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Marc

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Everything posted by Marc

  1. Marc
    Thank you for the confirmation there. Unfortunately, that would be an issue with the browser itself, and something you would need to bug report to them
  2. Marc
    Please could you let me have an example? I can then take a look on your site, as that sounds to be incorrect
  3. Marc
    Unfortunately this being the case, the issue can only be the browser. The software itself is pushing out the data, as you have seen on edge
  4. Marc
    I'm not sure which it is you dont get there. Is this a pages page? And if so do you have items on there which contain URLs? It may well not be, and you may be experiencing some issues which are fixed in the next upcoming release
  5. Marc
    I couldnt duplicate anything like the above also, which is what prompted the clarification
  6. Marc
    Please could you check if they are using the same browser, and also please check this on a default unaltered theme, with no 3rd party items enabled
  7. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  8. Marc
    Sorry, Im a little confused as to your post here. You have said they only wrap if your window is not wide enough, which would indeed be correct behaviour. Could you clarify what you mean there, as I see it doesnt look right on your image, but not sure what you mean on that
  9. Marc
    Ive created a ticket for this, so we can take a look at why this is happening. Someone will be in contact as soon as possible
  10. Marc
    We do not provide old releases of the platform unfortunately. You would need to do the following Update your server to PHP 8 Ensure it meets requirements using the requirement checker Upload a fresh set of files from your client area Run the upgrader from /admin/upgrade This really is the only option at this point, before we are able to provide further support.
  11. Marc
    I have now managed to get on there and look into the issue. Unfortunately, there is nothing there that is leading me in the right direction, and you are very considerably behind in upgrades. In order for us to look into this further, you would need to upgrade the site and ensure you are running the latest release
  12. Marc
    We do have some redirect issues resolved in the next release, if this isnt what is causing the problem
  13. Marc
    You wont have experienced it before if you are on a new host
  14. Marc
    Is this a pages page? If so, please check the URLs of items you have set in blocks
  15. Marc
    There has been no message from Jim relating to connection other than the one above stating he cannot connect. As mentioned, its not getting as far as the password. Also the length of the password is being saved. You see only 8 dots once saved for security reasons. Everyone sees that whether the password is 3 characters or 27 characters
  16. Marc
    No problem. Please let us know if you have any further issues
  17. Marc
    You should, yes. A 403 message from the server is that the server is actively preventing you from performing an action. As you mention, mod_security is the most common, but there are others such as securi
  18. Marc
    Glad to hear it 🙂
  19. Marc
    No problem. Sorry I couldn't be of more help straight away, but of course if it was only showing the first few or something, that would be easy to spot. But its showing things from years gone by
  20. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  21. Marc
    I have created a ticket for you on this, so we can look closer into the issue
  22. Marc
    Glad to hear you have the issues resolved with that patch 🙂
  23. Marc
    I need to know the handful it is actually showing in this case, as unfortunately without having this information, there is no way of me knowing if its showing a new one
  24. Marc
    I have split this into its own topic, as it was attatched to someone elses. At present, we are in a position whereby we are unable to assist as the (s)ftp details provided are either incorrect or inaccessable to us. Until this is resolved, we are unable to determine what is the cause of the issue, and we are in the position of guessing what may be the cause
  25. Marc
    Please could you confirm you have left this long enough to check. Just looking there, its currently showing an image from 2015
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