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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    Could you provide me with the example of this? Actually, thinking on this, I am in the UK. So if you post something new now and PM me the link so I can take a look
  2. Marc Stridgen
    If you did a conversion, check the converter login method, which is linked to this
  3. Marc Stridgen
    Glad to hear you got where you need to be 🙂
  4. Marc Stridgen
    That is correct. Has this resolved the problem for you?
  5. Marc Stridgen
    You are mixing 2 things here. The issue you are having is unrelated in any way. The exception you were getting rendered your site inaccessable. It does not change data. You're also misunderstanding the question there. Im asking what put them in the group in the first place.
  6. Marc Stridgen
    I have tagged devs to get confirmation, but Im not sure thats something we have control over.
  7. Marc Stridgen
    I will bring this up internally, thank you Its not feesable
  8. Marc Stridgen
    Are you both using the same hosting company at all?
  9. Marc Stridgen
    Done
  10. Marc Stridgen
    I will take a look at that and probably get it removed. It is indeed something that just never had anything added to.
  11. Marc Stridgen
    Thank you for your feedback
  12. Marc Stridgen
    Is there Something Specific that would have put them in that group in the first place? I ask as I cant see them having been in that group
  13. Marc Stridgen
    We appear to be unable to get to your site as we are being blocked by cloudflare. I would advise on disabling this to check if the issue is occuring too
  14. Marc Stridgen
    If its showing nothing to update, then you have the latest. If you want to make 100% sure, you can always upload a fresh set of files from your client area
  15. Marc Stridgen
    Glad to hear you appear to have resolved the issue
  16. Marc Stridgen
    You would then need to report this to swiftkey, as the issue itself is not an issue on the editor. We have no control over what shiftkey sends to the editor (select here, backspace here etc)
  17. Marc Stridgen
  18. Marc Stridgen
    Please ensure you are on the latest release, and if so, ensure you apply the patch showing in the support area of your admin CP. If both those are done and you still have the same, please let us know
  19. Marc Stridgen
    Please could you point out which guide here?
  20. Marc Stridgen
    It would then appear its already present. Did you perhaps update after the patch was released? If so, you would already have it
  21. Marc Stridgen
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  22. Marc Stridgen
    Yes, thats correct
  23. Marc Stridgen
    Glad to hear you managed to add what you need 🙂
  24. Marc Stridgen
    Im a little confused on this one. Why is it you are attempting to reset your URL?
  25. Marc Stridgen
    No. If you switch, any tags already present will stay, but no new ones can be added unless they are the ones you specify
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