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Marc Stridgen

Invision Community Team
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Everything posted by Marc Stridgen

  1. Marc Stridgen
    Before we continue, please apply the patch showing in your admin CP, and also disable cloudflare. Once done, please let us know if this is still happening
  2. Marc Stridgen
    Could I clarify here, have you got the member to check this? I ask as without their password you cannot get into that section of their account. Please ask them to screenshot what they see
  3. Marc Stridgen
    You mention someone has renewed that shouldnt have. I would need at least the member (ID is fine)
  4. Marc Stridgen
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  5. Marc Stridgen
    We can use either. Its for you to tell us on those settings which you wish for us to use
  6. Marc Stridgen
    What you are seeing there is very likely a bug. You are out of date on upgrades at the moment, and I would advise on upgrading. Once you have, see if you can replicate the issue.
  7. Marc Stridgen
    If you go to the support area of your admin CP, does it saying anything under the mysql section? Specifically relating to mb4?
  8. Marc Stridgen
    You would need to employ a developer for this. You could take a look through the provider database for someone who would provide coding services https://invisioncommunity.com/third-party/providers-directory/
  9. Marc Stridgen
    Please provide an example of this, and I can then take a look.
  10. Marc Stridgen
    I will pass this on, thank you
  11. Marc Stridgen
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  12. Marc Stridgen
    Please could you ask that member? I can add the extra info to the bug report
  13. Marc Stridgen
    Yes, this is an open bug report at present
  14. Marc Stridgen
    Can you log into that IPS4 instance? If so, go to System>Files>Storage Settings>Configuration. You will probably see the path there
  15. Marc Stridgen
    Not in the core, other than them logging in as you
  16. Marc Stridgen
    It is as simple as that, however bear in mind your users will also be informed there is a live event, as shown here Also bear in mind you have the announcement feature you could use if needed
  17. Marc Stridgen
    There is no way in which to do this at present, but I have moved this to our feedback area as a suggestion
  18. Marc Stridgen
    In the feedback area here 🙂 https://invisioncommunity.com/forums/forum/499-feedback/
  19. Marc Stridgen
    Glad to see this is now working correctly for you 🙂
  20. Marc Stridgen
    Im not sure what the bug would be there, to be honest. Its stating there it could be presented with more features, but as there isnt really an author, thats not the case
  21. Marc Stridgen
    Thats not something we have available at present. Once we have a working version for you to look at, you will of course then be able to see those areas. Its worth nothing however, as with v4, there is no "ideal" size, as its responsive in nature
  22. Marc Stridgen
    Are you ensuring you check the "security" section? If so, I would need the example member to check on your site
  23. Marc Stridgen

    IC5: Theme Tools

    Marc Stridgen commented on Matt's entry in Blog

    We will of course blog about this once we are ready 🙂
  24. Marc Stridgen
    Thank you for providing your feedback there, it is always very much appreciated as we always want to make these experiences as smooth as possible. Very happy to have got you over 🙂 A couple of notes on the items you mention there On the uploader, I had at one point offered to pull this from your server. However, this may have been better offered earlier in the process so I will note that for future 🙂 On the communication on migration, I think the confusion here is in that you had purchased cloud and we have no way to really know if you want to migrate unless you let us know of this. I do concede however, that we could maybe make it clear that if you do want to migrate to us, to make contact.
  25. Marc Stridgen
    Im not sure what photos you would be expecting to show up there. If the gallery was not previously installed, users have not uploaded any. Im assuming you are referring to attachments they may have uploaded in forums etc. If so then no. The only items that will show in the gallery are items that are uploaded in the gallery. I think your confusion here is in thinking the gallery will somehow grab any image that has been uploaded anywhere, and that is not the case. It's a separate item from attachments in the community
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