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Everything posted by Marc
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Migrating to new domain (subdomain)
You would change the domain in your conf_global.php file once you have moved all the files to the new location (if indeed you need to move your files to somewhere else). Once that is done, you then need to visit your client area, select your license, and click change URL. This will reset your licensed URL so your license shows correctly. With regard 301 redirects, this is something you should speak to your hosting company about. This is usually done with an htaccess redirect file, but it will depend on your hosting and where exactly files are being moved or not moved on your host. The sitemap you dont need to worry about at all. The software submits sitemaps itself.
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How do i access my website even though the domain has changed
This has now been dealt with for you. Please check your emails
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Maintenance Tasks Not Running
If thats the case, its not actually running the cron enough when running with traffic. I would advise on setting up a cron job on your server for this, as stated in the message. I would also double check with your hosting provider on the cloudflare thing, as it does indeed look like its caching. I realise you mention you added an exception, but the message there would say otherwise
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Page: You do not have permission to view this topic.
You would need customisation in order to achieve this. There is no built in option to do this at present, unfortunately.
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How to disable mail
You cant. They are only enabled and disabled for individual items in that manner.
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Invoices - Gift Card - Spammed
Yes, thats correct. If you dont want them to be able to purchase anything at all, just block the checkout module./
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"Push notification keys missing"
Glad to hear it 🙂
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Several pages of uncaught_exception errors appeared in the system log
They are going in system logs, rather than error logs. Not sure if you can catch those as they are validation rather than an error
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Several pages of uncaught_exception errors appeared in the system log
My apologies, I thought you had disabled it because of compatibility. If its compatible, and causing you errors, you would need to report that to the author
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Several pages of uncaught_exception errors appeared in the system log
Not necessarily. It was probably a valid link, however that item would no longer work with the current release.
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Several pages of uncaught_exception errors appeared in the system log
Please could you remove the birthdays widget altogether and test that again?
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Posts site links are moderated
Good call, yes. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
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Posts site links are moderated
These seem to be 2 different issues here. The OP was reporting it was switched on, and shouldnt have been. Whereas thats an issue when it is on. I will take a look at that and report back shortly.
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Posts site links are moderated
Glad you found the issue, and of course check that on your next upgrade. If it switches again, let us know
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Posts site links are moderated
I havent seen any other reports of this. Are you saying that should have been selected, or it seems to have switched on upgrade?
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Inexplicable slowness.
Members can only edit up to 60 minutes, as per the settings on your member group (content tab). If its happening with admin, I need a specific post, and specific admin to look at
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Inexplicable slowness.
I would need to know what you are trying to edit, and also which user you are logged in as
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Inexplicable slowness.
You mention this, but havent mentioned what you are trying to edit. The message however would indicate you have a time limit on editing set on your usergroup
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Problem with membership and expiration
A ticket has been created for this
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Inexplicable slowness.
The first thing you should do there is to contact your hosting company if your site has suddenly started to slow down. I notice you havent yet upgraded to the latest release, but the reality is, if it was fine before and you havent done anything do it, then it can only really be your hosting company. Also, I would ask, is this actual slowness, or a number? We often find people chasing numbers on sites such as these, when there are actually no real world problems.
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Can't open Page Builder
Before we look, have you checked to ensure you have all 'moderator' privledges? Anything front end is moderator, not admin.
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Problem with membership and expiration
I would need to know who the user is, in order to take a look and advise further. If the invoice is not present at all, then that is a separate issue
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I need some advice please
Unfortunately, we do not provide upgrade services. While we can direct you in how to upgrade, we are unable to do this on your behalf. To explain. Upgrading is a case of selecting the upgrade button within your admin CP, however as you are on a version prior to 4.7, it would likely involve ensuring you are on PHP 8, and ensuring that any 3rd party items you have are compatible. Those are items you would need your hosting company for, and would need to update 3rd party items for. Even if we were to do the upgrade, those items would still need to occur If you are having issues on your hosting side of things on running your site, you may actually be better off on our cloud solution.
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How do i access my website even though the domain has changed
You would need to submit, from your client area, a message to our accounts team that you wish to change your domain back to our defaults.
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How to disable mail
If you edit the product, you should see this on the custom email tab