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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    Did you manage to get this sorted, @Danhardt ?
  2. Marc Stridgen
    Did you manage to resolve this, @Vegan Gaymer ?
  3. Marc Stridgen
    These should now be resolved. Thanks for letting us know
  4. Marc Stridgen
    Your site appears to be back online. I suspect there has been an issue on the server there somewhere. Please could you confirm things are working?
  5. Marc Stridgen
    Of course. You would do this from your client area here https://www.invisioncommunity.com/clientarea/ Select "manage this purchase" next to your license, then select "Review/Update Access Information" under the "Stored Access Information" section
  6. Marc Stridgen
    @Ihia have you since resolved the issue on this one?
  7. Marc Stridgen
    Please could you update your access details on file? It appears they are not up to date at present
  8. Marc Stridgen
    There are going to have been changes since the version you are on, yes. See the release notes here for information on what has changed since your current version https://invisioncommunity.com/release-notes/ You are however significantly behind, so we would recommend upgrading before we proceed with anything else
  9. Marc Stridgen
    Hi Michael. Just to let you know, the ticket you created yesterday was actually responded to asking for access details. Please check your email, including spam, as you will have had an email with that response
  10. Marc Stridgen
    That excellent to hear. Glad you managed to get things working as expected
  11. Marc Stridgen
    Just to clarify here. Its that we do reset the test instance when the live is reset. Its not that we ask people to decommission their live. Its actually more that we ask when a test instance is set for you site, you always use that test location. Many customers will use a subdomain for this purpose that they can point to another location if required, however yours is an odd case whereby you wish to use a port at the end of your URL for some reason. The intention of this is to stop abuse of the test system by people who are trying to use these as live licenses. Something we have unfortunately come across in the past. Its certainly not to stop you testing, and if you do for some reason find that you absolutely have to change the test URL, just contact us and we can go through that with you. You don't need to decommission your main site, nor would we ever ask for you to do that.
  12. Marc Stridgen
    We cannot assist with custom development as part of support unfortunately. It would require for someone to look how, code this, test etc, which is not something we can cover as part of support. I have moved this ticket over to our development forums, as there may be others who have done the same.
  13. Marc Stridgen
    Could you please explain further what you mean here? You can go to the next page and select posts, and even select that whole page of posts if you wished to do so
  14. Marc Stridgen
    Not a problem. Glad you managed to find the issue there. I use windows 11 every day by the way, and not had any issues. 🙂
  15. Marc Stridgen
    Hello, Please try downloading this again, and if its still missing, try without any security software switched on. I have just downloaded the package from your account and it does appear to contain that file
  16. Marc Stridgen
    There is no way in which to give for a specific subscription at present, no. Only if you use a normal product
  17. Marc Stridgen
    Im not sure I understand what you mean there. The MOV bug is an IPS bug in our tracker which isnt public, so you wouldnt find that on google.
  18. Marc Stridgen
    We do not have a public bug tracker available to link you to unfortunately. This is an internal tracker.
  19. Marc Stridgen
    This is a category setting. So if you edit a category, you will see this on the first tab.
  20. Marc Stridgen
    Please go to Support in the top right of your admin CP and see if anything is showing up there. I know that the server time being incorrect is one thing that may well cause this. Failing that, please update all access details on file
  21. Marc Stridgen
    Thank you for letting us know. Which plugin was it you were having issues with there?
  22. Marc Stridgen
    Sorry to hear you feel the function is not suitable for your needs there, however we did indeed think through the specification of that function, and what you are seeing there is intended. We allow only one live and one test instance of the platform, and would expect that the test instance stays on the same URL. If you find a absolute need to change it of course, let us know and we can assist you without the need of having to take down your licence site.
  23. Marc Stridgen
    Indeed there would be no way in which to set that as default at present, as its not in its own module to set. I can move your ticket to our suggestions area for consideration for you.
  24. Marc Stridgen
    I have created a new ticket for you on this and sent over to our marketplace team to take a look at. Someone will be in contact as soon as possible.
  25. Marc Stridgen
    As has been mentioned above, something on the server there appears to be changing permissions. Unfortunately only your hosting company is going to be able to tell you what that is. While the above process we mention is a thought on how you may be able to clean your system, its by no means foolproof, and not really what that file move is intended for.
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