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Marc

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Everything posted by Marc

  1. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  2. Marc
    Glad to hear you got the problem resolved 🙂
  3. Marc
    This is correct. You need to contact your hosting company regarding this issue.
  4. Marc
    I have tagged our developers to see if this is something we can do.
  5. Marc
    The software itself does not state what type of row format to use for the creation of tables. This is something that should be taken care of by your mysql provider. We recommend dynamic of course, and the support area of the ACP will actually warn you if they are set otherwise. There is no need to check from mysql directly if its not coming up there With regard mysql version, if you are seeing issues with the latest mysql release, please feel free to report those as bugs.
  6. Marc
    Please could you confirm you are getting that same error on all applications?
  7. Marc
    Please take a look at the following on how to whitelist, if the above is the case
  8. Marc
    It looks like you may not be on the latest version currently. Please could you update to the latest release first of all, and then let us know if you are still seeing this happen on new imports?
  9. Marc
    The converter needs access to the file system, and to the database, it isnt really something that is possible
  10. Marc
    These can certainly be discussed with our sales team at the time you wish to investigate this. We can then get the exact rules you are using now, and advise accordingly. Generally however, this has not been an issue. It actually depends if thats what the person requires. In most cases the DNS woul dactually be hosted by ourselves. I know yours isnt for your specific requirements, but its not something specifically needed in this case.
  11. Marc
    If its assets only, those are largely irrelevant, as we would just change the storage method and the links are taken care of by the software. With regard redirects in general, it would depend on your individual requirements, but we can generally accommodate where these are needed
  12. Marc
    This is more redirecting a whole location rather than individual pages As you are self-hosted there, your hosting company would assist with any redirects you need on your product
  13. Marc
    Please disable all 3rd party items and then test this again. The issue you are having there, would tend to indicate an issue with items that arent compatible with PHP 8
  14. Marc
    Sorry, there seems to be some confusion. This is certainly not the case, and we do indeed offer support on our live product. We would not offer support test installs. However, in this scenario, of course we would assist. Please bear with me while I take a look. In the meantime, has anythign at all changed since last night? Please clear your browser cache entirely, and ensure you are going to only /admin/ in your browser. I am logged in with the details you have provided with no issue at all there
  15. Marc
    We would not provide assistance with test installations. if your copy is not working correctly, you would be best to recopy this
  16. Marc
    No problem at all 🙂
  17. Marc
    Yes, if you wish to use your own email, you would need your own email service to do this. Not sure what you mean here, to be honest. Cant wait for what? You appear to be self hosted
  18. Marc
    The same would apply there. It still needs to be able to contact the licensing server.
  19. Marc
    Bots can only access areas that guests can access
  20. Marc
    I would usually expect to see applications and plugins set to 777, along with uploads, if you have any on 777
  21. Marc
    I still cannot log in here. Please could I confirm this is the live URL on your license?
  22. Marc
    Could you please clarify what you mean by the private sections here? If you mean sections you create yourself, you can set the permissions to what you need. Please see the following for examples on how to do this
  23. Marc
    I understand the issue you are getting there, however we need the correct password. Please could you update that new password on file?
  24. Marc
    Glad to hear it John 🙂
  25. Marc
    That would actually indicate your server cant contact the license server, rather than there being an issue with your key. Please check the server you are running that on, can externally connect to remoteservices.invisionpower.com
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