Marc

Very sorry to hear that you feel this way. However I must admit to being very confused about your post there. The issue was reported by yourself on 23rd august, which is a little under 2 months ago. It did also take a couple of week to get to a point we could replicate unfortunately, which led to a ticket being created on your behalf. This was then investigated by a senior member of our team and confirmed to be a bug. It can take some time to resolve some issues on the system. While we would certainly like to fix every bug overnight, unfortunately, this will not always be the case. We have had quite a large release, which (as with every release) will result in some bugs that need to be resolved, and these do have to be prioritise. Some may make the first release afterwards, and others may take a couple of releases to be resolved. As we release once per month, the amount of time you are looking at there is not something that is unusual in nature. This said, the bug in question has been assigned to a developer, and is being looked at. Some, unfortunately, simply take longer than others to resolve.

In the first instance, please try recovery mode, which you can find instructions on how to use here. We find that generally these issues are caused by 3rd party items, and this will allow you to recover from this https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode

Please go to support in your admin CP, and you will see an optional patch available. Please apply that and see if it resolves your error

There has been a patch created for this issue. If you go to Support within your admin CP, you will see "Optional" updates, which will fix this problem.

There has been a patch created for this issue. If you go to Support within your admin CP, you will see "Optional" updates, which will fix this problem.

There has been a patch created for this issue. If you go to Support within your admin CP, you will see "Optional" updates, which will fix this problem.

Thats always a good reason not to. 😄

There is indeed a patch for this one. Anyone else experiencing the same issue, please go to Support within your admin CP and apply the optional patch showing

I can see it happening there on my end too. However I cant replicate it at all on a stock install. Have you tested with default themes and default pages templates?

Thank you for letting us know, and glad to hear things are working.

This is currently still being looked into at present. Please note, its unlikely these would be looked at over a weekend period

The only way you will know the answer to the last question there would be to ask the author of that application. Glad you know what was causing the problem.

We have actually just moved where we do support. As mentioned above, it doesnt really change much Staff still see every issue you post We still have access to your details on file, and any access details you add We can get items to a private ticket should they have private information It does however also now have advantages You may find someone knows what the answer is, and answers you earlier You may see someone else post up an issue you are experiencing, and so you see how to resolve something in advance We have a process of log, and follow up for bug reporting. So when you report an issue, we will come back and tell you once its been resolved

It looks like this was a temporary issue, and is why you can no longer see any issues. I have run through that task and its running without problem

This is not something that is a feature of the platform at the present time, unfortunately

We actually no longer need the account there. Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

Ah, now this could indeed be causing the issues, yes. You would need to contact your hosting provider to resolve that issue

Im not sure where it is you are looking there, but Im seeing these on your site no problem. Please bear in mind if you were looking at the site as a guest, it may well have simply been a timing things (you were seeing cache)

If this is indeed items with a future publish date, Im not able to replicate this on our latest release, unless the user has access to see items that are to be posted in the future. We would need more information on this

Sorry, its not clear from what you have put above. Are you doing anything custom on the Invision side of things, or you just mean you are creating the feed using an app?

It is indeed the same one, yes

Any of you have a link I can take a look at?

Glad to hear you resolved the problem

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

I have just created a ticket for you. Please could you respond to that ticket, and attach an example email?