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Marc

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Everything posted by Marc

  1. Marc
    This would not be present on the package you have purchased there. When you are on the free trial, you will have all features. However once you purchase you would gain only the features for the current package you are on. These are not available on the beginner package. Full page builder access is available only on the creator pro and upward
  2. Marc
    If you had the application installed, you would include that, yes
  3. Marc
    We would need access as a whole so we can investigate. At this point we are unsure what to suggest, but often once we get in there the issue either becomes obvious (we can tell you what it was) or becomes an obvious issue (needs escalataion). Please ensure all access details are up to date, uncluding ACP and FTP in case of escalation
  4. Marc
    I have created a ticket for you on this, so we can get that sorted out for you
  5. Marc
    The above is correct. There is no way in which to bypass this if you have addresses switched on
  6. Marc
    No problem at all 🙂 Happy stomping
  7. Marc
    This is something you would really need to post as feedback here https://invisioncommunity.com/forums/topic/469586-feature-deprecations/page/9/
  8. Marc
    As with the other topic, please check this on a default unaltered theme. It looks like you are having issues with your own theme there
  9. Marc
    The preview that is shown is not something over which we have control. Its youtube that controls what is shown there, and for some reason does show them differently on mobile at times. With regard the layout overlaying, please check this on a default unaltered theme first of all. If you are then still seeing the same issue, please let us know and we can take a closer look for you.
  10. Marc
    Im in the UK personally, so if you run at that time, it will be around midday here. I will be around. Just to note, I just noticed you asked if I was around in PM. Always ask in the ticket as there will have been other people around when you mentioned you wanted to get it going there.
  11. Marc

    Test Site

    Marc replied to bosss's topic in Technical Problems

    Your test site is set one time and only reset when you reset your main URL. All testing must then be done on that test location URL. If you need to change that test URL before that point, please let us know. Many will tend to use a subdomain which they can then point at any location they need for testing.
  12. Marc
    Its https. You should be able to tracert to that domain from your server
  13. Marc
    No problem. Glad you have what you need 🙂
  14. Marc
    Thank you. I have added some notes to the bug report on those
  15. Marc
    Glad to hear that solved the issue for you 🙂
  16. Marc
    Please do of course let us know if you do see any issues after that point
  17. Marc
    No problem 🙂
  18. Marc
    Please disable all 3rd party applications and plugins first of all, and test on an unaltered theme. Are you then still seeing the same problem?
  19. Marc
    This issue was patched. If you go to the support area of your admin CP you will see optional patches available to apply there
  20. Marc
    Glad to hear things are now working as expected 🙂
  21. Marc
    Please upgrade to the latest release and test this in the first instance. If you are then still having the same issues, please let us know, and we can take a look for you.
  22. Marc
    There is no automatic renewal on the marketplace at present
  23. Marc
    We do not block traffic from any external IP addresses
  24. Marc
    No problem. Thank you for letting us know 🙂
  25. Marc
    If you go to the support area of your admin CP, you will see an optional patch that will resolve this issue
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