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Marc

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Everything posted by Marc

  1. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  2. Marc
    You would be selecting the site, not the app. Then once you select the site, there is a button for you to review access details
  3. Marc
    I would need some example links (to the posts) to take a look at for you
  4. Marc
    You should indeed have all tables running INNODB, and its likely why you have queries with "Repair with keycache" showing there. While this may well solve the specific issue you are experiencing though, you need to contact your hosting company about the fact you have tables crashing repeatedly, as that is an issue on the mysql instance itself.
  5. Marc
    You would usually use the DNS method. If you let us know what those DNS records are, we can then add those for you
  6. Marc
    From the message there, the error occurred on facebooks end
  7. Marc
    There isnt any way you would be able to do that unfortunately. Please feel free to post up within our suggestions area if you wish to see something like this in a future release.
  8. Marc
    Have a good christmas. Absolutely dont attempt the "fresh install" route by the way. There is no such method, and you are likely to make things worse. I would revert that. If you are having issues with the files showing as not changed, thats what needs looking at
  9. Marc
    Not within the core platform, but as shown above, there are 3rd party products which provide this functionality
  10. Marc
    Please let me know where it is you are seeing the error. Your site appears to be loading with no issue on this end
  11. Marc
    Once its broken on your test site again, please leave the issue in place and we can get a ticket opened for you
  12. Marc
    There is a caching issue at play there, and may actually be related to the theme. The first thing I notice in your screenshots if that you have all 3rd party items enabled, and the theme. When I disable them all, I do see the issue. However I also see the 3rd party items still enabled on the home page, which is simply not possible without cache at some level. When I switch the theme on that page manually, its then working with no issue.
  13. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. If you have PMA, please add the location of this in the notes
  14. Marc
    This is correct. There may be others such as showforum.php in there too.
  15. Marc
    No problem at all, Stan 🙂
  16. Marc
    I am not seeing any issues with the site you have set up, but it appears you purchased a new item, rather than upgraded the existing trial there. If you are still having issues let us know and I can get this to a ticket so we can discuss and get you sorted
  17. Marc
    A few decades now 🙂
  18. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  19. Marc
    Glad to see its now working in any case 🙂
  20. Marc
    This is part of our SLA, so unfortunately we do need to insist if you have modified files, they are reverted before we can provide support. I understand your frustration, but we cant be checking through a persons changes to see if they may affect part of a site. We also have many many occasions where its "It cannot possibly be that" where we find it is. Just as a note here, you really should be modifying via the plugin system provided for that purpose. We would never advise on changing files in any scenario
  21. Marc
    Sorry, Im a little confused as to what is being reported. Clear cache clears the cache. It wouldnt regenerate resource images as they should already be present. What exactly is it you are trying to achieve?
  22. Marc
    I have created a ticket so we can get this looked into for you
  23. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  24. Marc
    Also ensure that you have an application actually set as a default applications (star icon next to the app). I have seen it happen very rarely where that default is missing for some reason.
  25. Marc
    Same here.
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