. If you are having that issue, you would need to contact your hosting company for assistance
  5. Marc
    That is indeed the correct way to go about it, and glad you have what you need there
  6. Marc
    Thank you for adding that info 🙂 Glad we were able to find that for you
  7. Marc
    Glad to hear the issue was resolved for you 🙂
  8. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  9. Marc
    Hi Nathan, Just spoken to one of the developers, and we are aware of the issue. Its being looked into at present
  10. Marc
    No problem. Thank you for letting us know
  11. Marc
    Hello, I dont seem to be able to replicate this any longer. Can you replicate still? If so, we may need to investigate this on your instance so I can get a ticket created for you
  12. Marc
    Before you do provide these. We can see there the permission has been switched off there. These dont look to be post before register, unless those users have managed to complete their registration. If they have, then this could have been done regardless of that setting. If they havent, then they actually posted as guests there, and the guest permission for those forums has been removed. Guest posts for Post before register simply dont show at all unless they register
  13. Marc
    As mentioned above, post before register will not allow people to complete a topic, so I suspect something else is happening here. We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  14. Marc
    you have a non-registerable name set as the following, that will match on that name: *ass*
  15. Marc
    No. Rebuilding will not cause sending of notifications for those issues during rebuild. Only for those after the rebuild, where requested to be received by the member in their settings
  16. Marc
    Please fill in the login email rather than display name, as your site requires that for login
  17. Marc
    Please let us know the next time you see this happen so we can take a look while the issue is in place
  18. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  19. Marc
    No. On the "Server Environment"tab, you will see "Enable template disk caching?"
  20. Marc
    Do you have an example I can take a look at?
  21. Marc
    Please feel free to let me (or any member of staff) know, and we can review from there. No need for the apology. Frustration happens 🙂 Glad you found the cause there
  22. Marc
    We have an open bug report for it at present. I am unable to give a date for fixing this at present unfortunately
  23. Marc
    Please use PHP 7.4. There is an issue on PHP 8 with installation at present
  24. Marc
    If you are having issues, I would suggest not having it cache on disk. That will not be suitable on all servers. Is it working correctly when that setting is switched off?
  25. Marc
    There would be no other way in which to do this unfortunately.
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