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Marc

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Everything posted by Marc

  1. Marc
    Im not sure what you mean by hashtags here? If the user is shown as anonymous, then thats all that will show. There is nothing to diffferentiate
  2. Marc
    Do you have an example we can take a look at on your site?
  3. Marc
    There is no built in way in which to embed a signup method externally, other than perhaps iframing the site as a whole on your page, which will give you the same limitations (if not more) than you have currently
  4. Marc
    Please could you provide more information. Which topic list? Are you referring to a feed, the forum itself, main page etc? Also, we would need a link to that item to take a look
  5. Marc
    You may also find the following helpful to you
  6. Marc
    As far as built in solutions, there is no built in solution that would prevent this unfortunately.
  7. Marc
    glad to hear you were sorted out there 🙂
  8. Marc
    Those would be correct. Ensure you run all those in order of course, as it inserts the data to another table, and then drops it. And of course, as mentioned above, back up
  9. Marc
    Please add all information in your client area for access, and then confirm on the ticket I have just created for you
  10. Marc
    Thanks, Randy. You were indeed correct and its now been sorted 🙂
  11. Marc
    Actually the config setting tells the software what collation your site is using. So if that was set to show its using utf8mb4, then thats what it would think its using, and likely will have been at some point. Have you moved host at some point perhaps?
  12. Marc
    If you can provide an example for us to take a look at, we can certainly advise accordingly
  13. Marc
    Sorry to hear you feel that way. If you are unsure on hosting items, are you interested in our cloud solution? We can help you get your site moved over for you if needed
  14. Marc
    Could you please confirm you are using an unaltered language pack in the first instance?
  15. Marc
    No problem at all 🙂
  16. Marc
    You would not lose any information by reuploading those files.
  17. Marc
    Please post any suggestions you would like to see in the future within our feature suggestions forum. There are some suggestions you have there which will just be lost within a support ticket otherwise 🙂 It has to be said here, that you seem to have missed this may simply be a bug. Do you have an example we can take a look at on your site?
  18. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  19. Marc
    It is indeed. If you go to the support page on your admin CP, it will show you what that hook number is attached to if you click on the button provided for this
  20. Marc
    Haveyou just switched over to PHP 8 and upgraded? If so, I would suggest first of all disabling all 3rd party items. It may be that you have a 3rd party item there that is causing issues on your hosting, and your hosting is then throwing a service unavailable at you. As you are on 4.7.5, switching to PHP 7 is not only a bad recommendation from your host, but also not an option. The minimum requirement is PHP 8. Your hosting company needs to tell you the reason that your hosting is showing service unavailable. That is not a message from the software. It's a message from your hosting environment
  21. Marc
    This is correct, of course 🙂
  22. Marc
    Could I please confirm you have nothing showing within the support area under the mysql section that needs addressing, other than those queries?
  23. Marc
    If its now disappeared, it is indeed running 🙂
  24. Marc
    This means the user has been caught by a filter such as the ban filter or (more likely) the spam service. If you are testing over and over yourself, then you would get that eventually as the service will think you are spam. If the user who is trying to register is known to be a valid user, you can white list if needed. Please see the following guide on this
  25. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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