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Marc

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Everything posted by Marc

  1. Marc
    Thats not something doable unfortunately. I would ask, how many of these groups of people are there? If there arent too many, then the user themselves could sign up for a subscription without paying (leaving the invoice present) and then add the person who is to pay as an alternative contact on their account for billing. That person could then pay the invoice
  2. Marc
    This can only be due to an incorrect password. Its not something we can reset for you, however you can do this yourself. You would do this from the front end in the same location as any other account. So click to log in the front end, and click the forgotten password link
  3. Marc
    The church admin could create a club with paid access, if it is them who is creating the content of course. So the church admin would create a club, they can add anything they want to that club, and then invite them to it. The question really is on who is creating the content you want them to access.
  4. Marc
    There isnt a way of doing this at present unfortunately, but its an interesting idea. You could post this up within our suggestions area if its something you wish to see in the future. The way things work at the moment, the only thing I can think of is gift carding amounts to those members, who could then purchase the subscription themselves with a gift card
  5. Marc
    I understand what you are saying there, however unfortunately its an issue with the browser rather than on the invision platform
  6. Marc
    I would point out here that the marketplace downloads the files to your platform. If you are a self-hosted customer, you have access to all the files on your hosting at any point. If you are a cloud customer, you are actually running a service and not a downloadable product.
  7. Marc
    If you have an issue with your phone and our software, it would indeed happen everywhere for you. Unfortunately however, this is an issue browser side or it would be happening on all browsers. I'm answer to the question however, this is indeed the first time I have seen such a report.
  8. Marc
    We would need a specific example of where you are seeing this. Also please check with all 3rd party items disabled, and on a default theme. Often these are unfortunately caused by 3rd party items being out of date CSV format is what you would use for importing. Importing is done via the button provided in member>members in your admincp
  9. Marc
    There is no built-in way to achieve this at present, unfortunately. Please feel free to post in our suggestions area if you wish to see such changes in the future. Currently you would need modifications to achieve this.
  10. Marc
    I can see it happening there. Please ensure you have applied all patches and addressed the items showing in the support area of your admin CP before we proceed any further. You have several issues showing there currently
  11. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  12. Marc
    Sorry, Im not sure what you mean by members wont need this. There is no way in which to show to admin only
  13. Marc
    This does not appear to be true of your database templates (not your theme templates), which is where the error is coming from.
  14. Marc
    It happens. 😄
  15. Marc
    It is not currently possible to filter by calendar on that page. I have moved this to our suggestions forum for you, so it can be considered for future releases. Events, and the page you are referring to, is very new. Therefore there are indeed likely to be things others consider that perhaps we havent 🙂
  16. Marc
    We would need more information on who these people are. If you have plugins working in this area however, as you mention in your other topic, it would be worth ensure its not also causing this issue
  17. Marc
    It's the issue it caused I am saying it would be best to ask them to correct. Simply as they know exactly what was and wasnt changed
  18. Marc
    Thank you for letting us know, and glad to hear you have the issue resolved.
  19. Marc
    I have created a ticket for you on this, so we can get you sorted out
  20. Marc
    You would indeed need to take a backup in any case. Unfortunately I cant really tell you what it will do, as its not in a state that should be possible. I would have said the best way to resolve this would actually be to ask the author of the plugin to correct the issue that it caused.
  21. Marc
    Consider myself officially slapped by Nathan 😄
  22. Marc
    As mentioned above, there is currently no facility to do this. Please feel free to post this up within our suggestions area
  23. Marc
    The FTP details appear to be incorrect there
  24. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  25. Marc
    As mentioned, you would reset from your client area
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