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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    If you take a look at the guide here, it shows where you update details Note, if you are looking for the details as you mention, you will not get the password as its not shown
  2. Marc Stridgen
    Also please check you have nothing showing up in the support section of your admin CP.
  3. Marc Stridgen
    Should this need escalating, we will need those details. I have taken a look at that user, and while they do indeed have a few email addresses showing, all of those have been used in the last 30 days, so would not be deleted under the rules you have set up
  4. Marc Stridgen
    5 will be available to all our cloud customers, yes. In terms of pages, it would be worth seeing what those changes are once we announce them before migrating entirely. After all, even if the changes were huge, it would still involve change no matter where you move them to
  5. Marc Stridgen
    There would be no way in which to do this without customisation, unfortunately
  6. Marc Stridgen
    We do not offer an upgrade service for classic self hosted customers, unfortunately. It may be worth looking at the provider directory if you do want to employ someone for that purpose. You can find those here https://invisioncommunity.com/third-party/providers-directory/ Is this an upgrade from 3.4?
  7. Marc Stridgen
    Im a little lost there. According to our records you appear to be on 4.7.15?
  8. Marc Stridgen
    We can assist with blocks created by invision, but not custom written blocks unfortunately. You would need a developer to see where the issue is in your block code there
  9. Marc Stridgen
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  10. Marc Stridgen
    While I understand what you are saying about not having updated any addons, you have updated our software. So if something is no longer compatible with the latest release, of course it could cause issues. So our advice would still be to disable all 3rd party items, including theme while you are testing
  11. Marc Stridgen
    You would ask on here. There is no way to directly post a ticket. If we needed to create a ticket from it for some reason, we would. If you can let us know what problem you are having, we can then advise for you
  12. Marc Stridgen
    If you look at the source of the page itself, the code you added is actually being added to the footer. So its what you are adding that is the issue
  13. Marc Stridgen
    Glad to hear it was solved 🙂
  14. Marc Stridgen
    No. It just means its not worth releasing a patch for people generally. It would not be reverted once there is a new release, as the fix will be in that release
  15. Marc Stridgen
    The issue we know at this point is when people are using the swiftkey keyboard
  16. Marc Stridgen
    You would need to check your code. It is indeed in the source
  17. Marc Stridgen
    You would need to look at your code to ensure its compatible with the latest release. We would not be able to assist with custom written pages. It may be worth removing blocks one at a time to see if its one specific one causing you issues though.
  18. Marc Stridgen
    I have created a ticket for you on this, so we can take a closer look for you
  19. Marc Stridgen
    It was indeed. As mentioned by my colleague, it was indicating your server was full. It may be they store your mysql data on another disk (obviously just a guess)
  20. Marc Stridgen
    As mentioned above, we do provide support for elastic search integration if you would like more advanced search functionality
  21. Marc Stridgen
    I can certainly report this as a bug in that case. It is worth noting however that swiftkey is not stock, so there is no guarentee we will be able to do anything on that.
  22. Marc Stridgen
    Glad to hear things are now working for you.
  23. Marc Stridgen
    Before we continue, please could you check if you are still getting these? I suspect you wont be
  24. Marc Stridgen
    Ive just passed this on to see if we can get this looked into for you.
  25. Marc Stridgen
    Thats certainly a fair comment. I think at this point, let us know if you see anything like that happen again. Its certainly an odd one if thats the case
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