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Marc Stridgen

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Everything posted by Marc Stridgen

  1. Marc Stridgen
    Its worth pointing out here, that this is incorrect. There is no responsibility on our part to provide EU compliance. That is not to say we do not provide tools to help you do so, as we do. But the responsibility to be compliant on your own site is for yourself as the owner of your site. Please feel free to post up any amendments you wish to have made, to our feedback area. At present you are stating this in an area for tech issues in another topic, and this is not something that has changed in any way at all. Its simply the way it works and has always worked. We're open to change on the platform in all areas, but complaining about something that doesnt work you thought it worked without a constructive suggestion for change is really not going to get you anywhere.
  2. Marc Stridgen
    Im not sure what you mean here as they are 2 different things. As they are not physical items, there would be no concept of how many are in stock, but yes users can add products and pay an amount as you can at present There is no status for delivery etc, as there is no longer physical items to be delivered on the platform.
  3. Marc Stridgen
    There is no ability to download records at present as thats not an intended function of the platform.
  4. Marc Stridgen
    Yes. As previously mentioned, you have added a display name into the login details on file. Your site uses email to log in, so we dont have the details for this
  5. Marc Stridgen
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  6. Marc Stridgen
    Ah I see, on the admin cp 🙂
  7. Marc Stridgen
    Please visit the support area of your admin CP and apply the patch shown which resolves this issue
  8. Marc Stridgen
    That would indicate you didnt run through the patch completely. As mentioned above, go to /admin/upgrade and complete the upgrade there
  9. Marc Stridgen
    Thats something that you would need to enquire within your local jurisdiction. We provide tools that enable you to do certain things within the platform. We don't provide tools that interpret local laws unfortunately. As per the description on the functions there, one deleted IPs from content items, and the other removes IPs from the member history section. These functions have never removed anything from moderator and administrator logs
  10. Marc Stridgen
    Glad to hear it 🙂 No problem at all, thats what we're here for
  11. Marc Stridgen
    The items you are looking at there are moderator logs. Moderator and Admin logs are not removed during the prune process. This is not something that has changed for this version, and has always been the case
  12. Marc Stridgen
    It would have been wrong if I wasnt asked if the product features will still work 😄
  13. Marc Stridgen
    If you click to refresh those in System>License key, does it correct the problem?
  14. Marc Stridgen
    yes 🙂
  15. Marc Stridgen
    Anything related to selling a physical item will be removed. Everything else will stay. So unless you are selling and shipping items using commerce, you should be good. What 3rd party authors want to write would really be up to themselves.
  16. Marc Stridgen
    You have it set to delete any over 30 days. There are no IPs present I can see that are over 30 days
  17. Marc Stridgen
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  18. Marc Stridgen
    Please provide an example user and ensure access details are up to date on your site. I can then take a look for you
  19. Marc Stridgen
    These are things that would be accessed on general web ports (80 and 443 for example), so it's very very unlikely to be that I would think.
  20. Marc Stridgen
    Has the task run yet? Bear in mind it runs every 24 hours
  21. Marc Stridgen
    So taking a look at this, Im unable to find any common thing between your sites, and unfortunately Im unable to replicate the issue in any way. Of course, its obviously happening, but doesnt really change the fact we cant replicate to see the issue in action. If any of you manage to find a way to replicate and can give me step by step how to do so, please let me know and I can then get this resolved.
  22. Marc Stridgen
    We are looking into this, and trying to ascertain information. Unfortunately, while I understand its frustrating, if we cant replicate an issue the only option we have is to explore what other items may be causing the issue. In terms of the hosting provider/third party issues, the reason we explore that first of all, is that these are very often the cause. I assure you, it's of no interest to us in any way to prolong the support experience.
  23. Marc Stridgen
    You can select the activity button in the top right which is designed for being able to see all the users content. Is that what you are looking for, or am I misunderstanding?
  24. Marc Stridgen
    In answer to your question, you will not lose commerce itself, but you will lose the physical products part of things, yes. So shipping, sizes etc will all disappear from the product entirely
  25. Marc Stridgen
    That license was already renewed on Thurday last week. So you wouldnt see a renew button in your client area. You have already renewed it. If you are still seeing the items in your admin CP you can dismiss those. If you go to System>License key and refresh, it should actually remove them itself anyway
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