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Marc

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Everything posted by Marc

  1. Marc
    Is this for guests on the front end?
  2. Marc
    Glad to hear you found the problem 🙂
  3. Marc
    You have quite a lot of issues under the mysql section that you need to address in your support area there. Are these old posts or is this happening if you post now?
  4. Marc
    Im not sure what else I can really add there. There is no other way than what I have mentioned above. As mentioned, this may actually be an incorrect statement.
  5. Marc
    Im not seeing any issues at all on this end any longer. Unfortunately that does indeed seem to be an issue on your browser there
  6. Marc
    I have confirmed this with a developer, and you need to either upgrade, or you need to restore completely. Its not as simple as removing a file any longer unfortunately. I fully understand what you are asking there, however the solution isnt what you are requesting, and may actually break your site. Upgrade tables can be written even if there has been an issue with extraction. Please could you also update FTP details so we can confirm why the extraction process failed?
  7. Marc
    No, this should be shown under the mysql section if its not set already Before we go any further, do you know what was supposed to have been posted there?
  8. Marc
    Within your admin CP, the support button is in the top right
  9. Marc
    Its probably just not checked again since. Check that again in 24 hours time and see if its happening again then. Also, please do the same with the license refresh. Leave it 24 hours and try again. please dont try it in the meantime, as I feel you may be getting blocked through repeated attempts here
  10. Marc
    There is a way to restore. You would restore all files and folders, and the database. What you have done here is restore 50% of the components,w hich would leave your site offline longer to your users. As its 'unexpected' there would be no way in which to do this. Quite simply, if we knew it was going to happen, it wouldnt happen. As a self hosted customer you would be expected to take care of full backups of your site and restore in full should there be issues. It does need to be noted here, you were responded to within 30 minutes, and we are trygin to assist you. You havent been left an excessive amount of time here. As I mentioned above, you need to upload a fresh set of files from your client area. Once you have done this, please visit /admin/upgrade to complete the upgrade procedure. It looks like you are missing something here
  11. Marc
    Please go to the support area of your admin CP, and check to see if its stating you are not using UTF8MB4 at present, as this would cause the issue you have there if they are upposed to be other characters
  12. Marc
    I can see your ticket there, and will get back to you on that ticket shortly
  13. Marc
    Yopu need to upload a fresh set of files from your client aea, then run the upgrade from /admin/upgrade . If you are then still havign issues, please let us know and we can take a closer look. Please dont restore parts of the site to try and recover. If you needed to recover it would be all files and database. I realise you are in a rush to get things back online at present, but you may actually prolong the issue doing what you are doing at present.
  14. Marc
    There actually doesnt look to be based on what you said there. However there was when I checked it myself here earlier today
  15. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  16. Marc
    I suspect if you aren't seeing anything anywhere other than your own custom exception handler, that error is probably caught and handled somewhere. I can tag a dev to see if there is any further advise we can give
  17. Marc
    Yes, please download from the client area
  18. Marc
    These are patch files, so it seems you are not doing this from a fresh download. Please download again as those files have changed
  19. Marc
    Its around 3 hours out at present.
  20. Marc
    Glad to hear that has been resolved 🙂
  21. Marc
    You need to disable the "Auto Welcome" application you have installed there. If you cannot get into the ACP, you would need to use recovery mode in order to do this. You can read instructions on recovery mode use here https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode
  22. Marc
    At present, it is not connecting to our servers. Unfortunately there is only your hosting company can resolve that issue. There are other issues with your hosting there too, such as the time on your server being incorrect, which can cause problems. Tasks are not running on your cron job. Your tables are running compact rows. Please take a look at Support in your admin CP and address those first of all.
  23. Marc
    You can find a direct link to the checker here if needed https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/
  24. Marc
    Please could you provide more information on what you are trying to renew? Its not clear if you are referring to your invision purchase, a marketplace purchase, or purchases on your site
  25. Marc
    This may also be due to webhooks not being enabled on stripe, so ensure you have them all enebled
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