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Marc

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Everything posted by Marc

  1. Marc
    Glad to hear you have that resolved 🙂
  2. Marc
    Its being looked into. From what can gather it looks like its related to the extremely high number of moderators and forums on there, but we are looking into it.
  3. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  4. Marc
    have you checked the items themselves, to make sure you are not following them?
  5. Marc
    Glad to hear you got yourself upgraded 🙂
  6. Marc
    This is something you would add yourself. Its not something we would do on your behalf. Please take a look through the following topic to see if this has any of the answers you are looking for If it doesnt, and there is private information you need to discuss, I can open a ticket for you. Note however, this is not something we set up for you on your behalf
  7. Marc
    That certainly should not happen, no.You can create as many groups as you need. Are you using any level of caching on your server?
  8. Marc
    Lets get a ticket created for you, and we can see what is causing the issues. Someone will be in contact as soon as possible
  9. Marc
    It sounds like you have had to manually upload files because the auto upgrader hasnt been able to write to disk. What you have done there however is uploaded a fresh set of files and replaced folders, rather than merged. So you have replaced the uploads folder (removing all its contents in the process).
  10. Marc
    I have created a ticket on this for you, so we can get it resolved
  11. Marc
    The above is correct. Also, if in this instance you have just set up the cron for the first time, bear in mind you would dismiss that notice yourself, and it shouldn't then return. It wont disappear itself instantly until it has had chance to run all the tasks.
  12. Marc
    If this is happening on the next upgrade, please let us know. It sounds likely this was an issue in the version you were upgrading from, and the upgrader itself would correct any database issues. Therefore its unlikely you will see this on the next upgrade.
  13. Marc
    Its not something we can resolve, as its not ourselves blocking your connection. Its your host that is having problems with connecting
  14. Marc
    If you do not have support for your hosting services, you would need to employ someone who can investigate this for you on your hosting, unfortunately. As randy mentioned, it could be that you are not using at least TLS 1.2, but its unlikely if you have been using it previously. Have you perhaps considered our cloud solution? This may suit you better if you wish not to deal with hosting at all.
  15. Marc
    Either way, glad to see you resolved the problem.
  16. Marc
    That does sound odd, and I have tagged our developers to see if they can shed any insight
  17. Marc
    This being the case, I can get this sent on to our developers, however note it does say the service itself is still active. Its just not supported at present. What issue is it you are having when you try to use this?
  18. Marc
    This may well simply be cache. Is it staying that way, or does it eventually show read?
  19. Marc
    We do not provide old versions of the product unfortunately. However this is not needed to upgrade. You would do the following Update to PHP 8 Run the requirement checker to ensure you have everything set correctly on that PHP versionhttps://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/ Upload a fresh set of files from your client area Run the upgrader from /admin/upgrade directly
  20. Marc
    No problem. Glad to hear this is now resolved.
  21. Marc
    Please could you provide me with the full message they sent over to you?
  22. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  23. Marc
    Have you actually tested on a default theme? Asking due to the last item there
  24. Marc
    It could indeed, yes. Please disable that and test first and foremost
  25. Marc
    No problem at all. 🙂
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