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Marc

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Everything posted by Marc

  1. Marc
    I would need to know the exact link that is being sent to the users email, rather than what you added there
  2. Marc
    No problem, Simon
  3. Marc
    I feel you may be misunderstanding my colleague there. Debug logging is not what you want to achieve what you are looking to achieve. If you cannot get to the ACP the first thing you want to do is to set recovery mode, as shown here https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode You may also see errors in /uploads/logs on your file system
  4. Marc
    It's the ftp details we need also in order to resolve the issue. Please let us know once that is ready
  5. Marc
    I would need to know what that says above. Is this saying no user for validation? I would also need to know who the user is in order to take a look for you
  6. Marc
    You would need to contact the author of that item to ask the question there. We are unable to assist with the removal of 3rd party items unfortunately
  7. Marc
    Excellent. Thank you for letting us know. Glad to hear you are sorted out
  8. Marc
    This is currently with our server guys. Please respond to the ticket if you have further information on egress
  9. Marc
    We all had to learn somewhere 🙂
  10. Marc
  11. Marc
    It isnt. But it is how you would designate what page to show to users in the event of maintenance. Please could you provide me with the contents of what you have added?
  12. Marc
    If you are getting a white screen, you need to check your server error logs to see what error is being registered first of all.
  13. Marc
    All good 🙂 It happens
  14. Marc
    Sorry for the delay there. It seems your post had been missed for some reason We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  15. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release. You can of course work around with the above from Randy if needed at present
  16. Marc
    There is no built-in way in which to do that, no. You would need to theme that out in order to do this.
  17. Marc
    Indeed it is likely to be the same issue there
  18. Marc
    No problem at all. 🙂
  19. Marc
    Im not sure I understand what you mean here. Secondary items and dropdowns are 2 different things. One is the type of link and the other is where its placed on our menu. Its not clear where you are having an issue
  20. Marc
    Sorry to hear you were having issues on the update with your moderator CP. I am not seeing that on my end, but will do some testing to see if I can replicate. With the upgrade part of things, if you change a PHP version, you would need to check to ensure you have the minimum requirements for the software after doing this. It would eventually be picked up in the admin CP, and would at times even break the software. However these are already minimum requirements even before the upgrade
  21. Marc
    I have created a ticket for you on this, and escalated to our developers
  22. Marc
    In your client area, there is a button for this at the top when selecting your license. However you can submit support requests here in the support forum also. Your client area can be found here https://www.invisioncommunity.com/clientarea/
  23. Marc
    That would indicate its not actually able to connect to the database on the details you are providing
  24. Marc
    We didnt provide PHP 8 support until further on in the software, and more 3rd partys are just updating now. So the latest version is what you would need
  25. Marc
    Have you ensured that the task.php file is executable?
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