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Marc

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Everything posted by Marc

  1. Marc
    Unfortunately, we are unable to assist with 3rd party items. Only the author would be able to assist with that
  2. Marc
    ^ what Randy said. Using something like Authy would be your option there
  3. Marc
    The above is correct. You or your host would need to convert those which already exist
  4. Marc
    Have you recently upgraded and moved to PHP 8? If so, have you ensured you have moved your cron to be running PHP 8 also?
  5. Marc
    The details you have there appear still to be incorrect. Please could you check those?
  6. Marc
    There is no built in limit, no
  7. Marc
    There are only the blocks you mention there. Each of those blocks you can filter to show a specific calendars events, but there is no way in which to show the whole calendar in a block
  8. Marc
    No problem at all
  9. Marc
    Before we continue, please upgrade to the latest release of the software, and test this again. If you are then still seeingythe same issues, let us know and we can take a closer look for you.
  10. Marc
    Again this is something either blocking you, or your server blocking them. As its in more than one location, its very very likely that the issue is your server itself. You would need to contact your hosting company on this
  11. Marc
    Hi Michelle, Sorry to hear you have had an extended wait there. Our sales department is quite busy at present, and would take longer to go through than support. With items such as these, there wil be times where questions need to be posed to development staff to see what is involved in the work, in order to then come back to you. So by nature, that it itself can take more time. I assure you someone is dealing with your queries, and will be in touch as soon as possible.
  12. Marc
    No problem at all 🙂
  13. Marc
    Yes, you can switch on tags from within the database settings on the options tab
  14. Marc
    No problem. Good luck with the theme update
  15. Marc
    Please could you update to the latest release and see if that is still happening? I havent seen that happen elsewhere
  16. Marc
    Ive created a ticket on this for you, so that we can discuss further
  17. Marc
    When using the WYSIWYG block, it acts in the same manner as the editor, so would respect maximum width etc. You would need to create your own html block from the admin CP with that image in, and code the CSS according to what you wish it to do. Or add this into your theme accordingly. There is nothing that would make it the full width of the size on every device, unless you code that in somewhere
  18. Marc
    Please update your site to the latest release, and we can then get this ticketed for you, to look into further
  19. Marc
    I have taken a look, and there is nothing i can see as being an issue there. You simply have a lot of members who havent reponded to validation as of yet. It may well be it's a spammer that is putting them in. I noticed some of those are similar names, and same IPs
  20. Marc
    What issue is it you are having when you try to upgrade?
  21. Marc
    My colleague has just mentioned, it will actually be the server time there, not the mysql time causing issues, so your hosting company need to recheck this. Taking a look there, the time is out by a minute. It needs to be accurate, as there are items such as 2 factor authentication that would rely on the time.
  22. Marc
    Is it a specific browser that is being used?
  23. Marc
    You would need to also check the time/timezone set on your mysql instance, which may be causing you that issue. With regards the INNODB tables, that would indeed be for your hosting company to correct. I believe they have read the comment incorrectly. YOu have tables that are using MyISAM that shuold be switched to using INNODB. It is not saying INNODB is not available there
  24. Marc
    I have just taken a look there, and you dont appear to have purchased perscom through the marketplace. If you have purchased this elsewhere, you would be unable to install on your package, as you cannot install custom applications on the beginner package.
  25. Marc
    No probelm at all 🙂 Hope you manage to get sorted
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