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Marc

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Everything posted by Marc

  1. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  2. Marc
    There is no way in which to stop people using specific tags, unless you give them only set tags to use
  3. Marc
    If you are having issues with a 3rd party item, you would need to speak to the author of that item
  4. Marc
    Only the author can answer that question, but yes it should do. The issue is that its not compatible with PHP 8
  5. Marc
    There is a fatal error being thrown with the reviewsystem application, despite it being disabled unfortunately
  6. Marc
    This appears to be an issue on your device there. I am seeing no problems on my end, and in fact twitter itself redirects it to that URL
  7. Marc
    These would be viewable if you have the ability to see hidden items. Could I please clarify that this is not the case?
  8. Marc
    The admin details there appear to be incorrect. Please could you check these?
  9. Marc
    Not always. Taking a quick look there, I suspect the issue is being caused by the fact you look to already have that application there, but outdated. I would say also, you have many issues showing on your support area you should address, and you are a few releases out of date there
  10. Marc
    The lock icon shows that some items may not be available within that section. If you click that item, you can get in there, and create your keys There is no way in which to change the logo URL from the URL for your main community page, unless you modify your theme to do this. If you take a look at the logo template, you could modify from there if needed.
  11. Marc
    This however is plating with no problem on my own device. Unfortunately, the player itself is down to the browser, as mentioned. On your site itself, its working
  12. Marc
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  13. Marc
    I have created a ticket so that we can look into this further for you
  14. Marc
    Contacting the author is what I would do in the first instance. Of couse if you are seeing issues with other applications/plugins as well, please let us know.
  15. Marc
    It wouldnt. This is database records from a pages database syncing with a forum record. Have you seen any issues in those areas? Which login method is being used when this is happening?
  16. Marc
    Sorry, that was actually my mistake. Taking a look at this now for you, and may well need to get this escalated.
  17. Marc
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  18. Marc
    You can read about any future deprecations in the following topic, if needed
  19. Marc
    No problem at all. Glad we got you running
  20. Marc
    Its not clear what it is you are looking at there. Could you provide linked examples? Feel free to add these to the notes area of your client area if you wish not to share here
  21. Marc
    Could you please clarify what you mean here?
  22. Marc
    he basis of SSO is essentially that your customers only have to sign in at one location. Generally this would be your website. We would redirect registration requests to your website, and login clicks to your website, should they want to log in from the community side of things. So that once they are logged in, they are logged into everything. Giving your customers a unified experience. Any specific requirements such as group changing for access, as you mention above, you would discuss those requirements with our sales team. Bear in mind, the key here is "Custom". So nobody can really tell you exactly how yours works, as by definition its custom.
  23. Marc
    Unfortunately there is no way in which to do this. Your address is the address on your site. There is no way around this at present
  24. Marc
    Could you please provide me with a link to both, so I can take a look and see why one would be different than the other?
  25. Marc
    I would suggest checking in your server error logs to see what the actual error is first of all, as this may give a clue as to where the issue is. Failing that, we would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
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