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Marc

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Everything posted by Marc

  1. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  2. Marc
    They should be resolved now. This wasnt a specific release. It was related to the issues you also had this morning
  3. Marc
    It is indeed
  4. Marc
    Glad to hear everything is ok for you 🙂
  5. Marc
    No problem at all. Glad we got there in the end
  6. Marc
    This issue should now be resolved for you, and you should be able to go ahead and upgrade. Please let us know if you have any further issues of course
  7. Marc
    This issue should now be resolved for you, and you should be able to go ahead and upgrade. Please let us know if you have any further issues of course
  8. Marc
    This is intentional. You were looking on the global tab for that setting. If you deselect, it then allows you to be able to set it for indivual applications and forums.
  9. Marc
    I would need to know which group this is to take a look, but please also check on the forums tab on moderator settings first of all
  10. Marc
    Sorry to see you are having issues there. We are aware of the problem, and will have this resolved as soon as possible
  11. Marc
    Just a quick message to let you know I have got this one escalated for you. Someone will be in contact as soon as possible
  12. Marc
    I have created a ticket for you on this, so we can look further into the problem
  13. Marc
    Yes, that is correct
  14. Marc
    No problem, and good luck with your customisation
  15. Marc
    Ah of course. Are you happy for me to go ahead and get that done for you?
  16. Marc
    No problem at all. Glad to see you back online 🙂
  17. Marc
    Sorry to see you were having issues. It looks like your IP address has changed at some point while you were doing the upgrade, which has cased you the issue. I have completed that off for you, so you should be good to go again
  18. Marc
    I am not able to replicate this on the latest release with no 3rd party items enabled. Please disable all 3rd party items and test this again (including theme). Should you then still be seeing the same issue, I will need to know which database, and which user you are using to test with
  19. Marc
    You would need customisation to your theme in order to change this to how you wish
  20. Marc
    Sorry, Im a little confused what you mean here. You could you perhaps screenshot what you are seeing?
  21. Marc
    Glad to see that reduced the size. Please also check in Support (top right of your admin CP) and ensure you address anything under the mysql section. We do tend to see less issues like this (although it is indeed a hosting issue) when people are using INNODB that is recommended. I'm wondering if you may not be in your case
  22. Marc
    You should be able to use the latest mysql supported release.
  23. Marc
    Very glad to hear you managed to get the site sorted and back online 🙂
  24. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  25. Marc
    It would depend on what stats you put there. Stats are added using the block manager, which you can read more about here https://invisioncommunity.com/4guides/how-to-use-ips-community-suite/first-steps/using-the-block-manager-r309/
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